Dear MEGUMI,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear Christopher Lumba,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear SENA,Thank you for taking the time to write this review.We hope that you had a pleasant experience during your recent stay with us. We will continue in our improvement efforts to provide excellent service and products.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear DONGSUNG,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. We hope that we will have a pleasure of welcoming you gain in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear BOONSIEW,Thank you for taking the time to write this review.I am glad to hear that you enjoyed your stay with us. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear william,Thank you for taking the time to write this review.I have noted your comment in regards to the penalty for the lost key card and ASR membership. Please kindly understand that the penalty for the lost key card is to control the keys for our guest's security and ASR membership benefits are provided when it is a direct booking or via our brand website. However, I will share your feedback with our team members and seek ways to improve our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear MITSUE,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear Thang,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. We will continue in our improvement efforts to provide an excellent service and quality standards.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear Sunny,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. We will continue in our improvment efforts to provide excellent service and products.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear Mark,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.저희 호텔에서 즐겁고 편안하 시간이 되셨기를 바라며, 고객님께서 말씀 주신 조식관련 부분은 담당 라운지 매니저와 상의하여 좀 더 나은 서비스를 제공할 수 있도록 방도를 모색하겠습니다.다시 한번, 특별한 관심과 애정으로 보내주신 고객님의 의견에 감사드리며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager

안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.저희 호텔에서 즐겁고 편안한 시간이 되셨기를 바라며, 더욱 훌륭한 서비스를 제공할 수 있도록 지속적으로 노력하겠습니다.앞으로도 계속 저희 호텔을 이용해주시기를 부탁드리며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager

Dear JIN-SUG,Thank you for taking the time to write this review.We wish that you had a pleasant and comfortable stay with us. At the same time, I have noted your comment in regards to the bathroom facilities. I will share your feedback with our team members and seek further improvement for our future plans.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.우선, 투숙하시는 동안 만족스러운 서비스를 제공해 드리지 못한 점 진심으로 사과드립니다. 고객님께서 말씀주신 조식관련 부분은 담당 라운지 매니저에게 전달하여 좀 더 나은 서비스를 제공할 수 있도록 방도를 모색하겠습니다.특별한 관심과 애정으로 보내주신 고객님의 의견에 감사드리며, 앞으로도 계속 저희 호텔을 이용해주시기를 부탁드립니다.늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager

Dear DOYOUNG,Thank you for taking the time to write this review.We are very sorry to hear about your disappointment with Somerset Palace Seoul and that we could not make your stay more comfortable.In regards to the baby cot request, I would like to seek your understanding that we set up the baby cot after the guest checks in since the room is assigned upon check-in. Also I will share your comment regarding the room facilities with the Engineering and the Housekeeping Managers to look into so that we can do the inspection more carefully.Once again, please accept our apologies and contact me directly for your future bookings. I will personally look after your stay. Yours sincerely,Joyce KimGuest Service Manager

안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.저희 호텔에 머무시는 동안 즐거운 시간이 되셨기를 바라며, 고객님께서 말씀주신 조식 서비스 관련 사항은 담당 라운지 매니저에게 전달하여 좀 더 나은 서비스를 제공할 수 있도록 노력하겠습니다.특별한 관심과 애정으로 보내주신 고객님의 의견에 감사드리며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager

안녕하세요, 고객님.서머셋팰리스서울을 찾아 주셔서 감사드립니다.우선, 저희 호텔에 머무시는 동안 만족스럽지 못한 서비스를 제공해 드린 점 진심으로 사과드립니다. 앞으로 더 나은 서비스를 제공할 수 있도록 지속적으로 노력하는 모습 보여드리겠습니다.늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager

Dear SACHA,Thank you for taking the time to write this review.I have noted your comment in regards to the housekeeping service and we would like to offer you our apologies for having failed to give you the service that all our residents expect.I will share your feedback with our team members and seek the improvement for our future plans.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely,Joyce KimGuest Service Manager

안녕하세요, 고객님.서머셋팰리스서울을 찾아 주시고, 시간을 내시어 후기도 작성하여 주셔서 감사드립니다.고객님께서 주신 의견을 소중히 생각하며, 팀원들과 공유하여 더욱 훌륭한 서비스를 제공할 수 있도록 노력하겠습니다.앞으로도 계속 저희 호텔을 이용해주시기를 부탁드리며, 늘 건강하고 행복하시기를 기원합니다.Joyce KimGuest Service Manager

Dear Michael,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear Sang,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear Nina,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear Lisa,Thank you for taking the time to write this review.We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to do better to ensure that our residents have a warm and pleasant experience.Once again, thank you for your valid patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear Resident,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, I have noted your feedback in regards to the bathroom. I will share your feedback with our team members and seek further improvement for our future plans.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear wonjoo,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, I appreciate your compliments of our staff members at Somerset Palace Seoul. Your compliments motivates us to continually provide and improve the level of service that our residents have come to expect.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincrerely,Joyce KimGuest Service Manager

Dear John,Thank you for taking the time to write this review.We are happy to have met your expectations in service and quality standards. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager