Excellent service and friendly staff. They were super attentive to our needs and also helped us with all our needs. We really liked that they gave us adjoining rooms which made it so much easier. The onsen was perfect and very clean, especially at the end of a cold, snowy day out. The outdoor onsen was great! The rooms were spacious, even with a cot, really clean and comfortable. Overall a very comfortable 2 days stay. Will definitely be back.