Superior Twin Room | Free WiFi, bed sheets

Reviews of FAV LUX HIDATAKAYAMA

3 out of 5
FAV LUX HIDATAKAYAMA
6-101 Hanasatomachi, Takayama, Gifu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 37 out of 53 reviews" "
Rating 8 - Good. 13 out of 53 reviews" "
Rating 6 - Okay. 1 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.6/10

Cleanliness

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charno

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is modern and very new. There are many nearby restaurants and convenience store.
Response from FAV LUX HIDATAKAYAMA on 29 Apr 2024
Thank you for your exceptional review!We are delighted to hear that you had a great experience with our hotel's value for money and location. We look forward to welcoming you back in the future. FAV LUX HIDA TAKAYAMA

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Communication was difficult, check in was a pain. Staff was a bit rude no gym some asked if we could walk the stairs (which are locked) and they wouldn't let us do that either They would not lock our bags in the morning (although the locked baggage area was empty). They said it was only for guest checking in. Room was nice and close to train station
Stayed 1 night in Apr 2024
Response from FAV LUX HIDATAKAYAMA on 29 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had during your stay. We have noted your comments regarding the customer service provided by our staff members and will take this into account for future improvements. Your feedback is valuable to us, and we appreciate your honesty. Best regards,FAV LUX HIDA TAKAYAMA

10/10 Excellent

Avi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation.We all look forward to welcoming you again.

10/10 Excellent

Cze Houl

Liked: Cleanliness, property conditions & facilities
Overall it is very good except sometime it is a bit noisy because bus and train, toilet light is automated which could be issue
Stayed 2 nights in Jan 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation.We will consider improving the noise level of our facilities in the future.Thank you very much for your valuable feedback.We all look forward to welcoming you again.

8/10 Good

Eri

Liked: Cleanliness, property conditions & facilities
This hotel has rooms with kitchens, which is great for a long stay. Our room was spacious and clean. The entrance of the hotel is cafe. The young male receptionist in the morning looked unhappy to interact with the guests. The hotel does not take any cash for the payment. Also, the hotel does not keep the luggage for the guests before check in/after check out as there is no space for it.
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 4 Jan 2024
Thank you for your exceptional review. We are glad to hear that you found the room with a kitchen to be clean and sufficient for your needs. We sincerely apologize for the negative experience you had during your stay. We have noted your comments regarding the customer service provided by our staff members and will take this into account for future improvements. Regarding the lack of luggage storage after check-out. Luggage can be stored in the hotel's free baggage locker only on the day of check-in. We apologize for the inconvenience, but we cannot store your luggage after check-out, so please use the coin lockers at the station or bus terminal. It is a 3 minute walk from the hotel.Thank you for your understanding.We look forward to welcoming you back in the future. Best regards,FAV HOTEL HIDATAKAYAMA EAST

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, room comfort
Excellent suite for family
Kids loved the bed layout (single beds on upper deck). Room was wide, spacious and clean. Thoughtfully laid out room plan. Even had humidifier in room for winter! Downside: cleaning of room only done after 4th night if staying longer than 3 nights. Shout out to F&B staff Miyako-san who was most friendly and accommodating. Also spoke great English that made communication easier. Thumbs down: young Matsumoto-san at reception that wasn’t very approachable and dismissed issues instead of finding solutions (I thought humidifier wasn’t working and informed him. Response was too bad s they can’t exchange it!).
Stayed 4 nights in Dec 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 4 Jan 2024
Thank you for choosing to stay at FAV HOTEL HIDATAKAYAMA EAST and for taking the time to share your feedback. We are delighted to hear that you found our facilities and services to be excellent. We sincerely apologize for the negative experience you had during your stay. We have noted your comments regarding the customer service provided by our staff members and will take this into account for future improvements. We apologize for any inconvenience you experienced regarding the housekeeping service. It will be provided once every 3 days for stays of 4 nights or more. Additionally, if you notify us in the morning every day, we will collect trash and replace towels. We appreciate your understanding. We hope to have the opportunity to welcome you back in the future.Sincerely,

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, room comfort
Perfect hotel good in every aspects
Perfect place to stay in Takayama. We got a tatami room for 3 persons. Place is spacious with a nice balcony overlooking the city landscape. Lots of good restaurants nearby. Right next to train station and bus terminal to shirakawago. There is a kitchenette . The place is so clean and so comfortable. Morning market and ancient town is within 10mins walk. Highly recommended for a nice stay in Takayama.
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 4 Jan 2024
Thank you for your exceptional review! We are delighted to hear that you found our location convenient and our facilities and services to be excellent. We look forward to welcoming you back in the future. FAV HOTEL HIDATAKAYAMA EAST

10/10 Excellent

THITIPORN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 4 Jan 2024
Thank you for your kind words about FAV HOTEL HIDATAKAYAMA EAST. We appreciate your positive feedback.We look forward to welcoming you back in the future. Best regards,FAV HOTEL HIDATAKAYAMA EAST

8/10 Good

Yoke Ling

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation.Thank you also very much for your compliments.We all look forward to welcoming you again.

8/10 Good

Christian

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 4 Jan 2024
Thank you for your kind words about FAV HOTEL HIDATAKAYAMA EAST. We appreciate your positive feedback.We look forward to welcoming you back in the future. Best regards,FAV HOTEL HIDATAKAYAMA EAST

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property is very convenient and super clean. I love the space and design of our room. We will definitely be back
Stayed 2 nights in Nov 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 4 Jan 2024
Thank you for your kind words about FAV HOTEL HIDATAKAYAMA EAST. We appreciate your positive feedback.We look forward to welcoming you back in the future. Best regards,FAV HOTEL HIDATAKAYAMA EAST

8/10 Good

Wing

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We booked for 4 nights. Cannot accept cleaning after staying for 3 days. 4 people stayed in a room with kitchen to cook. Toilet, kitchen and trash should clean every 1-2 days. We stayed on 3/F facing train station. The train woke us up very early at 6:15am. It’s not buffet breakfast. We had the same pancakes for 4 morning. We reserved 2 blankets but only got one for the last 2 nights. After check-out, hotel cannot keep our luggage. It’s out of our expectation.
Stayed 4 nights in Oct 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for taking the time to provide us with your feedback. We sincerely apologize for any discomfort you may have experienced during your stay. We will take your feedback into consideration and make every effort to improve in the future. Your feedback is valuable to us. Thank you very much.

8/10 Good

Yong Gung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very near Takayama station. The hotel is very new and high tech. Room is clean, large TV, have sink, induction stove and pans for simple cooking. Room door is using QR code or PIN code to open. Without the usual door card, the power and lighting does not auto off when you leave the room. So need to remember to off the TV, lights and aircon. Good place for vegan and vegetarian to stay here. There is a restaurant at the ground floor which have vegetarian options. Sadly, the restaurant don’t serve dinner, it close at 5pm. Fortunately managed to find 3 other vegetarian restaurants nearby within 5min walk (EVILTEX Hamburgers and Mexican food, Royal Nan House Takayama, Hids Cafe & Bar). There is sauna room, coin laundry (3 washer/dryer), hot and cold water dispenser and vending machines. The wait for the washer/dryer can be quite long if you go after 7pm. Each washing and drying take at least 2hr and you most likely need to run the dryer for a further 30min. There is no coin laundry shop nearby. Nearest seems to be 15-20min away. There are no complimentary mineral water, coffee and tea in the room. Safe was too small to put laptop. No hand soap in toilet. Rubbish bin in toilet is smaller than a tissue box. Most disappointing is the shower. It is using a thermostat mixer, but the temperature still keep fluctuating from very hot to cold.
Stayed 2 nights in Oct 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for taking the time to provide us with your feedback.We apologize for any inconvenience caused by the facilities in your room.We sincerely apologize for any discomfort you may have experienced during your stay. We will take your feedback into consideration and make every effort to improve in the future. Your feedback is valuable to us.We look forward to welcoming you again.

2/10 Terrible

Diego

Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for taking time out of your precious time to provide us with your evaluation.We sincerely look forward to welcoming you again.

10/10 Excellent

Reilly, Schofields

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel that feels really modern and clean. Close to that station and local area.
Stayed 3 nights in Sep 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for taking time out of your precious time to give us your feedback.We sincerely look forward to welcoming you again.

10/10 Excellent

Mitchell

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed this hotel. It’s sparkling new, stylish, and comfortable. We stayed in a room with a view across the railroad tracks, with the west town and mountains in the distance. The bathroom with onsen tub on the balcony was such a nice treat. Nice location central in the town and steps from the train station. We did find the bed a bit firm for our preference, and there was no hand soap in the toilet room. Otherwise an excellent stay that we highly recommend.
Stayed 2 nights in Sep 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for taking time out of your precious time to give us your feedback.We are very pleased to see that you are satisfied with the view from your room and the facilities.Thank you very much for your valuable feedback.We will take your feedback into consideration to make improvements in the future.We sincerely look forward to welcoming you again.

10/10 Excellent

Vicky

Stayed 2 nights in Aug 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for taking time out of your precious time to provide us with your evaluation.We sincerely look forward to welcoming you again.

10/10 Excellent

Man Ching

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
整體住宿很好,只是退房時想寄存行李不接受,要自費在車站寄存行李櫃,有點兒失望!
Stayed 1 night in Mar 2024
Response from FAV LUX HIDATAKAYAMA on 5 May 2024
Thank you for choosing FAV LUX HIDA TAKAYAMA and sharing your experience. We have made immediate improvements to our luggage storage policy.We are now able to keep your luggage until 5:00 PM in the evening after check-out.Your feedback is valuable to us and we appreciate your honesty.Thank you very much.

10/10 Excellent

Chi Keung

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Close to the train station, new hotel and very roomy
Stayed 2 nights in Mar 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation.We all look forward to welcoming you again.

8/10 Good

masato

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation.We all look forward to welcoming you again.

10/10 Excellent

kawamata

Liked: Cleanliness, amenities, property conditions & facilities
階段付きの二段ベットで子供達が大喜びでした!
Stayed 1 night in Feb 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation.We are delighted to hear that your children enjoyed their stay with us.We all look forward to welcoming you again.

10/10 Excellent

Pui kwan

Stayed 1 night in Feb 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your evaluation.We sincerely look forward to welcoming you again.

8/10 Good

TSUI-LING

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
住宿的房型是日式榻榻米,需要自己鋪床和裝棉被。從外地到飯店投宿已經很累了,還要整理床舖,對客人不夠體貼。
Stayed 4 nights in Jan 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your evaluation.We also appreciate your valuable feedback.We will take it into consideration for future improvements.We sincerely look forward to welcoming you again.

10/10 Excellent

Pak Ling

Stayed 3 nights in Feb 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your evaluation.We sincerely look forward to welcoming you again.

8/10 Good

HYELIM

Stayed 1 night in Feb 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation!We sincerely look forward to welcoming you again.

8/10 Good

Chen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
棉被被套需要自行套入,若能事先整理好,就更好了。
Stayed 1 night in Feb 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation!Thank you also for your valuable feedback.We sincerely look forward to welcoming you again.

10/10 Excellent

??

Stayed 1 night in Feb 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation.We all look forward to welcoming you again.

10/10 Excellent

Wei-Chia

Travelled with family
Liked: Cleanliness, room comfort
乾淨,交通方便,房間很大很舒適。
Stayed 2 nights in Feb 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation! KiWe sincerely look forward to welcoming you again.

8/10 Good

Yolanda Yuen Wah

Stayed 2 nights in Jan 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation! KiWe sincerely look forward to welcoming you again.Febhotel Hidakayama East

8/10 Good

Wu Hsun

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
鄰近高山站,附近有超商,又有飛驒牛肉可買!可以回來煎牛肉吃!非常划算!
Stayed 4 nights in Jan 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation! We are delighted to hear that you enjoyed your room with kitchen.We sincerely look forward to welcoming you again.Febhotel Hidakayama East

10/10 Excellent

heewook

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation.We all look forward to welcoming you again.

10/10 Excellent

Chung-Hao

Travelled with family
Liked: Cleanliness, room comfort
整體環境很棒,不過早餐選擇薦議可以再多一點
Stayed 2 nights in Jan 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation.Thank you for your compliments on our breakfast.We all look forward to welcoming you again.

10/10 Excellent

JyunBo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for your exceptional evaluation.We all look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
넓고 깨끗해서 아주 좋습니다.
Stayed 2 nights in Dec 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 4 Jan 2024
Thank you for your kind words about FAV HOTEL HIDATAKAYAMA EAST. We appreciate your positive feedback.We look forward to welcoming you back in the future. Best regards,FAV HOTEL HIDATAKAYAMA EAST

10/10 Excellent

MASANORI

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
清潔で広く、家族5人快適に過ごせました。唯一、Wifiルータから先のインターネットに接続出来ず困りました。トイレにルータのスイッチを発見し、それで再起動後ようやくつながりました。 向かいにはコンビニがありますが、近隣はその1店舗ですので、夜などは周りの観光客でごった返していました。 スーパーマーケットも高架下を少し歩いた所にあり、お弁当等で食事を安く済ませようという方にはおすすめ出来ないかもしれません。(でも、あまり安くはなかったような…) もっとも、商店街には蕎麦屋や高山ラーメン屋をはじめグルメスポットなので、そちらをメインの方が多いと思います。
Stayed 2 nights in Nov 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 4 Jan 2024
この度はFAV HOTEL 飛騨高山 EASTにご宿泊くださり誠にありがとうございます。当ホテルの立地、設備やサービスにについてご評価いただき、大変嬉しく思います。Wifiにつきましては、ご不便お掛けしてしまい申し訳ございません。今後も安定した接続をご提供できるよう、日ごろの整備・点検努めて参ります。貴重なご意見ありがとうございます。また機会がございましたらFAV HOTEL HIDATAKAYAMA EASTをどうぞよろしくお願いいたします。FAV HOTEL HIDATAKAYAMA EAST

4/10 Poor

Gilbert

Liked: Cleanliness
Nous ne reviendrons pas !!!!!
Accueil désagréable, communication difficile, pour un hôtel de cette catégorie il est inconcevable que personne ne parle Anglais, on nous demande de leur communiquer la veille l'heure exacte du petit déjeuner lequel se résume à 3 choix. La salle de bain était vraiment spacieuse et très bien équipée mais la chambre extrêmement petite, aucun emplacement pour ranger 2 valises, quant au rangement des vêtements : aucune étagère ni emplacement pour suspendre, seulement 2 cintres accrochés sur le mur à côté du lit.
Stayed 2 nights in Nov 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 4 Jan 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had during your stay. We have noted your comments regarding the customer service provided by our m staff members and will take this into account for future improvements. Your feedback is valuable to us, and we appreciate your honesty. Best regards,FAV HOTEL HIDATAKAYAMA EAST

10/10 Excellent

Pak Sum

Stayed 1 night in Oct 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 4 Jan 2024
Thank you for your kind words about FAV HOTEL HIDATAKAYAMA EAST. We appreciate your positive feedback.We look forward to welcoming you back in the future. Best regards,FAV HOTEL HIDATAKAYAMA EAST

8/10 Good

Ryo

Liked: Cleanliness, property conditions & facilities
施設は綺麗で良かった。 駐車場が少ないのが残念。 付近駐車場は狭くてすぐに満車になる。
Stayed 1 night in Oct 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for taking time out of your precious time to give us your feedback.We are very pleased to hear that you had a pleasant stay with us.We will take your comments about the parking lot into consideration and make every effort to improve it in the future.We sincerely look forward to welcoming you again.

10/10 Excellent

Yoshihiro

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
施設の雰囲気やスタッフさんの対応などとても居心地が良かったです。
Stayed 1 night in Oct 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for taking time out of your precious time to give us your feedback.Thank you also for your compliments to our staff.We sincerely look forward to welcoming you again.

10/10 Excellent

SHINTARO

Stayed 1 night in Sep 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for taking time out of your precious time to provide us with your evaluation.We sincerely look forward to welcoming you again.

10/10 Excellent

YUMI

Liked: Cleanliness, amenities, property conditions & facilities
家族6人で宿泊出来、キッチン、サウナ付きのお部屋最高でした。 絶対 リピあり!です ホテル内簡単な朝食が 有ればもっと嬉しいかもです。 1階のカフェのパンケーキはとても美味しいです。
Stayed 1 night in Sep 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
Thank you very much for taking time out of your precious time to give us your feedback.We are very pleased to hear that you had a pleasant stay with us.We will take your comments about our breakfast into consideration and make every effort to improve it in the future.We sincerely look forward to welcoming you again.

10/10 Excellent

Nomuhara

Travelled with group
Liked: Cleanliness, room comfort
食器洗い洗剤やスポンジがあればいいなと思いました。 もし、どこかに備えてくれていたらもうしわけないです。
Stayed 1 night in Sep 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 30 Mar 2024
この度は貴重なお時間を割いて感想をお寄せいただき、誠にありがとうございます。キッチン用品については、ご不便をおかけしましたこと、お詫び申し上げます。お客様の声を参考に、今後改善を検討させていただきます。またのお越しを、スタッフ一同心よりお待ちしております。

10/10 Excellent

Stefania

Travelled with family
Liked: Cleanliness, room comfort
Perfetto e elegante
Elegante, pulitissimo, centrale, confortevole, moderno. Perfetta la posizione a due passi dal centro antico di Takayama.
Stayed 2 nights in Aug 2023
Response from FAV HOTEL HIDATAKAYAMA EAST on 6 Sep 2023
Thank you for staying at FAV HOTEL HIDATAKAYAMA EAST.We are very happy to hear that you had a comfortable stay.We look forward to seeing you again.