"This is a beautiful property. Gorgeous golf course and Mountain View’s everywhere along the Kiso Road. Buffet breakfast and dinner were presented visually interesting and delicious. Staff pleasant and professional. We will stay at an IHG hotel again."
"A 5 star experience in a wonderful wooded area of the city. Striking design and great ambience combined with top level amenities, excellent food and friendly staff make the stay at this hotel an experience that I will always remember. Get ready to be spoiled when staying at this hotel!
Part of the amenities also includes plenty of parking and a free shuttle service to the train station."
"A must stay for anyone in Karuizawa! The room was plenty big enough for one or two people, staff were very helpful. I rented an e bike for 2500 yen for the day which was great to get around and do some sightseeing. The outside private onsen was a great way to end the day, I’d recommend booking in the morning to make sure you have your preferred spot."
"There were some maintenance issues with the hotel. The lights on the elevator button on the 9th floor did not illuminate, my room lights were also a little trouble. There were a couple of bugs in my room as well. The check in staff was not as accommodating as I would have liked. However, the hot spring was great. The hotel bus driver and restaurant staff were very friendly."