"There is nothing to like about this property. They had no knowledge of my booking through Expedia when I ran to check but then subsequently told me that the room was still available and they booked the room directly for me. I heard nothing from them prior to my arrival regarding key code entry to the property and to the room. Having been informed the day before my arrival that they were open on the Saturday (the day of my arrival), when I phoned I got a message saying the office was...
"There is nothing to like about this property. They had no knowledge of my booking through Expedia when I ran to check but then subsequently told me that the room was still available and they booked the room directly for me. I heard nothing from them prior to my arrival regarding key code entry to the property and to the room. Having been informed the day before my arrival that they were open on the Saturday (the day of my arrival), when I phoned I got a message saying the office was...
"Beautiful historic mansion. We walked thru nearby parks to the riverfront for lunch. The outdoor restaurant at Orange Grove was very pleasant for an evening dinner and happy hour. The admiral lounge is very comfortable while waiting for pickup to go to the airport or cruise ships."
"Beautiful historic mansion. We walked thru nearby parks to the riverfront for lunch. The outdoor restaurant at Orange Grove was very pleasant for an evening dinner and happy hour. The admiral lounge is very comfortable while waiting for pickup to go to the airport or cruise ships."
"A fantastic BnB, the owner has done a great job creating a really nice property here that also has a cool laid-back vibe as well as all the amenities you could wish for. Couldn’t have been more helpful as a host too - wish we’d stayed longer but as we were on a tour round the island we only had one night!"
"A fantastic BnB, the owner has done a great job creating a really nice property here that also has a cool laid-back vibe as well as all the amenities you could wish for. Couldn’t have been more helpful as a host too - wish we’d stayed longer but as we were on a tour round the island we only had one night!"
"fridge not working
no cleaning during two weeks
2 towels for 18 days
no trash bin
no soap for dishes
discusting bed seeing plastic all around
No response from the staff about those issues
Not felt safe at all"
"fridge not working
no cleaning during two weeks
2 towels for 18 days
no trash bin
no soap for dishes
discusting bed seeing plastic all around
No response from the staff about those issues
Not felt safe at all"
"Booking was straightforward on Expedia and I opted for this one (for a party of 3) because it was closer to my intended destination, equal in price comparison to Travelodge. The difference being that the accommodation had access to a kitchen and appeared to be presented well on paper. We booked for two nights.
The Expedia booking instructions stated that any access code would be sent a day prior to the booking date. As nothing had arrived I contacted the supplier, who responded merely by...
"Booking was straightforward on Expedia and I opted for this one (for a party of 3) because it was closer to my intended destination, equal in price comparison to Travelodge. The difference being that the accommodation had access to a kitchen and appeared to be presented well on paper. We booked for two nights.
The Expedia booking instructions stated that any access code would be sent a day prior to the booking date. As nothing had arrived I contacted the supplier, who responded merely by...
"Rosemary and David were very welcoming.
The breakfast was lovely and we had a fun time relaxing and chatting in the lounge area.
The property's location is great too!"
"Rosemary and David were very welcoming.
The breakfast was lovely and we had a fun time relaxing and chatting in the lounge area.
The property's location is great too!"
"I couldn't get in to the property. I arrived at around 7pm and put the code into the door lock and turned the handle only to find that the door was also locked with another lock
I phoned the contact number on the booking confirmation only to find it was an office and nobody was there, so I left a message, I never had a reply. I rang Hotels.com, who were very helpful. But they were unable to get me a refund. I had not read the reviews for the place, but I sugest that if you want to make booking...
"I couldn't get in to the property. I arrived at around 7pm and put the code into the door lock and turned the handle only to find that the door was also locked with another lock
I phoned the contact number on the booking confirmation only to find it was an office and nobody was there, so I left a message, I never had a reply. I rang Hotels.com, who were very helpful. But they were unable to get me a refund. I had not read the reviews for the place, but I sugest that if you want to make booking...
"Absolutely unfit for rental. No bulbs in lamps. No towels. Only boiling water in the shower - unable to take a shower. We had to go to lesure centre to be able to shower. Never again."
"Absolutely unfit for rental. No bulbs in lamps. No towels. Only boiling water in the shower - unable to take a shower. We had to go to lesure centre to be able to shower. Never again."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Spent 3 nights at this hotel had a sea view room 207 which was lovely. Parking at the back of hotel £15 per night on a first come first serve basis, friendly staff. Rooms cleaned every day and coffee tea and milk topped up plus water in the fridge. Hand wash lotion shampoo conditioner in room.A 10 minute walk down to the pier which has a large hill to walk back up. Very central. The hotel has a lovely breakfast with a lot of variety friendly waitresses , if wanting to stay in the hotel the drinks are reasonably priced. We didn’t eat at the hotel in the evening as we liked to try different places which was worth doing .well worth try Harry Ransom’s fish and chips.Tourist information near the pier to give advice. Would highly recommend exploring outside hotel but you could always use a taxi instead of walking up the hill. If we ever went back to Bournemouth we would use this hotel."
"Great place to stay
Very central and a short walk to most things
No A/C but fortunately the weather was cool
The biggest complaint is not being able to open the windows because of a security strap. This was a great disadvantage"
"It was not mentioned in advertising / booking but on arrival I was told there was a £20 charge to use the spa for the duratin of my stay. I declined and used the pool only.
Neithe was it clear that parking in the road immediately outside the hotel was Free. whereas parking in the hotel a mere 25 feet away from the road it was £10 per 24 hrs adding £40 to my stay. You shoul adveritse clearly and responsibly."
"I've stayed in this hotel many times, as it probably the nicest hotel in Bournemouth. However, that is not to say it doesn't have its issues. Given it's an old hotel that has been modernised, there is a lot of issue with noise, particularly between the floors - you can hear every footstep someone makes above you, that is not an exaggeration. The doors on the rooms are not on soft closers to prevent slamming, so you will encounter a lot of noise if you have fellow guests who are less considerate with not closing the door quietly, and letting it slam.
Staff in the restaurant and bar are ok - just ok. You will often be waiting a while to served or even acknowledged, but once you have they are friendly. Reception staff are a mixed bag - some very kind, helpful and cheery, but one woman on my most recent stay was curt and barely made eye contact with me.
Food served in the restaurants is nice, but not exceptional.
All of these issues are exacerbated by knowing what you are paying to stay there. This hotel is not cheap!"
"The location was good and free parking.
The rooms looked nothing like the photos. Everything looked like it was from the 80's and very worn.
If we were staying longer than 1 night I would have tried to find somewhere better"