Kaunis rakennus. Pieni hotelli, joten rauhallinen ja siisti. Terassi, josta hyvät näköalat. Ystävällinen henkilökunta.
เข้าพัก 3 คืน, ตุลาคม 2025
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Rodolfo
26 ก.ย. 2026
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำ นวยความสะดวก
Our experience at this hotel was far below what we had booked and reasonably expected.
We arrived in Toledo after having made our reservation well in advance, as part of a special celebration trip. Upon arrival, we spent more than 30 minutes outside trying to gain access because we had not received the necessary entry code and there was no one at reception.
When we finally managed to contact the hotel, we were directed to a specific room. Following those instructions, we tried to enter, only to discover that the room was already occupied by another guest. This was extremely uncomfortable for everyone involved and, more importantly, concerning from a privacy and access-control standpoint.
We were then assigned a room that was not the type we had originally booked. To make matters worse, the bed was in very poor condition and sagged significantly toward the center, making it difficult to rest comfortably.
After we raised our concerns, the manager moved us to a larger and considerably better room and offered to refund one night as compensation. We acknowledge that he made an effort to improve the situation after we complained.
However, being moved to a better room afterward does not erase what happened upon our arrival, nor the fact that we never received exactly the type of room we had originally reserved.
Toledo is an extraordinary city, and we arrived with great excitement. Unfortunately, our hotel experience began with a series of problems that no guest should have to