We stay here every time we visit Sukhothai. The service has always been great. This visit was during the pandemic. Service was limited. Breakfast was included in the booking but instead of buffet service, food had to be ordered in advance. It was tasty.
The two things that were short for this trip were 1) towels were smelly. 2) staff wasn’t reachable during the night time. However, we understood that it was right after the relaxing of the public heath measure restrictions, hotel probably was understaff. We reached out to the hotel directly to voice our feedback. We would still give a 5/5 for the overall experience. We will be back again.