"We booked this hotel specifically for the hot tub. We were very disappointed to learn the hotbtub was not functional upon our arrival. There was also blue painters tape holding together a piece of the balcony. The air conditioning in the room, although it worked great, was incredibly loud. The side of the hotel overlooking "landmarks" was very noisy with many trucks traveling on W Bay Street. The use of the room key to operate the elevator was a bit of an annoyance as well. The little interaction we had with staff was great and over all the room was clean aside from the complementary bobby pin left in the shower."