Search Hotels Near Waterloo Town Square, Waterloo

"Yes"

"I had a very disappointing experience during my stay at Hyatt. There were multiple miscommunications from the start. I was informed upon arrival that there was no self-parking available, and I was charged $50 plus tax for parking, which was not clearly explained beforehand. The staff’s behavior was quite cold and unhelpful. They did not properly explain important details about the stay. For example, I was told that breakfast was included, but I was not given clear information about how or where to access it. Additionally, only one elevator was working, which caused long wait times as many guests were trying to use it. Despite the inconvenience, the staff did not seem concerned or proactive in addressing the situation. Overall, this was my first bad experience with Hyatt, and it was quite disappointing."

"Enjoyed my stay. A very artsy hotel including art gallery. Excellent restaurant and bar. Excellent staff."

"Breakfast was good. Morning staff great. Our second time staying first time was great. This time our room had a lot of stains in the carpet and the bathtub was kind of gross. The elevators were full of crumbs and food and that people checking Us in what kind of rude "

"Great hotel and accommodating to pets. Very friendly staff. "

"This Hotel is great need"

"Good price and clean - but the hotel is very warn. It needs a major renovation. Also EV charging is old style with no NACS (think Tesla) connectors. Tesla was the #1 selling car - 🚗 indicative of how outdated the hotel is. It’s a shame since it has a casino and is just across the river from the arch. "

"Best hotel stay ever! The kickback meals are delicious and saved our family so much money! Adults get 3 free alcoholic beverages per night. There is a soda fountain at breakfast and the kickback. The pool was huge! My kids loved the 2 hot tubs! "

"staff was friendly rooms were clean"