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Reviews of The Luke Hotel Cravers Thika

3 out of 5
The Luke Hotel Cravers Thika
Off Nairobi-Meru Highway, Thika

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 3 out of 17 reviews" "
Rating 6 - Okay. 5 out of 17 reviews" "
Rating 4 - Poor. 4 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super amazing place with great services and cleanness of the highest quality.
Stayed 1 night in Dec 2023

6/10 Okay

Davis

Travelled with family
Liked: Property conditions & facilities, room comfort
Unsatisfied Guest
The Hotel is Nice and stay is Comfortable, but Amenities and Services are Below Average, there was No even a Guest Dental Kits even the small one which is very economical and given to the guests .There was No Shower Caps, No Enough Bar Soap, only a Single small one, Drinking water is issued only Once, Room Service is too Costly considering there is no Complementary services given to the Guests .Except I got Check out late for 2hours which of course in many 3 star Hotels it's Normal....
Stayed 1 night in Jan 2023

10/10 Excellent

Maliki

Stayed 1 night in Aug 2022

6/10 Okay

Sammy

Liked: Cleanliness
Disliked: Staff & service
I booked this hotel through Expedia for a young college graduate. He informs me the room was very nice. However, I booked through Expedia for too many nights. I requested a refund timely per the email instructions. The phone # on email did not work, nor did the response email. I had my Kenyan lawyer colleagues contact the hotel directly from Nairobi. No response. They took my money, refused to honor the Expedia agreement, and sent an email asking for more money to "top up" because when I booked, their website was updating prices. I feel very mistreated and I think others should be warned.
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The gym and the pool and the Restarant are good advaantages
Stayed 8 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Their continuous cleaning of the rooms and corridors is excellent.
Stayed 9 nights in Jul 2019

4/10 Poor

Paulo

Liked: Cleanliness, staff & service, room comfort
When I got in the room that I paid for I did not get the girl at the reception had me walk up and down looking for a room in the front this service was horrible
Stayed 1 night in Jun 2019
Response from JC on 27 Jun 2019
Apologies for the experience caused. We will work on the issues raised so as to give you a better experience next time.

4/10 Poor

Michele

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, Roaches
The bathroom was disgusting. There were roaches by the sink. Dirty carpets... Just gross. The bed was clean though so we slept ok. The staff were also friendly. They just need to take better care of it. should be rated at a 2 star.
Stayed 1 night in Aug 2018

6/10 Okay

Melissa, Nairobi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good hotel, doesn't have facilities listed in add
Good hotel, the staff are great & accommodating. They have amenities listed, but aren't offered, like feeling fans, Wi-Fi in all rooms. This was quite disappointing as the rooms are very hot & it's false advertising. Thry would have scored higher if not for this.
Stayed 3 nights in Feb 2018

8/10 Good

OGULALA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was cool the staffs are nice
Stayed 3 nights in Oct 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
No hot shower. Very basic bathroom. Electrics need attention.
Stayed 1 night in Jul 2017

10/10 Excellent

Robert, Columbus Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place!
I enjoyed my stay here very much. Everything I needed was at the hotel and I did not need to go far for anything else. Very reasonable price for the accommodations as well.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Good place
Nice place......The hotel said they did not receive email to confirm my Hotels.com booking and I had to forward mine. Nice breakfast

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
Die Unterkunft ist OKAY. Landestypisch. Das zugehörige Restaurant ist eine Katastrophe und sollte gemieden werden. Schlechte Speisen zu hohen Preisen und sehr unfreundliches Personal.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from FK on 16 Apr 2019
Thank you for your feedback

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Echt een leuke ervaring
Stayed 2 nights in Sep 2018
Response from Faith on 11 Oct 2018
Hello Thank you very much for your feedback. We are glad that you are happy. We are doing our best to accommodate our guests expectations and wish to host you again.

6/10 Okay

Lars

Liked: Cleanliness
Disliked: Property conditions & facilities
Märkligt att en uppgradering på plats kostar mer än vad den skulle gjort på nätet. Att temperaturen i duschen ej gick att ställa in var en sak, men att upptäcka det genom en smärre elchock medan man försöker, är ingen kul upplevelse. Städningen sköttes oklanderligt, personalen var trevlig, TV:n bjöd på 3½ kanal, samtliga med dålig bild. Bassängen rengjordes inte dagligen, men när det skedde tog det lång tid och ett förmiddagsbad stod därför ej att få. Sängarna är strama men rätt behagliga. Inga turistbroschyrer eller kartor fanns i receptionen, ej heller tillgång till "gästdator".
Stayed 9 nights in Jun 2017