Hi Jess,We are really sorry to hear about your bad experience. While we do highlight the current works on Expedia and all our online channels, we appreciate you leaving this feedback so our future guests will know from the reviews if they have missed it from the hotel page.Thank you also for the feedback regarding the A/C units, as we approach warmer weather it is time for these to be serviced. Hopefully, we can welcome you back when work is complete to provide you with a better experience. Our renovated apartments here are also equipped with PowerPoint next to the bed for convenience. Kindest,

Hey Brett, We are so pleased you enjoyed the area as much as we do. Apologies you were unaware of the works here at Regents Court, we are extremely conscious of communicating this on all our online platforms,as you experienced, it is not something you can hide. I can see you booked with Wotif, which unfortunately we are not affiliated with and have no control over what information they post or where they post it, which can be frustrating as you have learned.That Friday was particularly torrential in the morning, while we do have umbrellas for guests, they were all borrowed for the day and I cannot give out personal umbrellas, the one you pointed to was another guest's and not ours to lend out. We did ask you kindly to use the side access to avoid the dust from the tradesman, our team member did not want to subject you to this, dust and rain are an awful combination. We are sorry that our customer service did not meet your expectations and we value this feedback as this is something we pride ourselves on and apologise you feel we missed the mark on this occasion.Kindest, Alex @ RC

Hey Aneesa, We are sorry to hear this feedback and are saddened you did not enjoy your time I know the construction currently does not have the best calming scent. I am also sorry you did not feel you could reach out during your stay so we could have had the opportunity to rectify any other issues you may have had. Hopefully, once our renovations are done we can welcome you back to provide a better experience. Kindest, Alex

Thank you for staying with us and for your review.We are so glad to read that you enjoyed your time and the vibe of the hotel. Did you get a chance to use our rooftop garden? It is open for guests during reception hours. We hope to see you again soon.Best,

Thank you for your review.We are so glad you enjoyed your time with us!Did you know that Regents Court has had a long history, including some famous actors and workers of the arts industry? We hope to invite you back again one day soon. Best,

Hey Lam, We are so pleased you enjoyed our location of Potts Point as much as we do. It was lovely having you stay with us and best of luck with the rest of your Australian travels. Kindest,

Hey Osamu, It was an absolute pleasure having you stay with us and we are thrilled you enjoyed your time here at Regents Court. We hope to see you sometime soon! Best wishes for your onward journey. Kindest,

Thank you for taking the time to leave a rating and we hope to welcome you back!

Hi David,Thanks for the review. We are so glad you enjoyed your time with us. Did you get to check out our beautiful rooftop?Kindest,

Hey Greg, Thank you for taking the time to provide a feedback and we are so pleased to know that our staff were friendly and you enjoyed the area as much as we do. You will be pleased to know that we currently have renovated apartments here at Regents Court, these are our Superior and Executive apartments and we hope to refresh our deluxe rooms in the coming months after our common area upgrade. Thank you for letting us know about the toilet seat, these things can often be overlooked without feedback and we appreciate you flagging this. Kindest,

Hey Gaurav, Thank you for taking the time to leave such a positive review and we are so happy that you enjoyed your stay with us! Kindest,

Hey Satvinder, It was an absolute pleasure to welcome you both back, and thank you for taking the time to leave such a lovely review. We look forward to seeing you in the future and can't believe how quickly your time with us went by! Your energy will definitely be missed here. Have an amazing 2023 and we will see you soon! Kindest, Alex, John and Josh

Hey Stephen, Thank you for taking the time to rate us and we hope you enjoyed the area as much as we do :) Kindest,

Thank you for your feedback, Hugo. We will work to improve the areas you have mentioned and hope to welcome you back to our hotel.

Hey Chris, Thank you for taking the time to leave feedback! You will be pleased to know that our common areas are set to be updated in the coming months (while retaining our character). Kindest,

Hey Debra, Thank you for taking the time to leave such a positive review and we are thrilled that you enjoyed your time here at Regents Court and in Potts Point! We hope to welcome you soon and please let us know when you do! Kindest, Alex @ RC

Hi Sarah, thank you for your review. We hope to have you stay with us again.Kindest

Hey Vincent, Thank you for taking the time to leave us a review and I am pleased on this occasion you didn't experience any paranormal activity during your stay. Of course, next time you are in Sydney and you felt the paranormal activity was an experience you wish we could improve on, I am sure we could organise a tell-tale story of some sort, one of our receptionists is particularly jumpy, so I am sure we could make it believable! Kindest, Alex @ RC

Hey Justin, Thank you for your feedback regarding not being able to locate our keypad lock on the gate after-hours, this helps us for future guests and please be assured we provided you a refund for your night for the inconvenience. We hope you did enjoy the area thoughKindest, Alex

Hey Stacey, We appreciate you taking the time to leave a review and we are thrilled to hear you enjoyed your stay. I appreciate the feedback regarding our after-hours collection of the parking key so we can see how we could potentially better streamline this process. Hopefully, we can welcome you back in the future.

Hey Fiona, It was a pleasure to have you stay with us and thank you for taking the time to leave us a review, we really appreciate it. Kindest,

Hi Tracey, I am sorry to hear you had trouble with the after-hours team, but I am glad they were able to help you. My misunderstanding, when I called you prior to arriving and asked if you received your code for the padlock and after-hours information as you were arriving late, I assumed you knew what I was referring to as you did not indicate that you hadn't received this (this is why I called you on the day of arrival), of course, if I knew you hadn't received it (sometimes it ends up in the junk mail) I would have re-sent it with the parking instructions that I sent you, which you confirmed you did receive. I am glad you had no issues with the parking instructions though. Kindest, Alex

Hey Charlie, Thank you for taking the time to leave a review and I am so glad you enjoyed your stay. You will be pleased to know that our common areas are in the process of being upgraded over the next year and are looking forward to the refresh! Hopefully, we can welcome you back in the near future. Kindest, RC Team

Hey Tamara, I am so sorry to hear that you did not enjoy your time with us. My sincerest apologies regarding the foam topper, when your partner asked me about a solution to the mattress and I offered the foam mattress topper I did not realise you were asking for another mattress, my apologies for the miscommunication, I did not realise you were not happy with this solution. While we do have private parking, this needs to be booked in advanced, alternatively we have vouchers to Secure Parking (4 minute walk from the hotel) my apologies if you were not given the quickest route to walk to and from. I will also raise with the housekeeping staff around the milk, this is not our usual standard and we will be sure this is rectified. We appreciate you taking the time to provide feedback so we can be sure to fix these problems. Hopefully, our reception can return to normal hours in the coming weeks and we appreciate your understanding as to why we are on reduced hours. Hopefully, you were able to enjoy the Potts Point area and enjoyed Hamilton the musical while you were here. Kindest, Alex

Hey M A, We are so thrilled that you enjoyed your stay with us and we appreciate you taking the time to leave a review. We look forward to welcoming you back to Regents Court in the future. Kindest,

Hi Chun, thank you for your feedback.

Hi Iris, thank you so much for your feedback. We hope to welcome you back soon! Kindest, Zara

Hey Andrew, Thank you for taking the time to leave a review and I am sorry to hear that we did not meet your standards, and I am sorry you didn't feel you could reach out to our team during your stay to remedy any issues. Thank you for letting us know that a light bulb blew, unfortunately, this does happen time-to-time. If you have time, we would like to hear more about your experience by reaching out to us privately so we can ensure we can fix things for our future guests. Kindest, RC Team