Dear Jada, Thank you for taking the time to make your voice heard. Our staff will be delighted to hear such kind words about their service. We are proud of our wonderful team and are thrilled you appreciated them. However, we are very sorry if the other aspects of your trip failed to meet your expectations. Rest assured, we will be discussing your feedback with our housekeeping staff to ensure that we are always providing the cleanest and most comfortable stay possible for our guests. We hope you will give us another chance to provide you with the stay you were looking for sometime soon!

Dear Javier, We're very disappointed to hear that you did not enjoy your stay and we wish we had known you were not satisfied. We always appreciate it when guests notify us of any issues they encounter, as this allows us to make the proper amends. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

Our team members are our greatest strength, so we're happy to hear that their hospitality was a highlight of your stay. That being said, we're surprised to learn that you had this concern while on-site. Our facilities undergo extensive routine maintenance for unwanted guests, and we'll be informing our pest control specialist of your feedback to ensure any issue is quickly resolved. We ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar.

We're sorry that our property wasn't up to your expectations. We are working on these issues that you experienced. However, we have security and do not allow non-guests to hang out on the property. The pills that you noticed were actually mints, which we cleaned up and notified you on. Once again, we apologize and thank you for your input. Johnathan, Assistant Manager

Dear Kim, Thank you for your review. We are sorry to hear about your experience. Our housekeeping efforts are routine, and you may have accidentally left your "Do Not Disturb" sign on your door. Nonetheless, we will speak to our team. Furthermore, we will take care of any unwanted pests as well. Take care, and we would value a second chance to impress you.