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Reviews of Home2 Suites by Hilton Utica, NY

3 out of 5
Home2 Suites by Hilton Utica, NY
119 N Genesee St, Utica, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 206 out of 319 reviews" "
Rating 8 - Good. 60 out of 319 reviews" "
Rating 6 - Okay. 20 out of 319 reviews" "
Rating 4 - Poor. 14 out of 319 reviews" "
Rating 2 - Terrible. 19 out of 319 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for our son’s college graduation.
Stayed 1 night in May 2024

8/10 Good

DAMON

Travelled with family and small children
Liked: Cleanliness, amenities
The beds are hard. Other than the morning cook the other staff wasn't to welcoming. Kind of felt like I was staying with mean Auntie.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness
…
Stayed 1 night in Apr 2024

10/10 Excellent

Arelis, Watervliet

Travelled with family and small children
Liked: Cleanliness, amenities
Staff was super friendly. It was an amazing stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, walkable to arena and train station along with the food options too.
Stayed 1 night in Apr 2024

10/10 Excellent

Fabian

Stayed 1 night in Apr 2024

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centric at downtown Utica
Stayed 3 nights in Mar 2024

2/10 Terrible

Mauricio

Stayed 1 night in Mar 2024

8/10 Good

Isaiah

Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean quiet room!
Stayed 1 night in Feb 2024

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Karrah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Brodie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jamie

The front desk was very nice, breakfast was really good. Love the size of the room and was very clean. We extended our stay four more days. Booked one night to see how we liked it and is was very quiet. Highly recommend
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Janet L

Stayed 1 night in Jan 2024

2/10 Terrible

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very rude the moment they view your ID and notice you’re a local.
Stayed 1 night in Dec 2023

6/10 Okay

Shabaana, Cheektowaga

Liked: Cleanliness, staff & service, property conditions & facilities
I found it odd to provide my banking information a second time to get
Stayed 1 night in Dec 2023
Response from Jennifer on 11 Jan 2024
Thank you for your response. All hotels require a credit card at the time of check in for incidentals. This is also listed under your email confirmations.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer on 11 Jan 2024
Thank you for staying with us. We are so happy you had a great stay

10/10 Excellent

Lizbeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, wonderful rooms and amenities.
Stayed 1 night in Dec 2023

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the suite set up, could hear people talking in next room, breakfast was good but limited selection by 8;00 am. Didn’t feel really safe walking to room at times. One door was propped open with someone watching tv. A lot of contractors stayed there. Good location tried to check out no one at the front desk
Stayed 4 nights in Dec 2023

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Lora

Stayed 1 night in Nov 2023

6/10 Okay

angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have never stayed in this hotel before when it was SO incredibly noisy, The people above us seemed to be doing Lord of the Dance our entire stay and all through the night. I was really unbelievable. We have stayed here before and never encountered this before. I have stayed in hotels all over the world and have never encountered anything like this.
Stayed 1 night in Nov 2023
Response from Jen on 24 Nov 2023
We are sorry that the guest above you was loud. We hope you will stay with us again.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jen on 24 Nov 2023
Thank you for staying with us!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY NICE COMFORTABLE STAY
Everything was great...nice and clean... nice staff
Stayed 2 nights in Nov 2023
Response from Jen on 24 Nov 2023
Thank you for staying with us!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jen on 24 Nov 2023
Thank you for staying with us!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Jen on 24 Nov 2023
Thank you for staying with us!

10/10 Excellent

Justo

Liked: Property conditions & facilities
Just like home
Stayed 3 nights in Oct 2023
Response from Jen on 24 Nov 2023
Thank you for staying with us!

10/10 Excellent

Georgeann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again. Our room was clean and easy access to shopping and entertainment. Staff was friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Jennifer on 24 Nov 2023
Thank you for staying with us! Have a happy holiday season.

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023
Response from Jennifer on 24 Nov 2023
Thank you for staying with us! Have a happy holiday season.

4/10 Poor

william

Business traveller, Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jen on 24 Nov 2023
Thank you for staying with us! Have a happy holiday season.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Oct 2023
Response from Jen on 24 Nov 2023
Thank you for staying with us!

8/10 Good

Tammi-Lynn

Stayed 1 night in Oct 2023
Response from Jen on 24 Nov 2023
Thank you for staying with us!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Tori, Operations Manager on 20 Oct 2023
Thank you for staying with us. We are so pleased to hear you enjoyed your stay and hope you choose Home2 Suites by Hilton, Utica again next time you are in our area!

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Some Road noise but slept good. Would stay again.
Stayed 1 night in Oct 2023
Response from Tori, Operations Manager on 20 Oct 2023
Thank you for staying with us. We are so pleased to hear you enjoyed your stay. I'm so sorry about the traffic. We are so happy to hear Home2 Suites by Hilton, Utica will be your choice again next time you are in our area!

10/10 Excellent

Agustin

Stayed 2 nights in Oct 2023
Response from Jen on 24 Nov 2023
Thank you for staying with us!

8/10 Good

Clare, Carbondale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Odd odor in room -- probably from previous tenant cooking something in the microwave. Otherwise, fine.
Stayed 1 night in Oct 2023
Response from Jennifer on 6 Oct 2023
Thank you for staying with us.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2023
Response from Jennifer on 6 Oct 2023
Thank you for staying with us.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back
Wonderful place. we are definitely staying here again!
Stayed 1 night in Sep 2023
Response from Jennifer on 6 Oct 2023
Thank you for staying with us!

8/10 Good

RICHARD

Liked: Cleanliness, staff & service
Nice place..carpet needs cleaning. Street noise was extremely annoying, not to mention the 4 or 5 trains that came through during the night.
Stayed 1 night in Sep 2023
Response from Jennifer on 6 Oct 2023
Thank you for staying with us!

10/10 Excellent

marta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tori, Operations Manager on 27 Sep 2023
Thank you for choosing Home2 Suites by Hilton Utica! We hope you had a great stay and choose us again next time you're in the area. Have an amazing day!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly registration process, and Alex was very welcoming and helpful. She had bottles of water and fresh cookies for us. The room was very nice, with lots of space. The sliding barn door on the bathroom was a very up to date design. Everything was clean and in great condition. There was plenty of parking and the property was very convenient (walking distance) to dining; casual, more formal, and fast food. Wishing we would’ve booked in advance for our return trip.
Stayed 1 night in Sep 2023
Response from Tori, Operations Manager on 27 Sep 2023
Thank you for choosing Home2 Suites by Hilton Utica. We are so happy to hear you enjoyed your stay and we hope to become your first choice every time you visit our area. Have an amazing day!

10/10 Excellent

Susan L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Room clean. Located near the highways.
Stayed 2 nights in Sep 2023
Response from Tori, Operations Manager on 27 Sep 2023
Thank you for choosing Home2 Suites by Hilton Utica. We are so happy to hear you enjoyed your stay! Have a great day!

10/10 Excellent

danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023
Response from Tori, Operations Manager on 27 Sep 2023
Thank you for choosing Home2 Suites by Hilton Utica and for your rating. We are delighted to hear you enjoyed your stay. Have an amazing day!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have sliding barn doors on the bathroom which is strange.
Stayed 1 night in Aug 2023
Response from Jen on 23 Sep 2023
Thank you for staying with us!