Disorganised staff on arrival. Had a reservation for the restaurant. Did not seem to know we were coming. Food very poor. Our room was dirty and had a damp smell. Very disappointing would not recommend it.
Duncan
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Di วันที่ 18 เม.ย. 2024
Dear DuncanI am so sorry to read of your stay experience, I will share your feedback with the Food and Beverage team to address the reservation issues that have occurred, we will also review what has occurred on your arrival as well your room and corridor.I do apologise your stay has been dissapoining, If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind RegardsDianne KnightDirector of Rooms
I was given a handicapped room which made working at desk very uncomfortable as desk height was too high for chair.
Room dated ….
I was expecting and paid for King Superior room which should have been nice and comfy but had to put up with a clunky room designed for a wheel chair access.
First world problems so I didn’t complain but don’t understand why they do this when it’s not what I paid for and they didn’t explain …
Gus
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Di วันที่ 17 มี.ค. 2024
Dear GusThank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dianne KnightDirector Rooms
Each and every staff member provided absolutely exceptional customer service.
Shannon
การตอบกลับจาก Di วันที่ 29 ก.พ. 2024
Dear Shannon, thank you for taking the time to review your stay, it is great to learn the team have looked after you well, we do look forward to welcoming you again soon. Kind Regards, Dianne Knight, Director Rooms
10/10 ดีเลิศ
Erin
14 ม.ค. 2024
Erin
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Di วันที่ 23 ม.ค. 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
The motel was very quiet, and the room was clean, even though small for a family of 4. Staff were always very helpful, communicative and service was prompt. Transport is less than a 5 minute walk from the motel. There is a Woolworths and an IGA within walking distance. The Aquatic centre is next door, so easy to access for swimming.
Deborah
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Di วันที่ 23 ม.ค. 2024
Dear DeborahWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. I am so pleased to read your experience met your expectations! with warm smiles and prompt service. It is great to read the staff went above and beyond to ensure your stay was comfortable and enjoyable.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
10/10 ดีเลิศ
Robyn
31 ธ.ค. 2023
ชื่นชอบ: ความสะอาด
Robyn
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Di วันที่ 23 ม.ค. 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
10/10 ดีเลิศ
Katie
15 ธ.ค. 2023
Katie
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Di วันที่ 17 ธ.ค. 2023
Thank you for taking the time to review your stay at our hotel. We are delighted to know that you found it comfortable. At Pullman at Sydney Olympic Park, we strive to make sure all our guests have an enjoyable and comfortable experience during their stay with us. We are pleased that we could meet your expectations in this regard. Thank you for choosing us and we look forward to welcoming you again soon.Dianne KnightDirector Rooms
8/10 ดี
Vittoria
11 ธ.ค. 2023
Vittoria
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Di วันที่ 23 ม.ค. 2024
Thank you for reviewing your stay, I am pleased to learn you have enjoyed your stay and we hope to welcome you again soon for another journey with us Kind Regards Dianne Knight Director Rooms
Bath-tub was dirty. There were big red 2 marks. It was disgusting. Also toilet mirror was not properly cleaned and blurred.
Shower room handles & others all shaking. Seems not to be maintained at all
Can't believe how this hotel could be 5 star one.
I left very early same day because I did not want to sleep there. Wasted my money & time to be there.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Di วันที่ 11 ธ.ค. 2023
Thank you for your honest feedback, we are sorry to hear you had such an unpleasant experience. Here at Pullman Sydney Olympic Park, we strive to provide the highest level of comfort and convenience to our guests. We deeply regret that we did not meet your expectations and apologize for the disappointment caused. Your valuable feedback has been taken on board and is being used to improve our standards of service and hospitality. Thank you again for bringing this to our attention.Dianne KnightDirector Rooms
Thank you for taking the time to review your stay at our hotel. We are delighted to know that you found it comfortable. At Pullman at Sydney Olympic Park, we strive to make sure all our guests have an enjoyable and comfortable experience during their stay with us. We are pleased that we could meet your expectations in this regard. Thank you for choosing us and we look forward to welcoming you again soon.Dianne KnightDirector Rooms
10/10 ดีเลิศ
Victoria
21 พ.ย. 2023
Victoria
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Di วันที่ 23 พ.ย. 2023
Dear VictoriaThank you for your 5 out of 5 review, we are pleased you have enjoyed your stay Kind RegardsDianne KnightDirector Rooms
We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
Dear KalebWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
Convenient location, easy to access. Rooms rather dated for a Pullman
Nespa
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Di วันที่ 22 พ.ย. 2023
Dear NespaThank you for the review of our hotel! We are glad that you enjoyed your stay, we are hopefully refurbishing the rooms next year which will see an uplift of the rooms, we do hope to see you again very soon.Kind RegardsDianne KnightDirector Rooms
This place was fantastic from the super comfortable beds to the very friendly service
iris
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Di วันที่ 9 พ.ย. 2023
Dear IrisWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
I liked that it was close to the concert, I didn’t like being woken up, I had ordered my breakfast to arrive at 8:30am however I got it a lot earlier 6:45am. I won’t be ordering breakfast like that again if I chose to stay in future
Sally
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Di วันที่ 22 พ.ย. 2023
Thank you for taking the time to share your experience with us here at Pullman Sydney Olympic Park. We are delighted that you found our location ideal and the rooms comfortable . I am so sorry to read you were woken by the breakfast team, we will look into what has happened here.Thank you for being part of our journey!Dianne KnightDirector Rooms
10/10 ดีเลิศ
Emma
30 ต.ค. 2023
Emma
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Di วันที่ 22 พ.ย. 2023
Dear EmmaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms
On arrival staff were very helpful and knowledgeable and assisted throughout our stay. Would highly recommend.
Julie
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Di วันที่ 22 พ.ย. 2023
Thank you for taking the time to leave us your feedback about your recent stay with us at Pullman Sydney Olympic Park. We are delighted to hear you had a good stay, and appreciate your kind words about the politeness of our staff. We strive to provide an excellent experience for our guests, so it is gratifying to read that we achieved this for you. We look forward to welcoming you back soon.Kind RegardsDianne KnightDirector Rooms
6/10 พอใช้
Joanne
เดินทางกับคู่รัก
20 ต.ค. 2023
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Our stay this time was a little disappointing. We paid for breakfast and we were told the restaurant opened at 6am however at 6:30 it was still closed and we could not wait any longer due to travel arrangements. Also after the concert we had wanted a drink at the bar which closed at 11pm. And we were told go have drinks in our room!
Joanne
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Di วันที่ 29 พ.ย. 2023
Dear Joanne, thank you for taking the time to review your recent stay with us at Pullman at Sydney Olympic Park. We appreciate your feedback and apologize for any inconvenience caused. We take great pride in providing our guests with an enjoyable and comfortable experience which meets their expectations. We regret that we were unable to meet those expectations on this occasion and hope that you will reconsider giving us a chance to demonstrate our commitment to excellence on a future visit. Thank you again for your review, we wish you safe travels. Dianne Knight, Director Rooms
Staff went above and beyond to assist us , we had valet parking, I forgot my reading glasses and they went and retrieved them and sent to our room , we also could not work out tv , staff came and assisted to guide phones to use tv . All staff from hello to goodbye were friendly with massive smiles and a pleasure to chat with .
Tina
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Sarah วันที่ 12 ต.ค. 2023
Hi Tina,Thank you for sharing your feedback!We look forward to seeing you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience
My only complaint re the Pullman is that the breakfast is outrageous, far too expensive
Patricia
เข้าพัก 5 คืน, กันยายน 2023
การตอบกลับจาก Sarah วันที่ 12 ต.ค. 2023
Hi Patricia,Thank you for your review.I am sorry to hear you find the breakfast too expensive. We do have a large buffet available including eggs cooked any way you like and unlimited barista coffee for the full price. We also have a continental and a la carte option if you prefer that next time.See you again soon.Kind Regards,Sarah Hemsley Associate Director of Guest Experience
Dear NatashaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne Knight Director Rooms
10/10 ดีเลิศ
Jason
18 ก.ย. 2023
All services well to expectations.
Jason
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Di วันที่ 27 ก.ย. 2023
Dear JasonThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne Knight Director Rooms
We had a lovely stay at The Pullman. Very close to the Quay Centre and Accor Stadium. The staff and incredibly helpful and very nice. The food and drinks at the bar were exceptional. Nothing seemed to be a problem for the staff. Felt very comfortable staying there.
Roger
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Di วันที่ 27 ก.ย. 2023
Dear RojerWe very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback in regards to the team, we are glad you have enjoyed the Food and Beverage offerings.. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
Dear UeleseThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms
Dear JodiThank you for the great review of our hotel and shaing you experience with the Concierge teamWe are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms
6/10 พอใช้
HYUN WOOK
11 ก.ย. 2023
HYUN WOOK
เข้าพัก 4 คืน, กันยายน 2023
การตอบกลับจาก Di วันที่ 27 ก.ย. 2023
Dear HyunDear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dianne KnightDirector Rooms
Dear DaleDear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dianne KnightDirector Rooms
The room was not very clean and was very dated. The shower stall was mouldy and there was dust everywhere. I wouldn’t stay there again, especially at the price I paid. The only thing that saves it from a one star review is how fantastic and friendly the staff were.
Tiffany
เข้าพัก 6 คืน, สิงหาคม 2023
การตอบกลับจาก Beau Frith วันที่ 6 ก.ย. 2023
Thank you for taking the time to share your feedback about your recent stay. We appreciate your candid comments and are pleased to hear that you found our staff to be fantastic and friendly. Your positive remarks about our team are valuable to us as we aim to provide excellent service to all our guests.However, we are truly sorry to learn that you were disappointed with the cleanliness and condition of your room. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. We take your concerns seriously and will address them with our housekeeping team to ensure that such issues are rectified promptly.We understand your dissatisfaction with the dated room and the price you paid. We continuously strive to improve our accommodations, and your feedback will be used to guide our efforts in upgrading our facilities.We apologise for any inconvenience you experienced during your stay, and we hope you would consider giving us another opportunity in the future to provide you with a more enjoyable and satisfying experience. Your feedback is important to us, and we are committed to making the necessary improvements to enhance the overall guest experience. Thank you for choosing our hotel, and we look forward to the possibility of serving you better in the future.
All of the staff were super helpful and friendly, the room was clean and the location was perfect. Walked to everywhere.
Christine
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Di วันที่ 27 ก.ย. 2023
Dear ChristineDear John Attwood,We very much appreciate your comments regarding your stay at the Pullman at Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms
Pros: Great location (I had a function at The Locker Room, so very close by). The staff were lovely. Best taxi ride from the hotel to the airport (coffee, water and sweets supplied by the driver!)
Cons: The previous guests’ breakfast card (that you hang on the door) was left in the room (this contained personal information). The telephone cradle was very grubby.
Michelle
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Di วันที่ 27 ก.ย. 2023
Dear Michelle, Thank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry to learn that some of your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns and good feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.SincerelyDianne KnightDirector Rooms
Service was really slow in the restaurant and service to the room didn’t even answer the phone when I called to ask for pillows,we had 4 people in our room with 2 pillows
There was nothing unique. Except perhaps checking-in process... we checked in around 4pm and waited in a queue (of 3 people :) ) for about 15 mins, then our check-in took about another 15mins to process -- that to me is not not acceptable (also given i booked and paid in advance).
there are no printed menues for dining in a room .. perhaps they are on TV but TV did not work .. HDMI not found message .. couldn't be bothered ...
we did find the menu for mini bar though -- which was really mini - so mini it did not exist (not a single product form the mini bar was actually provided in a room)...