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"Staff "

"The hotel is unkept and not maintained. Room smelled of mildew, remote was sticky and appeared to have been chewed on by a dog. Shower had little water pressure and vanity light flickered. The breakfast was all empty calories, pop tarts and stale mini donuts, with no hot food or proteins. Walls were thin, could hear rooms next door conversation, coughing, and TV."

"Was disappointed the pool was not open but appreciated the phone call a few days beforehand letting me know. The front desk staff was so kind and helpful. "

"Pool is being renovated, which they don’t advertise until you check in. Breakfast was terrible. I couldn’t get one bite of the omelette down, even doused in hot sauce/spices. Roooms are outdated and probably have not been renovated since its original build. Television is from the same mid 2000’s era."

"The hotel is in need of updating and a good deep clean. The carpeting was dirty – I understand that it is the end of the winter season, but it was still pretty dirty. The rooms were fairly clean. The bed was very comfortable and the bedding clean. The lighting in the bathroom was very dim and not suitable for putting on make-up. There was a definite odor (smelled like garbage) as you exited the back elevator on the second floor which seemed like they attempted to cover with air freshener. (I...

"Worse customer service "

"We really enjoyed our stay at this Best Western. Hot breakfast with protein everyday. Every staff member from desk to housekeeper were the friendliest we have ever encountered at a motel! Comfortable bed in rooms with mood lighting. I can’t say enough good about our stay. The entrance drive into the motel is a little tricky to find on busy highway but we’ll worth the effort."

"Everything and everyone is always excellent and professional thanks again "

"Room was clean , breakfast area is small not a lot of options "

"I did not bring mine but did see others with their dogs. Room was nice and cozy. "

"The breakfast menu was simple."

"Nice staff because their in the lovely town od Dekalb which is filled with the most pleasant folks ever! Also breakfast with the sausage gravy amazing and had a great comfortable stay!"