Great location.
I was surprised the added daily fee upon checkout that was not listed as part of the cost on Expedia.
Steven
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Karla วันที่ 1 พ.ค. 2024
Dear Steven,Thank you for taking the time to provide us with very valuable feedback. We will take the necessary steps to ensure information provided is always updated.Thank you again and hope to welcome you back on another visit.All the best,Karla
Beautiful hotel with nice restaurant and friendly helpful staff in good location
Claire
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Veronique Stalport Director of Operations วันที่ 30 เม.ย. 2024
Dear Claire, thank you for your kind words about our beautiful hotel, nice restaurant, and friendly staff in a good location. We are delighted to hear that you enjoyed your stay with us. Looking forward to welcoming you back soon.
การตอบกลับจาก The Sofitel Team วันที่ 29 เม.ย. 2024
Dear Lisa, we are pleased to hear that you enjoyed our great location in Washington DC. We look forward to welcoming you back at Sofitel Washington DC Lafayette Square.
Very nice hotel in a very convenient location. However, the room attendant and restaurant/bar staff were not attentive, long waits and food quality suspect.
Leaman and Teresa
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 29 เม.ย. 2024
Bonjour,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be very nice and conveniently located. However, we sincerely apologize for any shortcomings you experienced with our room attendant and restaurant/bar staff.Providing attentive and efficient service is paramount to us, and we regret that we did not meet your expectations in this regard. We will address your concerns with our team members to ensure that they are more attentive and responsive to guests' needs, including reducing wait times and maintaining high food quality standards.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that reflects the high standards we aim to uphold.Thank you once again for sharing your feedback.Warm regards,
10/10 ดีเลิศ
Dora
21 เม.ย. 2024
Staff very friendly and helpful. Room clean and very comfortable - very nice hotel. Will definitely return and definitely recommend.
Dora
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 22 เม.ย. 2024
Dear Dora, we are delighted to hear that you found our staff friendly and helpful, and enjoyed the clean and comfortable room. We look forward to welcoming you back and appreciate your recommendation. Warm regards,
Its in great location, the staff super friendly. The food was great. I loved the bed it was very comfortable
Flora
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 22 เม.ย. 2024
Dear Flora, thank you for your kind review. We are delighted to hear that you enjoyed our convenient location, friendly staff, great food, and comfortable beds. We look forward to welcoming you back soon. Best regards,
The staff was friendly and welcoming to our family even with a late arrival. Our room was beautiful and spacious for the four of us. The location is perfect for exploring the city and the museums. We will stay there again! Thank you for a wonderful experience.
Katherine
เข้าพัก 5 คืน, เมษายน 2024
การตอบกลับจาก Karla วันที่ 15 เม.ย. 2024
Dear Katherine,Thankyou for the wonderful review! We are so happy to read that you enjoyed the room, our fantastic location, and most importantly, our incredible team! We look forward to seeing you again.All the best,
This is a very nice property close to attractions and residential parts of D.C. , which worked for us since we were visiting our adult children living close by. Great place to come to after a whole day out and about.
Veronika
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Karla วันที่ 15 เม.ย. 2024
Dear Veronika,We are delighted to read that you enjoyed your visit to DC and your stay at Sofitel. We look forward to welcoming you back on your next visit.Thank you,Karla
10/10 ดีเลิศ
Kristine
14 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ
Kristine
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Karla วันที่ 15 เม.ย. 2024
Dear Kristine,Thank you for the excellent rating! We are so happy that you enjoyed your stay at Sofitel DC. Hopefully this is the first of many future visits!Thank you again,Karla
Great staff, lovely rooms, very cozy beds! Would stay here again in a heartbeat!
Philip
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Karla วันที่ 11 เม.ย. 2024
Dear Philip,Thank you so much for the wonderful review! We would be delighted to have you back again, so hopefully we will see you soon!All the best,Karla
Its the oerfect place to stay. Its close enough yo wvrything, yet just far enough away that its not noisey or tourist trappy! The room was lovely and super immaculate! Plus they use Balmain products! So fun!!! The gym is nothing to be excited about at all! But its DC youre going to walk the calories off! Their in room dining was great and fast and their breakfast was DELISH!!! Super happy with this hotel!!!
DOUGLAS
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Karla วันที่ 8 เม.ย. 2024
Dear Douglas,Thank you so much for the wonderful review! We are delighted that you enjoyed your stay and saw the beautiful sights. We would love to host you again should you return to DC.All the best,Karla
การตอบกลับจาก The Sofitel Team วันที่ 4 เม.ย. 2024
Thanks for the 5 stars!
10/10 ดีเลิศ
Patrick
2 เม.ย. 2024
Patrick
เข้าพัก 8 คืน, มีนาคม 2024
การตอบกลับจาก Karla วันที่ 22 เม.ย. 2024
Dear Patrick,Thank you for giving us a perfect score! We hope that means we will welcome you back on a future visit.All the best from the Sofitel DC Team,Karla
We spent a few days at the Sofitel DC in 2019, and this time we both noticed a decline in cleanliness. The hotel is nice, but could use some general updating and a focus on overall cleanliness. We had a nice stay and the staff was accommodating. Next visit to DC, however, may have us looking for another hotel, we are sad to say
Riley
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Veronique Stalport Director of Operations วันที่ 2 เม.ย. 2024
Dear Riley,Thank you for your valuable feedback regarding your recent stay at Sofitel Washington DC Lafayette Square. We appreciate your kind words about our staff and your overall experience. Please rest assured that we take cleanliness very seriously and are continuously working on improving in this area. We hope you will consider giving us another chance to exceed your expectations on your next visit to DC. Warm regards,
6/10 พอใช้
Sarah
1 เม.ย. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The restaurant service was subpar.
Sarah
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Karla วันที่ 1 เม.ย. 2024
Dear Sarah,Thank you for taking the time to share your review. We value your constructive feedback and are working with our teams in order to continue to improve the dining experience. Thank you again for your review.Karla
Dear Theodore,Thank you for taking the time to write your review, we appreciate your valuable feedback and are following up on the comments you were kind enough to leave.We hope to welcome you back on a future occasion.Thank you again,Karla
10/10 ดีเลิศ
Kelly
31 มี.ค. 2024
Kelly
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก The Sofitel Team วันที่ 22 เม.ย. 2024
I don’t consider this to be a five star hotel. The carpet is very worn as well as the furnishings in our room.
AEK
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Karla วันที่ 1 เม.ย. 2024
Dear AEK,Thank you for your honest feedback, please know that we take your comments with great value and are in the process of making enhancements to the rooms.We appreciate your review and hope to welcome you back in the future.Sincerely,Karla
Loved the room and solitude. Very quiet. We were charged for room service which we did not use but it was taken off the bill. Very friendly and kind staff.
Annette Louise
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก The Sofitel Team วันที่ 27 มี.ค. 2024
Dear Annette Louise,thank you very much for your comment. We are happy you enjoyed the room and staff. Our apology for the mistake on the bill, we are happy the staff was able to fix it. We look forward to welcoming you back soon.
8/10 ดี
Jing
เดินทางกับครอบครัว
25 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Very nice staff and service , but food is not well good and everything is old.
Jing
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 26 มี.ค. 2024
Dear Jing,Thank you very much for your review. We are sorry to hear your disappointment with the food and are happy that the staff and service provided was great.
8/10 ดี
William
25 มี.ค. 2024
William
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Karla วันที่ 15 เม.ย. 2024
Dear William,Thak you for taking the time to fill this review out. We hope we have the pleasure of welcoming you back on another visit to DC.Thank you agian,Karla
The Sofitel is located right where you want to be in DC. It was a lovely stay. I would definitely stay here again.
Shielle
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 25 มี.ค. 2024
Dear Shielle,Thank you very much for the fantastic comment. We are delighted to read that you have a lovely stay and can't wait to welcome you back soon.
Nice hotel, not sure I agree 5 stars the beds can be more comfortable and the bathroom needs upgrading: shower and bath tub. Overall nice place and friendly staff.
Kevin
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 22 มี.ค. 2024
Dear Kevin,Thank you for your feedback. We are glad you found our staff friendly. We value your input and apologize for any inconvenience caused. We will take note of your comments regarding the beds and bathrooms for future improvements. Looking forward to welcoming you back.
The air conditioning in the room did not work. Had to call multiple times to get it fixed. Also no fan in the bathroom, and the shower leaked over the floor each time.
Michael
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 19 มี.ค. 2024
Dear Michael,Thanks for providing feedback. We are very sorry to hear the issues you encounter with the air conditioning as well as fan and shower in the bathroom. We thank you for sharing and hope you will give us the opportunity to better serve you in the future. Kind Regards,
10/10 ดีเลิศ
Emmanuel
17 มี.ค. 2024
Emmanuel
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Karla วันที่ 8 เม.ย. 2024
Dear Emmanuel,Thank you for sharing your positive review, we are delighted that you enjoyed your stay with us!All the best,Karla
The breakfast wasnt on top, could be better and the personnel more attentive.
Anyway an very very good hotel in Washington's downtown.
Carlos
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 12 มี.ค. 2024
Dear Carlos,Thanks for providing feedback following your stay at the Sofitel Washington DC. We will ensure to share your comments with the team, as we continuously thrive to create exceptional experience for our guests.
The front desk staff and valet parking were all very professional and kind! My boyfriend and I really enjoyed our stay here, and everything at the hotel room was very clean. Perfect location as well because we were able to walk to the best restaurants in DC. Highly recommend this hotel!
Emily
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 20 ก.พ. 2024
Dear Emily,thank you for the fantastic review. We are so happy that you and your boyfriend enjoyed your time at the hotel. We are glad that the valet and front desk staff went above and beyond and that you enjoyed our premium location. We look forward to welcoming you back soon.Kinds Regards,
6/10 พอใช้
Sion
เดินทางกับครอบครัวและเด็กเล็ก
19 ก.พ. 2024
ชื่นชอบ: ความสะอาด
Sion
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก The Sofitel Team วันที่ 21 ก.พ. 2024
Hotel was nice but a bit pricey for an average stay.
Breanna
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 21 ก.พ. 2024
Dear Breanna,Thank you for your review. We are sorry to hear your disappointment with the pricing. We will ensure to share your feedback with the team.Kind Regards
10/10 ดีเลิศ
Alex
10 ก.พ. 2024
Alex
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 22 มี.ค. 2024
Great Hotel!! We were very comfortable. We loved staying here, service was amazing!
Ryan
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Veronique Stalport - Director of Operations วันที่ 8 ก.พ. 2024
Dear Ryan,Thank you so much for the fantastic comment! We love to hear that you had a comfortable room and experienced amazing service during your stay. We look forward to welcoming you back soon.