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Exitotell

3.0 star property

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Located close to Metro Boulevard Tatuape Shopping Center and Expo Center North, Exitotell provides free self-service breakfast and 10 coffee shops/cafes. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

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Policies

Check-in

Check-in start time: 6:00 AM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 2:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 12 January 2026 to 30 September 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 70 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 5 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: BRL 30 per room
  • Pet fee: BRL 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
A car is not required for transport to and from this property
Parking height restrictions apply

Frequently asked questions

Is Exitotell pet-friendly?

Yes, Exitotell allows cats and dogs (limit 2 total) with a maximum weight of up to 5 kg per pet. There's a fee of BRL 70 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Exitotell ?

Self-parking is free at this property.

What time is check-in at Exitotell ?

Check-in start time: 6:00 AM; check-in end time: anytime.

What time is check-out at Exitotell ?

Checkout is at 2:00 PM.

Does Exitotell provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 6:00 PM-2:00 AM on request. A fee of BRL 30 per room applies.

Where is Exitotell located?

Located in Guarulhos City Centre, this hotel is within 9 mi (15 km) of Metro Boulevard Tatuape Shopping Center, Shopping Center Norte and Expo Center North. Anhembi Convention Center and Aricanduva Shopping Center are also within 12 mi (20 km).

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Reviews

Reviews

7.8

Good

7.6

Cleanliness

6.6

Amenities

8.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 51 out of 115 reviews
Rating 8 - Good. 20 out of 115 reviews
Rating 6 - Okay. 25 out of 115 reviews
Rating 4 - Poor. 11 out of 115 reviews
Rating 2 - Terrible. 8 out of 115 reviews

Reviews

Verified

6/10 Okay

Pierce

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There are no shops or restaurants close to the property. The room smelled terribly of mildew and mold was present in the bathroom. The furnishings and decor were old but in good repair. We were given a bath towel at check in, but there were no hand towels available. No soap, shampoo, etc was offered and there was no place in the shower to set any if you brought them with you. The staff was very pleasant.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Tana

We needed a room for one night before an early flight. It was fine for that purpose. I wouldn’t stay here if you’re looking for a fancy beach resort. The hotel itself is dated and pool is small for the number of rooms they have. Elevators in the morning had long lines. Had to wait 10 minutes to get to the lobby during the busy time. But the free breakfast was wonderful with many options! Room was spacious and bed was comfortable and clean. Walkable to grocery stores, restaurants and the beach.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2025
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
It was exctly to spend some hours before the conection flight. The room was simple, but the beds and the shower were good for a break, before a longer flight. They provide free suttles to São Paulo International Airport
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Marie

Liked: Staff & service
Disliked: Amenities
Airport shuttle was difficult because of poor internet and the hotel wanted us to call. Should agree pick-up upfront
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Kleiber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

My stay at this hotel was a terrible experience. The bad smell was indescribable, and the bathroom was in such poor condition that it was impossible to take a shower. Without a doubt, it was one of the worst places I have ever spent a night.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Adilson Costa

Liked: Staff & service, amenities
A recepcionista muito simpática, a higiene perfeita e o Cafe da manhã muito satisfatório... Amamos nossa estadia.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

ELAINE

Disliked: Cleanliness, property conditions & facilities, room comfort
Garagem mal cheirosa, difícil de acessar. Quartos em péssima manutenção, camas desconfortáveis
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Simone

Liked: Staff & service
Disliked: Cleanliness, amenities
Nada das fotos que estão postadas, condiz com a realidade! Banheiro com batente enorme para vc pular, com mal cheiro dd xixi na area do banho, cafe da manhã péssimo! Cobertores com cheiro de mofo... lencois encardidos...
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

IEDA MARIA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
As lojas perto dependem de deslocamento de veículos
Stayed 1 night in Nov 2025
Verified

8/10 Good

Marleusa

Liked: Cleanliness, staff & service, amenities
Equipe atenciosa
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Andre

Liked: Staff & service
Custo benefício, atendeu as expectativas, recomendo.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
O prédio parece antigo mas o serviço é de qualidade. Simples e aconchegante. A vizinhança é bem tranquila, sem barulhos. Café da manhã é ótimo.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service
A equipe do hotel foi super simpática e solicita a nos ajudar.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

JAMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquila de

Gostei muito desde a recepcionista muito simpática e atenciosa, café da manhã excelente, e o quarto é a cama muito confortáveis
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quarto limpo e atendimento excelente
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo custo benefício, ótimo café da manhã e com o diferencial, traslado de ida e volta para o aeroporto de Guarulhos, gratuitamente. Funcionários educados e atenciosos é o diferencial do hotel. Super indico!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

everson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom!

Hotel muito bom, entrega o preço que cobra, boa localização, CAFE DA MANHA DELICIOSO!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tudo certo !

Ótimo atendimento, super prático . Solicitei o Transfers , em poucos estava no hotel . Bom café e tudo funcionou bem . Ótima alternativa próximo a Aero de Guarulhos.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

EMERSON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta atenção a detalhes

Na foto a cama parecia king, onde daria p eu e esposa dormirmos com nosso filho menor entre nós, porem era cama de casal pequena, tive q dormir no chão. E meus outros 2 filhos nas outras 2 de solteiro. Pedimos cobertores, q pareciam ter sido lavados e embalados á muito tempo, pois a embalagem estava poeirada , suja. Cozinha e atendentes super educados e atenciosos, sem exceção.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nunca mais!!!

O hotel é horrível! As camas desconfortáveis, pequenas e vencidas. Roupa de cama e cobertores daqueles que colocamos para cachorros dormir! A lâmpada do quarto não apagava. As tomada todas desmontadas. O Elevador quando acionado acorda todo hotel. A luz do corredor fica acessa a noite toda.
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Eleonora G C

Disliked: Property conditions & facilities, room comfort

Ruim

O hotel só serve para quem tem necessidades de deslocamentos rápidos entre conexões no aeroporto de Guarulhos, muito velho e precário
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

precisa de reforma

O atendimento foi incrivel a comodidade de translado super valeu , mais as comodidade e antigo e banheiro perigoso quase caimos e nos machucamos
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Joao

Disliked: Property conditions & facilities, room comfort
Quartos não tinha aquecedor para o frio de São Paulo! O chuveiro demorava para aquecer! O café da manhã era sortido e bom!
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Joana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Não gostei

instalações muito simples, sem conforto nenhum. lençois e toalhas velhos e gastos. Banheiro com odor insuportável. Todo o quarto cheirava mal. Parece um hotel de estrada. Só não fui embora porque era madrugada e só passei uma noite. No entanto, todo o pessoal que trabalha lá foi extremamente educado, gentil e solicito. O melhor de tudo foi o transporte (transfer). Atendimento excelente.
Stayed 1 night in Jul 2025