"Flawlessly updated, centrally-located historic property ! Quiet with amazingly comfortable beds and a bountiful pantry for enjoyment by guests. Our entire stay was just perfect. We will be back!"
"We’ve been visiting Salem for over 20 years and this was the first time staying here. We loved it and would stay again! The service was excellent, the staff are friendly, the room was comfortable and perfect for the two of us. The Hawthorne Hotel is a must for travelers visiting Salem, Ma. "
"I've stayed at numerous locations around Salem over the years. This hotel is my new favorite. It is perfectly situated on Essex street. We stayed in a micro king which was was really cool. The bed was a little raised and surrounded by windows so we felt like we were in a tree house. We could sit in the windows and look over the city. The town hall was right behind us. The food at the rooftop bar was really good and the views were great. The hotel staff actually called me, the day before...
"The check-in / check-out process was very quick and easy through text messages or at the counter. The rooms were beautiful, clean, and had appropriate amenities.
Location was right in town, perfect for popping in and out as needed. Parking was provided. Breakfast was provided by scheduling a time the evening before through a link sent via text message.
Higher end of my per night price range, but would recommend!"
"Our experience with the Salem Waterfront Hotel & Suites and their Staff was Absolutely Fantastic! Gorgeous Hotel with amazing amenities!!! Our Room was First Class! Our Service was Top Notch! Highly recommend!!! "
"All of the staff was friendly, helpful and attentive, but special shout out to Joanne at reception and Susan in the restaurant :)
Clean, quiet, with a nice fitness center and the restaurant was very convenient for dinner and breakfast."
"The breakfast options were good... On Day 1 and 2 Natalia from the kitchen staff was very helpful. If there was a food item that was missing, I asked her and she brought out more. She was always cleaning up, making sure the breakfast food areas was clean, she was always wiping and making the breakfast area look clean. Im not sure of the other ladys name. But her and Natalia resolved the waffle maker issue in a quick time turnaround. The waffle batter dispenser was not working properly. They...
