Mathew, at check in, did an excellent job in resolving a problem created by the third party I booked thru. He did an outstanding job, and was tremendously helpful, kind and compassionate in resolving a stressful situation. We hope to see him next year when we return. A true professional in the customer service world.
Wendi, at check out, was also a pleasure to meet.
Together, Virginia hospitality at its finest!