Free daily English breakfast

Reviews of Song Hotel Sydney

3.5 out of 5
Song Hotel Sydney
5-11 Wentworth Avenue, Sydney, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 147 out of 235 reviews" "
Rating 8 - Good. 62 out of 235 reviews" "
Rating 6 - Okay. 15 out of 235 reviews" "
Rating 4 - Poor. 5 out of 235 reviews" "
Rating 2 - Terrible. 6 out of 235 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruno Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 3 nights in May 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at Song hotel , well worth the money . And very close to all transport
Stayed 5 nights in May 2024
Response from Ibrahim on 21 May 2024
Dear Steven,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at Song Hotel and found it to be well worth the money. It's great to know that our convenient location close to all transport options added to your experience. We look forward to welcoming you back soon!Warm RegardsIbrahim SaeedDuty Manager

10/10 Excellent

Renato, Greensborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ibrahim on 21 May 2024
Dear Renato,Thank you for your excellent rating! We're pleased to hear that you had a great experience with us. Your feedback is highly appreciated, and we look forward to welcoming you back soon!Warm RegardsIbrahim SaeedDuty Manager

10/10 Excellent

Jessy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IWe really enjoyed our stay at song hotel . It is conveniently located near the parks , museum and can easily accessible via train and buses to Sydney harbour, bondi beach.and anywhere there . The breakfast ihas various varieties to choose and. It is worth checking out. We didn’t get to check out the restaurant. Excellent front desk staff services esp Viola and we are quite impressed with their services. . They go above and beyond serving guests , watching out for guests belonging ,assisting with storage , etc too many to mention. We will definitely back to this hotel again
Stayed 2 nights in May 2024
Response from Ibrahim on 21 May 2024
Dear Jessy,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at Song Hotel and found our location convenient for exploring the parks, museum, and other Sydney attractions. It's great to know that you appreciated the variety of our breakfast and the excellent service from our front desk staff, especially Viola. Your kind words about their dedication and assistance mean a lot to us. We look forward to welcoming you back on your next visit to Sydney!Warm RegardsIbrahim SaeedDuty Manager

10/10 Excellent

Nirav

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent Hotel with good restaurant and cafe They provide wholesome breakfast also
Stayed 1 night in May 2024
Response from Ibrahim on 21 May 2024
Dear Nirav,Thank you for your kind review! We're delighted to hear that you enjoyed your stay, as well as our restaurant, cafe, and wholesome breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!Warm RegardsIbrahim SaeedDuty Manager

8/10 Good

Alberto

Good location, well kept and nice breakfast.
Stayed 1 night in May 2024
Response from Ibrahim on 16 May 2024
Dear Alberto,Thank you for your positive feedback! We're glad to hear that you enjoyed our good location, well-kept facilities, and nice breakfast.We hope to have the pleasure of welcoming you back on your next visit to [City Name].Best regards,Ibrahim SaeedDuty Manager

8/10 Good

Savenaca

Stayed 1 night in May 2024
Response from Ibrahim on 17 May 2024
Dear Savenaca,Thank you for your rating and feedback. We're pleased to hear that you had a positive experience overall.If there's anything specific you feel we could improve upon to earn that extra star next time, please feel free to let us know. Your input helps us ensure that we continue to provide the best possible experience for all our guests.We look forward to welcoming you back for an even better stay in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Ashton, Wolli Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Property centrally located, close to transportation, restaurant & bars
Stayed 1 night in May 2024
Response from Ibrahim on 12 May 2024
Dear Ashton,Thank you for sharing your experience with us! We’re delighted that you found our property’s central location convenient, with easy access to transportation, restaurants, and bars.We strive to provide a convenient and enjoyable stay for all our guests, and we’re glad we could meet your expectations.We look forward to welcoming you back for another great stay whenever your travels bring you back to Song Hotel.Warm regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Eleanor

Travelled with partner
Liked: Amenities
Staff the most helpful of any hotel we’ve ever stayed in. They were always happy to take care of any requests we asked. Simply amazing
Stayed 1 night in May 2024
Response from Ibrahim on 11 May 2024
Dear Eleanor,Thank you so much for your kind words and for highlighting our staff’s dedication to excellent service. We are thrilled to hear that our team made your stay memorable by being helpful and accommodating.Our goal is to ensure that every guest feels well taken care of, so it’s wonderful to know that our efforts were appreciated. We look forward to welcoming you back for another amazing experience in the future!Warm regards,Ibrahim SaeedDuty Manager

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service
Great hotel close to railway lines, breakfast was wonderful one thing I would say as a low point is the pillows are too hard and the room was on smaller side but as on holidays we were out every day everything else was great
Stayed 4 nights in May 2024
Response from Ibrahim on 11 May 2024
Dear Debra,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel, especially our convenient location near the railway lines and our wonderful breakfast offerings.We appreciate your comments regarding the pillows and room size. Your feedback is valuable to us as we continually strive to improve our guests' experiences. Please know that we take note of your concerns and will review our pillow options for future enhancements.It's fantastic to hear that despite these minor inconveniences, you found everything else to be great. We hope that you had an enjoyable holiday exploring Sydney!We look forward to welcoming you back for another great stay in the future.Warm regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is newly renovated, clean & good size. The area is walkable to restaurant & train is nearby. Breakfast is included, it was simple, for what you pay overal it is a great value. Would stay again.
Stayed 1 night in May 2024
Response from Ibrahim on 11 May 2024
Dear Yvonne,Thank you for your fantastic review! We are thrilled to hear that you enjoyed our newly renovated, clean, and spacious rooms, as well as our convenient location within walking distance to restaurants and near the train station.We’re glad you found value in our inclusive breakfast offering and that you would choose to stay with us again. Your feedback motivates us to maintain our high standards and ensure every guest has a memorable experience.We can’t wait to welcome you back for another great stay!Warm regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and so affordable. Booked a micro double and got a king! Room was quiet clean with all the usual amenities you expect from a budget hotel. Happy hour downstairs was great and the room included breakfast. Only negative was curtains didn't blockout all the light. Made us get up early and start the day.
Stayed 2 nights in May 2024
Response from Ibrahim on 12 May 2024
Dear Andrew,Thank you for your wonderful feedback! We are delighted that you enjoyed your stay with us and appreciated the complimentary upgrade to a king room. We’re glad that you found our location convenient and our amenities suitable for your needs.Your feedback about the curtains is valuable, and we apologize for any inconvenience caused. We will review this to ensure a more comfortable stay for our guests in the future.We’re thrilled that you enjoyed our happy hour and inclusive breakfast offerings. We look forward to welcoming you back and providing another great experience.Warm regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. We had the evening meal and breakfast was amazing. Staff were so friendly and help .
Stayed 1 night in May 2024
Response from Ibrahim on 6 May 2024
Dear Maureen,Thank you so much for your kind words! We are thrilled to hear that you had a great experience during your stay with us.It’s wonderful to know that you found your room comfortable and enjoyed both the evening meal and breakfast. We take pride in our food offerings, and we're delighted that you found them amazing.Our team works hard to provide excellent service, so we appreciate your recognition of their friendliness and helpfulness.We look forward to welcoming you back for another amazing experience!Warm Regards,Ibrahim SaeedDuty Manager

8/10 Good

Dion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ibrahim on 12 May 2024
Dear Dion,Thank you for choosing to stay with us and for taking the time to rate your experience. We appreciate your feedback and are glad that you had a positive stay overall.If there are any specific areas where we can improve and make your next stay even better, please let us know. We look forward to welcoming you back for another great stay soon!Warm regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and free breakfast offered. Many breakfast items to choose from and the coffee was delicious. Overall, very happy with Song hotel. Hotel is currently undergoing renovations, one of the elevators had temporary walls. The concrete covering part of the ceiling in the bedroom was unsightly but I suppose it is a style preference. Some hotel customers were loud coming in late at night, I was awakened several times during the night from their conversations in the hallway.
Stayed 3 nights in May 2024
Response from Ibrahim on 12 May 2024
Dear Daniel,Thank you for taking the time to share your experience with us. We are delighted that you enjoyed our friendly staff, complimentary breakfast, and the variety of breakfast items available, including our delicious coffee.We appreciate your understanding regarding our ongoing renovations. Your feedback regarding the temporary walls in the elevator and the concrete covering in the bedroom is noted, and we will review these areas to ensure they meet our guests' expectations.We apologize for any inconvenience caused by noise disturbances during your stay. We will address this issue with our team to ensure a more peaceful environment for our guests in the future.We’re glad overall you had a positive experience at Song Hotel, and we look forward to welcoming you back for an even better stay.Warm regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ibrahim on 12 May 2024
Dear Rory,Thank you for choosing our hotel for your stay and for taking the time to leave a perfect rating! We are thrilled that you had a wonderful experience during your time with us.Your feedback means a lot to our team, and we are delighted to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Léa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay ath the Song hotel
Stayed 2 nights in Apr 2024
Response from Ibrahim on 12 May 2024
Dear Lea,Thank you for choosing our hotel for your stay and for taking the time to leave a perfect rating! We are thrilled that you had a wonderful experience during your time with us.Your feedback means a lot to our team, and we are delighted to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Ibrahim SaeedDuty Manager

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ibrahim on 12 May 2024
Dear Bobbie,Thank you for choosing to stay with us and for taking the time to rate your experience. We appreciate your feedback and are glad that you had a positive stay overall.If there are any specific areas where we can improve and make your next stay even better, please let us know. We look forward to welcoming you back for another great stay soon!Warm regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Narelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel. Good facilities and complimentary breakfast was wonderful
Stayed 2 nights in Apr 2024
Response from Ibrahim on 12 May 2024
Dear Narelle,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at our hotel and found our facilities to your liking.It’s wonderful to know that you enjoyed our complimentary breakfast, it’s always a pleasure to start the day on a high note.We look forward to welcoming you back for another great experience in the future!Warm regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, room clean.
Stayed 4 nights in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Linda,Thank you for your feedback! We're glad to hear that you found our staff friendly and your room clean. We strive to provide a comfortable and welcoming experience for all our guests. If there's anything specific you think we can improve on, please let us know. We look forward to welcoming you back in the future!Best regards,Ibrahim SaeedDuty Manager

6/10 Okay

van, ORANGE

Travelled with family
Liked: Staff & service
No room telephone?
Stayed 1 night in Mar 2024
Response from Ibrahim on 13 May 2024
Dear Van,Thank you for your feedback. We apologize for any inconvenience caused by the absence of a room telephone. We will review this aspect to see how we can improve our guests' experience in the future. If there's anything else you'd like to share or if we can assist you further, please let us know. We hope to welcome you back soon.Best regards,Ibrahim SaeedDuty Manager

6/10 Okay

van, ORANGE

Travelled with family
Liked: Cleanliness
No room telephone.
Stayed 1 night in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Van,Thank you for your feedback. We apologize for any inconvenience caused by the absence of a room telephone. However, we do have a direct number of reception operational 24 hours which is attended at all times in case any guest would like to have any assistance.Moreover, we will review this aspect to see how we can improve our guests' experience in the future. If there's anything else you'd like to share or if we can assist you further, please let us know. We hope to welcome you back soon.Best regards,Ibrahim SaeedDuty Manager

8/10 Good

Germana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good value for money
Stayed 1 night in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Germana,Thank you for your positive feedback! We're glad you found our location convenient and our services to be a good value for your money. We hope to have the pleasure of hosting you again in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to access all parts of the city
Stayed 1 night in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Lorraine,Thank you for your feedback! We're delighted to hear that you found our location excellent for accessing all parts of the city. We strive to provide convenience and accessibility for our guests, and we're glad you appreciated it. We look forward to welcoming you back for another great stay!Best regards,Ibrahim SaeedDuty Manager

8/10 Good

siobhan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Liked the location. Staff were friendly. Facilities were clean. Aesthetic of the room wasn’t great with pipes and concrete overhead already low ceiling and the bed was hard and uncomfortable. Good for the price
Stayed 2 nights in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Siobhan,Thank you for your feedback! We're glad to hear that you liked our location, found our staff friendly, and appreciated our clean facilities. We apologize for any discomfort caused by the room aesthetics and the bed. Your comments are valuable to us, and we will review them to see how we can improve. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Best regards,Ibrahim SaeedDuty Manager

8/10 Good

VICKI

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great Location. Quirky decor
Stayed 1 night in Mar 2024
Response from Ibrahim on 13 May 2024
Dear Vicki,Thank you for your feedback! We’re thrilled that you enjoyed our great location and appreciated the decor. We strive to create a memorable experience for our guests, and we look forward to welcoming you back for another visit.Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Emil, Tullamarine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to the city. Short walk to Museum station and the Australian Museum which is the main reason we stayed there. The room was modern, clean and very comfortable and the staff were friendly and helpful. Will definitely be returning soon!
Stayed 2 nights in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Emil,Thank you so much for your kind words! We're delighted that you enjoyed our convenient location, modern and comfortable rooms, and friendly staff. It’s great to hear that our proximity to Museum station and the Australian Museum met your needs perfectly. We can’t wait to welcome you back on your next trip!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Julyssa

Liked: Cleanliness, staff & service, property conditions & facilities
As a solo female traveller, I would say that this was a convenience and great place to stay. I took a train from the airport to the hotel. It was close to Museum train station (5min walk) and overall, I felt very safe walking around, especially at night. It is easy to get to the tourist attractions via train, bus or Uber. I just took the train everywhere as it was more convenient and affordable. The breakfast was basic, but good. I have no complaints. My room was a decent size and very clean. I was also able to check in early, which was a bonus as I had been travelling for over 16 hours. The construction had stopped so I had no issue with the elevator/lift. I would say that you can hear people talking in the halls or the doors closing in the morning, but it didn’t bother me. I really liked that a hairdryer and straightener was provided. No amenities so if that’s your thing, this isn’t the hotel for you. I didn’t rent a car, but the car park is 5-7min walk away. Probably better to pay at the lot itself than the hotel as I heard it was cheaper. I would say that the population of the hotel was older so if you’re looking for a place to meet people under 35 years old, this may not be the spot for you. Overall, I am very happy with my stay and would stay here again.
Stayed 4 nights in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Julyssa,Thank you for sharing your experience with us in such detail! We're thrilled that you found our hotel convenient and safe for solo female travelers. It's great to hear that our proximity to public transportation and tourist attractions met your needs perfectly. We're glad you enjoyed our breakfast, room cleanliness, and the convenience of early check-in. Your feedback about the noise level and the demographic of our guests is noted and appreciated. We look forward to welcoming you back on your next visit!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Right near the park Friendly staff and neat rooms
Stayed 1 night in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Megan,Thank you for your kind words! We're delighted that you enjoyed our great location near the park and found our staff friendly. It's great to hear that you also liked our neat rooms. We hope to welcome you back for another enjoyable stay in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A,small bouquet horel well managed
Stayed 2 nights in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Brian,Thank you for your kind words! We're glad to hear that you had a positive experience and found our hotel well-managed. We hope to have the pleasure of welcoming you back for another great stay soon!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Polly, Spokane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, attractive, and comfortable hotel, with friendly staff and good food.
Stayed 3 nights in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Polly,Thank you for your kind words! We’re delighted that you enjoyed your stay and found our hotel clean, attractive, and comfortable. It’s wonderful to hear that our staff and food met your expectations. We look forward to welcoming you back for another enjoyable experience!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Verity

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very well priced
Stayed 1 night in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Verity,Thank you for your positive feedback! We're delighted that you found our hotel to be very nice and well-priced. Providing a great experience at a reasonable cost is important to us, and we're glad you enjoyed your stay. We look forward to welcoming you back in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Silvia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, rooms very clean. Everything you needed in the room including hair straightener. Near Museum Station. We got an uber to get into the Rocks. Affordable ride.
Stayed 1 night in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Silvia,Thank you for your positive feedback! We're thrilled that you enjoyed our friendly staff, clean rooms, and convenient amenities like the hair straightener. It’s great to hear that our location near Museum Station worked well for your travels. We’re glad you found the Uber ride to The Rocks affordable and convenient from our hotel. We look forward to welcoming you back for another enjoyable stay!Best regards,Ibrahim SaeedDuty Manager

8/10 Good

James

Travelled with family
Liked: Amenities
Good.
Stayed 2 nights in Apr 2024
Response from Ibrahim on 13 May 2024
Dear James,Thank you for your feedback and positive rating! We're glad to hear that you had a good experience during your stay. If there’s anything specific we can improve on to earn that extra star next time, please let us know. We look forward to welcoming you back for an even better experience in the future!Best regards,Ibrahim SaeedDuty Manager

8/10 Good

Margaret

Travelled with partner
Location was good
Stayed 1 night in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Margaret,Thank you for your feedback! We’re glad to hear that you found our location to be good. We hope you had a pleasant stay overall and look forward to welcoming you back in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Renovated room suited our needs very happy with our stay
Stayed 1 night in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Lynette,Thank you for your feedback! We’re thrilled to hear that you had a pleasant stay and that our friendly and helpful staff, as well as our renovated rooms, met your needs. We look forward to welcoming you back for another happy stay in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean room, fully stocked bathroom. Premium experience👍
Stayed 3 nights in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Cameron,Thank you for your fantastic feedback! We're thrilled that you enjoyed our good breakfast, clean and well-stocked rooms, and overall premium experience. Your satisfaction is our priority, and we look forward to providing another excellent stay during your next visit!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Audrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Tai welcome us and was very patient in giving us the information we needed. Breakfast was great and so was tge staff. Service with a smile and very attentive.location was great
Stayed 2 nights in Apr 2024
Response from Ibrahim on 16 May 2024
Dear Audrey,Thank you for your glowing review! We're delighted to hear that you experienced excellent service during your stay, especially from Thai, who provided you with the information you needed with patience and warmth.It's wonderful to know that you enjoyed our great breakfast and that our staff made you feel welcome with their attentive service and smiles.We're pleased that our location was convenient for you as well.We look forward to welcoming you back for another excellent stay in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Tracey, Bothell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location so close to Hyde Park. The hotel has nice amenities like a delicious hot breakfast, water bottle refill station, and comfortable rooms.
Stayed 2 nights in Mar 2024
Response from Ibrahim on 16 May 2024
Dear Tracey,Thank you for your lovely feedback! We're delighted to hear that you loved our location near Hyde Park and that you enjoyed our amenities, including the delicious hot breakfast, water bottle refill station, and comfortable rooms.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Kat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly, great location and value
Stayed 2 nights in Apr 2024
Response from Ibrahim on 16 May 2024
Dear Kat,Thank you for your wonderful review! We're delighted to hear that you found our hotel clean and our staff friendly. It's also great to know that you enjoyed our great location and found good value in your stay.We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was gourmet. Clean facility and amazing food. We will be back.
Stayed 2 nights in Apr 2024
Response from Ibrahim on 17 May 2024
Dear Neil,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our gourmet breakfast and found our facility clean. It's great to know that you also appreciated the quality of our food.We can't wait to welcome you back for another amazing stay!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big thank you to the entire staff. The week long stay was so enjoyable. The desk staff was so helpful and the breakfast team was top notch!
Stayed 6 nights in Mar 2024
Response from Ibrahim on 17 May 2024
Dear John,Thank you for your kind words! We're delighted to hear that you had such an enjoyable week-long stay with us. It's wonderful to know that our desk staff was helpful and that you found our breakfast team to be top-notch.We'll be sure to pass along your appreciation to the entire staff. We look forward to welcoming you back for another great stay in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Ramir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely helpful and friendly. Rooms are very clean.
Stayed 3 nights in Mar 2024
Response from Ibrahim on 17 May 2024
Dear Ramir,Thank you for your positive feedback! We're thrilled to hear that you found our staff extremely helpful and friendly, and that you were pleased with the cleanliness of our rooms.We hope to have the pleasure of welcoming you back for another great stay in the future!Best regards,Ibrahim SaeedDuty Manager

2/10 Terrible

brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so soft I had to sleep on the floor!! Replace the mattress please ! The concierge let me try another mattress in another room and the mattress was just as bad!!
Stayed 1 night in Apr 2024
Response from Ibrahim on 17 May 2024
Dear Brian,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the softness of the mattress during your stay. Your comfort is of utmost importance to us, and we will address this issue promptly.We appreciate your feedback and thank you for giving us the opportunity to improve.We hope to have the chance to welcome you again for a better experience.Best regards,Ibrahim SaeedDuty Manager

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was conveniently close to the metro station which made our trip to the cruise port a snap.
Stayed 2 nights in Mar 2024
Response from Ibrahim on 17 May 2024
Dear leslie,Thank you for your positive feedback! We're glad to hear that our hotel's location close to the metro station made your trip to the cruise port easy and convenient.We hope you had a fantastic cruise and we look forward to welcoming you back on your next visit to the area!Best regards,Ibrahim SaeedDuty manager

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ibrahim on 13 May 2024
Dear Denise,Thank you so much for your perfect rating! We’re thrilled that you had such a wonderful experience during your stay. We can’t wait to welcome you back for another exceptional visit!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Olivia, Lake Zurich Il

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great stay , Walkable and comfortable beds and great breakfast.
Stayed 3 nights in Mar 2024
Response from Ibrahim on 17 May 2024
Dear Olivia,Thank you for your positive feedback! We're thrilled to hear that you had a great stay with us and that you found our location walkable, beds comfortable, and breakfast great.We hope to have the pleasure of welcoming you back for another comfortable stay in the future!Best regards,Ibrahim SaeedDuty Manager

8/10 Good

jurgen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is close to train station.walk from central also( only my knees worn out so was more difficult than I thought. Staff very friendly, good breakfast, bed was comfortable. Only room bit small length wise. Was very easy also to check-in and check out online.
Stayed 1 night in Mar 2024
Response from Ibrahim on 17 May 2024
Dear jurgen,Thank you for your feedback! We're glad to hear that you found our hotel conveniently located near the train station, despite the challenge with the walk from Central. We appreciate your kind words about our friendly staff, good breakfast, and comfortable beds.We apologize if the room size did not fully meet your expectations, but we're pleased to know that the online check-in and check-out process was easy for you.We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future!Best regards,Ibrahim SaeedDuty Manager

10/10 Excellent

Margaret

Travelled with group
Liked: Amenities
Clean pleasant room & bathroom. Comfortable chair with footstool. Excellent service by all staff. Breakfast included was a bonus.
Stayed 1 night in Mar 2024
Response from Ibrahim on 17 May 2024
Dear Margaret,Thank you for your kind words! We're thrilled to hear that you had a pleasant stay with us and that you found your room and bathroom clean and pleasant. It's great to know that you enjoyed the comfortable chair with footstool and that you received excellent service from all of our staff members.We're pleased that you appreciated the bonus of having breakfast included during your stay.We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future!Best regards,Ibrahim SaeedDuty Manager

8/10 Good

Evan

Stayed 3 nights in Mar 2024
Response from Ibrahim on 13 May 2024
Dear Evan,Thank you for your feedback and positive rating! We're glad to hear that you had a good experience during your stay. If there’s anything specific we can improve on to earn that extra star next time, please let us know. We look forward to welcoming you back for an even better experience in the future!Best regards,Ibrahim SaeedDuty Manager