Dear Corrine, thank you for taking the time to share your experience staying at Sheraton Senggigi Beach Resort. We are pleased to know that you enjoyed staying with us. Your overall positive rating and kind comment about our resort are much appreciated. We hope we will have the pleasure of welcoming you back in the future. Please do contact us directly when you wish to return, so that we may personally look after your visit. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Jussi,Thank you very much for your review following your stay with us and please allow us to respond in English as Swedish is not in our language repertoire.First of all, we’re happy to read your remarks about our resort, knowing that our resort was able to make your stay more pleasant. From our great pool, magical breakfast and fantastic staff service, we couldn’t be more pleased to read each remark from your stay.We strive to provide the best experience for our guests, and we do listen to each of our guests’ comments. It’s correct that our bathrooms are old, but we have received positive feedbacks on our good maintenance to have the current condition. We understand that this is your opinion, so we regret if it didn’t meet your expectations.Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Lombok.Best regards,I Made Bintara SunetraRoom Division Manager

Dear Johannes, thank you for taking the time to share your experience staying at Sheraton Senggigi Beach Resort and please allow us to respond in English as Dutch is not in our language repertoire. We are pleased to know that you enjoyed our resort. Your overall positive rating and kind comment about our property are much appreciated. We hope we will have the pleasure of welcoming you back in the future. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Gabriela, thank you for taking the time out of your day to write such a thorough review about your recent stay at Sheraton Senggigi Beach Resort. We’re glad to know that you enjoyed staying with us, especially with the service from our staff that you're able to experience. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Angela, thank you for taking the time to share your experience staying at Sheraton Senggigi Beach Resort. We are pleased to know that you enjoyed your stay with us. We hope we will have the pleasure of welcoming you back in the future. Once again, many thanks. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Anne Lilli, thank you for taking the time out of your day to write such a thorough review about your recent stay with us and please allow us to respond in English as Danish is not in our language repertoire. While we wish you had a better experience with us, it’s feedback like this that we learn from and use to improve. We’ve done evaluation on the issues you mentioned here and shared your comments with our associates for improvement opportunities in the future. Once again, thank you for your valuable review. We hope to serve you whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Sandra, thank you for the review upon your stay at Sheraton Senggigi Beach Resort. We’re so glad after reading each of your comments about staying with us. Your overall positive feedback is certainly very much appreciated. Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Vernon, thank you for your remarkable review upon your stay at Sheraton Senggigi Beach Resort. We’re glad to know that you enjoyed staying with us. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Adam, thank you for staying with us and taking the time to share your review. Our top priority is our guests’ satisfaction, and we do our best to deliver great experiences. We regret to know that your experience didn’t meet your expectations and appreciate your valuable feedback as it helps us identify the areas we can improve. We’ll certainly use your feedback to make us better. Furthermore, we’re happy to know that you enjoyed our staff service as it’s one of the aspects we’re proud of. They’re certainly an asset to our service, and we’ll certainly pass your regards to them. Once again, thank you again for your valuable review. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Eric, thank you for the review upon your stay at Sheraton Senggigi Beach Resort, and please allow us to respond in English as French is not in our language repertoire. We’re so glad after reading each of your comments about staying with us. Your overall positive feedback is certainly very much appreciated. Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Adam, thank you for staying with us and taking the time to share your review. Our top priority is our guests’ satisfaction, and we do our best to deliver great experiences. We regret to know that your experience didn’t meet your expectations and appreciate your valuable feedback as it helps us identify the areas we can improve. We’ll certainly use your feedback to make us better. Furthermore, we’re happy to know that you enjoyed our staff service as it’s one of the aspects we’re proud of. They’re certainly an asset to our service, and we’ll certainly pass your regards to them. Once again, thank you again for your valuable review. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Valued Guest, thank you for the remarkable review upon your stay at Sheraton Senggigi Beach Resort. We regret to know that some aspects from your stay experience didn’t meet your expectations and appreciate your feedback. Please know that we'll certainly note and use this feedback to improve. Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi. Best regards, I Made Bintara Sunetra - Room Division Manager

Dear Jaewon,Thank you for taking the time out of your day to write such a thorough review about your recent stay with us, and please allow us to respond in English as Korean is not in our language repertoire.We’re glad to know that you enjoyed staying with us. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best regards,I Made Bintara Sunetra - Room Division Manager

Dear Ana-Maria,Thank you very much for your review following your stay at Sheraton Senggigi Beach Resort. We’re glad to know that you enjoyed staying with us. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best reagrds,I Made Bintara Sunetra - Room Division Manager

Dear Elizabeth,Thank you for the remarkable review upon your stay at Sheraton Senggigi Beach Resort.We’re in awe after reading your feedback, and it really made us smile wide that your experience at our resort was satisfying and pleasant. From our service, our culinary offering, to our helpful and friendly associates, especially those you mentioned, we couldn’t be more pleased to read each of your remarks from your previous stay. We take a great pride of these aspects, and we’re glad that you’re able to enjoy.Once again, thank you for your valuable review. We hope to serve you again whenever your travels bring you back to Senggigi.Best regards,I Made Bintara Sunetra - Room Division Manager

Dear Frederik,Thank you for staying with us and taking the time to share your thorough review.We always strive to provide the best experience for our guests, and have received a majority of positive feedback on staff service, so we regret to know that we missed the mark there. We’ve done evaluation on this and shared your feedback with our Front Office associates for improvement opportunities in our service standards.We always feel honored to have elite members staying with us, including you, so upgrading your room to our available suite was done as our token of gratitude. However, we apologize if the suite appointed for you didn’t meet your expectations due to the distance from our lobby and public facilities.Once again, thank you for your valuable review. We hope to serve you whenever your travels bring you back to Senggigi.Best regards,Francisca Thorogood - General Manager

Dear Rudy,Thank you for taking the time to share your review following your recent stay at Sheraton Senggigi Beach Resort. We’re glad to know that you enjoyed your stay with us. Your positive rating is very much appreciated.We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit.Sincerely,I Made Bintara Sunetra - Room Division Manager

Dear Giorgia,Thank you for taking the time to share your experience staying at Sheraton Senggigi Beach Resort, and please allow us to respond in English as Italian is not in our language repertoire.We’re glad to know that you enjoyed your experience at our resort. We look forward to welcoming you back for another memorable stay in Senggigi. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best regards,I Made Bintara Sunetra - Room Division Manager

Dear Gayl,Thank you for taking the time to share your experience at the Sheraton Senggigi Beach Resort.Despite your feedback about the bathrooms, we’re pleased to hear that you had a pleasant stay with us, especially with our facilities and services that you're able to enjoy. We're glad to know that you enjoyed our gardens, our attentive and helpful associates, as well as our culinary offering that you're able to enjoy.Again, many thanks for the kind feedback, and we look forward to welcoming you back to Senggigi.Sincerely,I Made Bintara Sunetra - Room Division Manager

Dear Barry,Thank you for making Sheraton Senggigi Beach Resort as part of your holidays for the past 22 years . Your valuable review about your stay here is very much appreciated.Despite your feedback about the renovation of our pool area and additional waiter service, we’re pleased to hear that you had a pleasant experience with us. We hope that Senggigi will attract you soon for another visit. Please do contact us directly when you wish to return, so that we may personally look after your visit.Best regards,I Made Bintara Sunetra - Room Division Manager

Dear Markus,On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort.I appreciate you taking the time to share your positive feedback on Expedia.We hope we will have the pleasure of welcoming you back in the future.Sincerely,I Made Bintara Sunetra - Room Division Manager

Dear Kell,Thank you for taking the time to share your experience at the Sheraton Senggigi Beach Resort.we’re delighted to know that you enjoyed staying with us, especially your comments about our friendly associates. We’re really happy to know that they're able to make your stay more pleasant.We're looking forward to your return as we believe that our lovely island has attracted you for another visit. Please do contact us directly when you wish to return, so that we may personally look after your visit.Sincerely,I Made Bintara Sunetra - Room Division Manager

Dear valued guest,Thank you for taking the time to rate your stay with us on Hotels.com.We appreciate your support of our beachfront resort, and hope we will have the pleasure of welcoming you back when you are next visiting Lombok.Best regards,I Made Bintara Sunetra - Room Division Manager

Dear Maurice, We recognize your time is valuable and appreciate the feedback you have provided. Upholding high standards of maintenance and upkeep of our premises is necessary to provide the highest level of satisfaction for our guests. On behalf of the entire team at the Sheraton Senggigi Beach Resort, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued customer, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, I Made Bintara Sunetra - Front Office Manager

Dear Malika, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra - Front Office Manager

Dear Bernard, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

Dear Anne, We recognize your time is valuable and appreciate the feedback you have provided. Upholding high standards of maintenance and upkeep of our premises is necessary to provide the highest level of satisfaction for our guests. On behalf of the entire team at the Sheraton Senggigi Beach Resort, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued customer, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, I Made Bintara Sunetra Front Office Manager

Dear Boy Hidayat, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra Front Office Manager

Dear Jeremy, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra Front Office Manager

Dear valued guest, We recognize your time is valuable and appreciate the feedback you have provided. Upholding high standards of maintenance and upkeep of our premises is necessary to provide the highest level of satisfaction for our guests. On behalf of the entire team at the Sheraton Senggigi Beach Resort, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. You also brought to my attention that we fell short of meeting your expectations while dining in our hotel's restaurant. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued customer, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, I Made Bintara Sunetra (Front Office Manager)

Dear Choonghyun, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra - Front Office Manager

Dear Kristina, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra - Front Office Manager

Dear valued guest, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra (Front Office Manager)

Dear Valued Guest, We recognize your time is valuable and appreciate the feedback you have provided. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued customer, we appreciate you taking the time to share your feedback.  We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, I MADE BINTARA SUNETRA

Dear Yu Yu, On behalf of the entire hotel team, I want to thank you for sharing about experience staying at Sheraton Senggigi Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, I Made Bintara Sunetra, Front Office Manager

Dear Guest, Thank you for choosing to stay at Sheraton Senggigi Beach Resort and providing your honest feedback on the Expedia review. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with appropriate hotel team to ensure the necessary guidelines are in place to prevent any other guest being similarly experience in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lombok. Sincerely,