We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

Hey Gretchen,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Eugene - Springfield. The experience you highlighted isn't the level of service HomeTowne Studios stand for. You indicated there were no pillows on the bed and the place was unclean. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof apologize for such poor experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,RecordoRed Roof Management Rediresponse Specialist

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

Thank you for taking a moment to leave a review, Audrey. The staff and I at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD were disappointed to see your 2/5 score following your stay. You indicated that your room type being unavailable upon checking-in and the issue regarding your charges dampened your experience. As it relates to your charges, please feel free to reach out to your original booking source for further information. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Dear Karen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I was happy to read you liked our very helpful and friendly staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services by providing exceptional services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Laurie,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HAMMOND. I am happy to hear that you felt safe at our hotel because of our 24hr security on site and was pleased with our nice front desk personnel. However, you indicated that the mattress had stains and the lack of cleanliness as it relates to the top blanket hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SamanthaRed Roof ManagementRediResponse Specialist

Dear Ileena, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the room which smelled of cigarettes, the lack of cleanliness of the bedsheets and the other concerns you mentioned. Your feedback is valuable, and we take it seriously. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Michael,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. We apologize for any inconvenience you experienced by the lack of cleanliness of the room, the bed that was unmade and the other concern you described. Your feedback is valuable, and we take it seriously and we appreciate your understanding.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Hello Natalie,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Miguel. The staff and I at the HomeTowne Studios by Red Roof Eugene - Springfield appreciate your 4/5 score following your stay. I am thrilled that you found our hotel to be a good. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Tina, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios By Red Roof Eugene - Springfield. It's good to read that you found the front desk staff to be helpful. However, I sincerely apologize for the lack of housekeeping services and the noise disturbances you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hi Glen,Thank you for taking the time to write a review of your stay at the HomeTowne Studios By Red Roof Eugene - Springfield. Please accept our most sincere apologies for the concern you described regarding the smell the room had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Zak,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios By Red Roof Eugene - Springfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,RedRoof Management

Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Eugene - Springfield, Thushara. I am sorry that your experience did not meet your expectations. You stated that the faulty heater and toilet, along with the chirping fire alarm hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

Hello Timothy,Thank you for being a guest here at our HomeTowne Studios Eugene - Springfield. We are happy to have been able to provide you with a clean room that you felt was well maintained. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Hello Qun,Thank you for taking the time to complete our guest survey. Myself and the staff at the Hometowne Studios Eugene Springfield are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you, with the rooms missing linens and no kitchenware. Please know that kitchenware is not an added amenity, however it can be purchased at our front desk for a fee. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.We wish you the best in your future travels.Sincerely,Red Roof Management

Dear Robert,Thank you for your review following your stay at HomeTowne Studios by Red Roof Eugene - Springfield. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of phone in the room and the lack of toilet paper hindered your stay, which was saddening to read. In regard to the refund request, please contact your booking source to be best assisted. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management

Dear Brian, Thank you for sharing your experience at the HomeTowne Studios By Red Roof Eugene - Springfield. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the lack of toiletries which prompted your 1/5 score. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Hello Ellen,Thank you for taking a moment to complete our survey at the HomeTowne Studios By Red Roof Eugene - Springfield. I was disheartened to see your stay resulted in a 2/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Emory,I sincerely apologize that your stay at our HomeTowne Studios Eugene - Springfield didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Dear Valued Guest, We are sorry to hear your recent experience at the HomeTowne Studios By Red Roof Eugene - Springfield did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, Carla Red Roof Management RediResponse Specialist

Hello Kenneth, Thank you for taking a moment to complete our survey. At the HomeTowne Studios By Red Roof Eugene - Springfield we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello John, The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Michael,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Eugene - Springfield. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Michelle,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Cherie,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Eugene - Springfield. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. Issues you've described with a lengthy check in time, uncleaned floors, no toiletries and a broken stove, among other issues are unsettling to hear. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Hello Denise,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Eugene - Springfield. Please accept our sincerest apologies for the less than ideal encounter you had with your reservation. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for the almost perfect rating, Andrew, we at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD are happy to read you were pleased with our nice and friendly staff, your clean and comfortable room and spacious shower. I was thrilled to read you were able to experience our primary goal. Your feedback is of tremendous importance to us as we focus on continuous improvement. Thank you for the kind remarks.Sincerely,Red Roof Management

Thank you, Phil, for sharing your feedback with us regarding your recent stay at the HomeTowne Studios Eugene - Springfield. We apologize for the inconvenience with the pipe under sink, the remote and the ceiling in the bathroom. Your comments will be forwarded to the appropriate department for further review. We understand that your overall experience at Red Roof fell far below your expectations, and we are committed to making improvements to to enhance the overall experience for everyone. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Jody,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Eugene - Springfield. It's saddening to hear that you encountered such poor housekeeping conditions and a mess on the outside. Please know that this isn't a level of service that Red Roof stands for and will take your comments into consideration so that we may provide a much better service. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

Dear Ed,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. It’s great to hear that you found our staff to be very hospitable in addition to the property being conveniently located and having great amenities. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as insufficient grounds maintenance.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Roderick,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness, unpleasant odor and issues with amenities among other concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Thank you, Alessandro, for telling us about your stay at the HomeTowne Studios by Red Roof Eugene - Springfield. The situation you described regarding the strong smell you encountered in the room, the hair you found in the bathtub and all the other concerns you mentioned. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Hi Tom,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the HomeTowne Studios By Red Roof Eugene - Springfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Pedro,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. At Red Roof we appreciate your business and your 2/5 score. However, as it relates to your comment of the cleanliness, this will be taken into consideration as we seek to improve the quality of services we offer. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Thank you, Jorge, for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and unpleasant smoky odors.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as noisy surrounds, unpleasant smoky odors and issues with the heater.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Thank you for taking a moment to rate your experience, Rashad. The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hi Patricia,Thank you sharing your experience and I am thrilled you found our staff great. On the other hand, I am disappointed to hear that the room smelled like urine. Let me humbly apologize for the impact your concerns had on your experience. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. Our team is committed to satisfying our guests, so we are very thankful for your feedback.HomeTowne Studios By Red Roof Eugene - Springfield wishes you all the best in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hi Raquel,Thank you for writing to us about your recent experience at our HomeTowne Studios By Red Roof Eugene - Springfield. We are utterly disappointed to learn that you encountered these distasteful situations during your visit. Please accept our humblest apologies as this is nowhere near the standards we strive to uphold. I'll bring this matter to the property's attention for further review.Red Roof asks that you give us another opportunity to make a better impression on your next visit to one of our locations. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to rate your experience, Nicholas. The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to rate your experience, Alex. The staff at the HomeTowne Studios By Red Roof Eugene - Springfield and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Michele,Thank you for taking the time to write a review of your stay. I am sorry to hear that the room wasn't ready upon arrival and there was no soap or basic toiletries. In the future, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you for choosing HomeTowne Studios By Red Roof Eugene - Springfield. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Todd Van, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Lyndsay, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS EUGENE - SPRINGFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thanks for sharing your feedback with us, Jose. The team at our HomeTowne Studios By Red Roof Eugene - Springfield was saddened to see that we failed to provide you with a satisfactory stay. You stated that the lack of toiletries in the room and the room not matching the photos, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist