I was assigned to an upper floor windowless room in the next block without elevator! I am 69 years old and had to dragged a big luggage myself without helper ! Room cleaning is once every 3 days and was confirmed by the staff that it is the hotel policy. Moreover, there is no small fridge in the room! For the same rate, other hotels at least provide basic amenities with a small fridge. The staff asked that this is to be brought up to their management. So, hotel.com please bring this to Snooze Hotel management.. Thanks .