Service is excellent, very responsible for Client’s urgent need. Thanks a lot for hotel arranging one staff to escort my luggage to next fairmont hotel, 40 min away while I had to visit downtown area.
I’ve stayed here a few times. It’s slipped a bit. Got a hard sell for an upgrade when I checked in tired and jetlagged. Eventually took the upgrade and still charged me for the ‘free extras’ such as laundry. Upgrade room looked worse than the normal rooms I previously had.
Breakfast was good no orange juice and jams were like watery fluid. Not big things but shows lack of quality control
A good solid hotel with friendly staff that are always engaging and try there utmost. Tried many other hotels in Wuhan and to date this tops all of them.
The service here is impeccable. "Star" at the front desk was so helpful negotiating with a taxi driver and helping me exchange USD for RMB. A very high class hotel with the best staff. I would gladly stay here again!
Staff and decor was excellent. Only thing was the first room had a strong smell of cigarettes even though it was a non smoking room.. Staff was quick to switch rooms for me.. Would definitely stay again.
Very kind hotelers, delicious break fast and compotable access to down town. I will suggest this hotel to my co-workers if they have plant to business trip Wuhan.
Hyatt has wonderful facilities with grand breakfast selections, hospitable staff and nearby shopping places. Metro is right outside the hotel for easy commute.