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Reviews of Stettler Hotel

2.5 out of 5
Stettler Hotel
5001 50th St, Stettler, AB

Reviews

6.6
Rating 10 - Excellent. 5 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 4 out of 23 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Bruce L.

Disliked: Cleanliness, staff & service, property conditions & facilities
It is an old hotel which needs further renovation to be considered a usable property. The bath tub was cracked.
Stayed 1 night in Sep 2023
Response from Kimberly on 24 Sep 2023
Hello Bruce,Thanks for staying at Stettler Hotel.and , thanks for your assumed concern of ' cracked bath tub'. there has been no plumbing issue for repair man to be alarmed, nor unusual water bills.However , thanks for you advice and we will monitor the room.

6/10 Okay

Monica

Stayed 2 nights in Jul 2022
Response from Kimberly on 20 Jul 2022
Thanks for your staying at Stettler Hotel.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and renovated room. Great price. Very kind owner. Only issue is having to go in the bar to get the key; but separate entrance to the hotel portion.
Stayed 1 night in Jul 2022
Response from Kimberly on 20 Jul 2022
Thanks for your staying at Stettler Hotel!

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim was so nice and helpful. She is such a hard working lady. we really enjoyed our stay!
Stayed 2 nights in Jun 2022
Response from Kimberly on 20 Jul 2022
Shawna, I am very glad to hear your staying at Stettler Hotel was enjoyable!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner very friendly and personable and accommodating!
Stayed 4 nights in Mar 2022

10/10 Excellent

Sang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2022
Response from Kimberly on 26 Jan 2022
Thanks for staying at Stettler Hotel

6/10 Okay

Jean Pierre

It was a good stay
Stayed 1 night in Oct 2021
Response from Kimberly on 13 Oct 2021
Thanks for your staying

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable place to stay
An economical place to stay that is convenient to all the amenities that Stettler has to offer. The service is great and the room was very clean and comfortable.
Stayed 2 nights in Sep 2021
Response from Kimberly on 15 Sep 2021
Thanks for your staying at Stettler Hotel for High School Reunion.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the history of the towns I visit. The stettler hotel was a cornerstone of the community and has gone through a number of transformations over the years. The rooms have been fully modernized and are very clean. Kimberly even gave my family a little private classical piano concert on her grand piano!! Thanks for that awsome experience Best wishes Rob from Saskatoon Sk.
Stayed 2 nights in Jul 2021
Response from Kimberly on 28 Jul 2021
Thanks for your staying at Stettler Hotel!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Small town country type setting
Stayed 1 night in Jul 2021
Response from Kimberly on 15 Sep 2021
Thanks for your staying at Stettler Hotel.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like. Hotel is very old and run down. Supposedly they are renovating but you cannot tell. No ac in the room which we had expected ...in the heat wave there was only a tiny window and old fan had to kerp the fan going or listen to the bar noise. The whole place smelled like frying old , except for the first room we were shown which smelled of sewage. We do t mind staying at older hotels if they are maintained at there is some thought given to maling it vintage and intetesting. There was a ball tournament on in town which is the only reason we booked here. I honestly would sleep in my car rather than book here again
Stayed 1 night in Jul 2021
Response from Kimberly on 28 Jul 2021
Can you please send me a copy of payment for staying at Stettler Hotel?

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was exactly as we expected. Obviously an older hotel but the room was clean and comfortable. Kimberly was very helpful and took the time to make sure we were happy with the room.
Stayed 1 night in Jul 2021
Response from Kimberly on 28 Jul 2021
I am glad you were very comfortable staying here. Thanks!

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
My stay here was satisfactory and I'd stay here again. Kitchenette and room was very clean and in good condition.
Stayed 4 nights in Nov 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly serviceable and Kimberley (owner) was very accommodating and friendly.
Stayed 1 night in Jul 2019
Response from Kimberly on 29 Jul 2019
Thanks David, Hope you drove safely back home and very appreciate for your generous comment for this hotel. Thank you again!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown. However, the hotel reception is in a dark smelly dirty bar. Extremely impolite staff.
Stayed 1 night in Jul 2019
Response from kimberly on 15 Jul 2019
In response : our hotel is an older building which is being currently renovated and up kept. We're sorry it was not up to your expectation of a 5 star hotel. We offer affordable clean new living quarters and our bar is more than adequate. We have a lot of satisfied regular customers.

4/10 Poor

Charles

Disliked: Property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

northpole

Travelled with family
Liked: Cleanliness, staff & service
The entrance is hard to find. You have to go to pub then get the entrance key first. The washroom is locked and not able to open from both sides. After maintenance worker removed the door frame then finally let my boy out. The room tube heater is not warm enough; fridge made big noise and waked me up…
Stayed 1 night in Feb 2019

8/10 Good

Joy Fatima

Liked: Staff & service
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Sadly...
I'm sorry, I was hoping to be able to give a better review :-( but since you asked... I had specifically inquired as to if we would be bothered by the noise coming from the Bar...if so, we would simply go elsewhere. I was guaranteed that we would not hear anything because there is concrete between the floors. Unfortunately this is not the case...there may be concrete, but there is also plenty of noise that carries up to the rooms. We were unable to sleep until the music quit and the patrons had left. If you are staying in the suite, be sure not to close the bathroom door because you will be locked in. My hubby had to shove a knife under the door so that I could somehow jimmy the lock...it took a long time to get out. Thank-fully I was in there with my granddaughter because she would not have been able to get out by herself. And lastly the beds were not very good quality at all...they may have been new 2 years ago but they are very uncomfortable...reminded me of the beds you get in a camper or trailer. That along with the noisy fridge, lack of kitchen linens, etc.... we will not be booking there again.
Stayed 1 night in Dec 2018

2/10 Terrible

Jen08, Edmonton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t stay walked in then walked out smelled of sewer, filthy.
Stayed 1 night in Oct 2018
Response from Kimberly on 25 Oct 2018
I am very sorry that happened when you walked in. This is an old Hotel, historical building and we are still renovating some rooms time to time. Yes, that moment due to some plumbing issue the air had sewer smell which usually cleared up shortly. My apology that I forgot to open the hall way door for a minute. Air was not pleasant for a moment but I promise you rooms are not filthy ,newly renovated rooms with new queen size beds, clean and worth for what you pay. Also I could have placed you to different floor, I was very sorry that you had left. If you happen to be in town please check it out again, give us another opportunity to serve you better. Thanks!

6/10 Okay

H, Lacombe

Liked: Cleanliness
We were in a pinch and needed somewhere to stay.
The room was OK. You had to turn sideways to get into the bathroom...but it was clean! The bed was old and squeaked, no pillow cases...but again, clean. We didn't use the kitchen, seemed to be in working order. They had 2 fans in the room as there was no A/C. It was HOT. But in a pinch, for 8 hours, it was all that we needed.
Stayed 1 night in Jul 2018
Response from Orchid on 26 Jul 2018
Thanks for your comments. I will let staff know to double check beddings. All the beds are brand new we have purchased them two years ago ,due to bad economy not too many clients have used beds since then. All are as good as brand new! Thanks for your staying here.

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a try!
Kimberly, the owner, was very warm and gracious when I telephoned her in advance with a question. When I arrived, she carried my bag since I have mobility issues. This hotel is in the old downtown section of Stettler, with the streets filled with little shops and eateries. You can always stay in a Ramada Inn, but at this hotel you experience a bit of the old and new, and I enjoyed it very much. Just to be aware, no AC or elevator (rooms on 2nd and 3rd floors). Fans are provided in the rooms but even with higher than norm temps, evenings in Alberta are comfortable by opening a window slightly. I would stay here again.
Stayed 1 night in Jun 2018
Response from Kimberly on 26 Jul 2018
thanks for your lovely comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2017