The check in was about 2hours late.
The room was a side view but the size of a walk in closet and my fee for two nights 1,117
The pool area was so outed dated and one side had yellow tape on it…
The water fall was off..
The staff was nice thank God…
I say this to say take resort fee off because it’s giving regular hotel.
Teya
เข้าพัก 2 คืน, สิงหาคม 2025
8/10 ดี
Shawn
1 ส.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Convienient right on the beach. One pool was down and also the game room that’s been there every year we go none of the games work but that wasn’t a big deal but shouldn’t advertise game room that has games you can’t even play
Don’t want to bash this property but lots of room for improvement. A Hilton hotel should not show the bumps and bruises that lesser chains show. I will leave it at that as it appears the employees are trying their best. This is poor management decisions not a lack of staff effort.
Beautiful, clean, spacious room with a gorgeous view of the beach and the city (which is beautiful at night). Housekeeping was a little slow when calling down for supplies but otherwise loved it.
Street noise was loud made it hard to get a good night sleep
Gene
เข้าพัก 3 คืน, กรกฎาคม 2025
6/10 พอใช้
Tracey
17 ก.ค. 2025
ชื่นชอบ: สิ่งอำนวยความสะดวก
I didn't like the fact that maid service wasn't clearly explained. I had to request it, and even after I requested it, they never came to clean my room the entire stay (4 nights).
I liked everything but the rooms need a little upgrade like the carpets and coffee machine. We didnt have an iron and we had to ask multiple times for one and also towels.
I loved the different pools, including one for the adults only because children were everywhere including mines. I didnt like how small the balconies were, but i had a nice size compared to the floors below me. Toilet and kitchen appliances needs upgrading. But family enjoyed our stay overall.
Pros:
Room was clean on arrival
Nice size and layout
Great beach access
Good comfortable bed/mattress
Cons:
Housekeeping came midweek, didn’t clean anything, took the towels, washcloths and bath mat without leaving any replacements. When we called about replacements they came and handed us a bag with towels and washcloths acting like it was an inconvenience for him.
The swimming pools were very nice but the water was murky and had a lot of floating bugs.
Loud air conditioner right by the bed turning on and off all night.
Website said room darkening curtains but they were not
Someone from housekeeping came in the room unannounced with a do not disturb sign on the door as my wife was in the bathroom. When confronted he said he was there to drop something off and walked away without any explanation and had nothing to drop off.
When the Front Desk was told about the incident they said security would be notified and would get back to us which never happened.
Dan
เข้าพัก 7 คืน, มิถุนายน 2025
6/10 พอใช้
Savannah
เดินทางกับครอบครัวและเด็กเล็ก
6 ก.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff were wonderful, the location was great, but the property needs some serious work done. The AC in our room worked great, but dripped condensation into the carpet and our room smelled like mildew. The bathtub is large but would not drain properly so it filled as you showered. Everything is outdated and worn out, sofas, chairs, tables, beds, etc. so long story short, it needs a complete renovation.
Been here four times. Always a good experience. I get a single bed ocean front with kitchen and balcony. Pool is small and can get busy and there are families. The beach is steps away and is huge. Always great views, quiet and safe are of VB. Definitely recommend and will stay here again.