thank you

thank you very much

thank you

I'm sorry you didn't find it well, tell me where we can improve thank you

Thank you very much

thank you very much, it was a pleasure to host you

thank you very much, it was a pleasure to host you

thank you very much, it was a pleasure to host you

Thank you

unfortunately Saturday night the boiler had a problem and we could not solve it until Monday morning. I'm very sorry for the inconvenience

the customer complained that he did not know that the bathroom is private but outside the room, that customers in the common area near their room were eating. Also in the room and in the bathroom there was a smell. he also complained of self check-in because it was not secure. I can say that on the Expedia website it is written that the bathroom is private but outside the room. I honestly didn't notice any particular smell either in the bathroom or in the bedroom. as far as check-in is concerned we have been doing so often for many years and it has not happened and there have never been any particular problems. I think that the client did not like the room but not because of us or because of problems caused by us because everything we needed to know about the room was very clear. For the same room another guest put 5/5.

thank you