Bishop's Lodge, Auberge Collection

5.0 star property
Luxury resort with full-service spa and free valet parking

Choose dates to view prices

Photo gallery for Bishop's Lodge, Auberge Collection

Exterior
Property preview
Suite (Kiva) | Bathroom | Designer toiletries, hair dryer, bathrobes, slippers
Room (Bunkhouse) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Exterior
Bishop's Lodge Auberge Collection provides a peaceful getaway with thoughtful amenities including a poolside bar and art gallery. Guests can book rejuvenating treatments at Stream Dance Spa or see the landscape from a different perspective during guided horseback rides.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Breakfast available
  • Pet-friendly
  • Room service

Room options

Available filters for rooms
Showing 19 of 19 rooms

Junior Suite, 1 King Bed, Valley View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 54 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Double Beds (Chapel House, Two Queens)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 84 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

Suite, Multiple Beds (Lodge House)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 154 sq m
  • 2 bedrooms
  • Valley view
  • Sleeps 4
  • 2 King Beds

Suite, Multiple Beds (Casita)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 242 sq m
  • 3 bedrooms
  • Valley view
  • Sleeps 8
  • 2 Queen Beds and 2 King Beds

Room, 1 King Bed, Resort View

8.8 out of 10
Excellent
(10 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 37 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (Chapel House - King)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Valley View (King)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Private plunge pool
Air conditioning
Heating
Connecting rooms available
  • 82 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 2
  • 1 King Bed

Room (Chapel House)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 37 sq m
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Suite (Kiva)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Private plunge pool
Air conditioning
Heating
Connecting rooms available
  • 70 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Resort View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 37 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Roll-in Shower, Resort View (Mobility/Hearing Accessible)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 37 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Room (Bunkhouse)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 924 sq m
  • Valley view
  • Sleeps 24
  • 1 Single Bed and 1 King Bed

Room, 2 Double Beds (Grove View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Roll-in Shower, Resort View (Mobility/Hearing Accessible with Tub)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 38 sq m
  • Valley view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed (Grove View)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Multiple Beds (Casita)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room, 1 Queen Bed, Mobility Accessible (Bunkhouse)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sleeps 4
  • 1 Queen Bed

Room, 1 Queen Bed (Bunkhouse)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sleeps 4
  • 1 Queen Bed

Junior Suite (Bunkhouse)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Sleeps 2
  • 1 King Bed

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About the area

Map
1297 Bishops Lodge Rd, Santa Fe, NM, 87501

What's nearby

  • Santa Fe Plaza - 6 min drive - 6.3 km
  • Georgia O'Keefe Museum - 6 min drive - 6.3 km
  • Loretto Chapel - 7 min drive - 6.7 km
  • Santa Fe Opera - 8 min drive - 6.0 km
  • Canyon Road - 9 min drive - 8.2 km

Getting around

  • Santa Fe Depot - 14 min drive
  • Santa Fe, NM (SAF-Santa Fe Municipal) - 22 min drive

Restaurants

  • ‪Cottonwood Kitchen - ‬10 min drive
  • ‪Tesuque Village Market - ‬4 min drive
  • ‪Two Dogs - ‬4 min walk
  • ‪Tres Colores - ‬5 min drive
  • ‪Skyfire - ‬5 min walk

About this property

Bishop's Lodge, Auberge Collection

Luxury family-friendly resort near Santa Fe Plaza
A poolside bar, a terrace and an art gallery on-site are just a few of the amenities provided at Bishop's Lodge, Auberge Collection. Active travellers can enjoy mountain biking, horse riding and ecotours at this resort. Treat yourself to Ayurvedic treatments, a body scrub or a facial at Stream Dance Spa, the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a firepit.
Other perks include:
  • An outdoor pool along with cabanas, sunloungers and pool umbrellas
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), supervised childcare (surcharge) and a 24-hour front desk
  • A bike shuttle, tour/ticket information and a gift shop
Room features
All 98 individually furnished rooms offer comforts, such as fireplaces and premium bedding, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Highchairs, children's slippers and children's dinnerware
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with designer toiletries and baths or showers
  • 50-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 30 to 50 for adults and USD 20 to 50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Children's club
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot tub
  • Mountain biking
  • Outdoor pool
  • Shopping

Family friendly

  • Art supplies
  • Children's books
  • Children's club (surcharge)
  • Children's dinnerware
  • High chair
  • In-room babysitting
  • In-room cot
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (7,998 square foot of space)

Outdoors

  • Firepit
  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Portable hoist available
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Fireplace
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100 per accommodation, per night
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 61.60 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Parking
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 30 to 50 for adults and USD 20 to 50 for children
  • Pet fee: USD 100 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Bishop's Lodge Ranch
Bishop's Lodge Ranch Santa Fe
The Bishop's Lodge Ranch Resort Spa
Bishop's Lodge Auberge Resorts Collection Resort
Bishop's Lodge Auberge Resorts Collection Santa Fe
Bishop's Lodge Auberge Resorts Collection Resort Santa Fe

Frequently asked questions

Does Bishop's Lodge, Auberge Collection have a pool?

Yes, this property has an outdoor pool.

Is Bishop's Lodge, Auberge Collection pet-friendly?

Yes, Bishop's Lodge, Auberge Collection allows pets (limit 2 total). There's a fee of USD 100 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Bishop's Lodge, Auberge Collection?

Valet parking is free at this property.

What time is check-in at Bishop's Lodge, Auberge Collection?

Check-in start time: 4 PM; check-in end time: anytime.

What time is check-out at Bishop's Lodge, Auberge Collection?

Checkout is at 11:00 AM.

Where is Bishop's Lodge, Auberge Collection located?

This family-friendly Santa Fe resort is located near the airport, within 3 mi (5 km) of Shidoni Foundry and Glenn Green Galleries & Sculpture Garden. Santa Fe Botanical Garden and Recursos de Santa Fe are also within 6 miles (10 km).

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Reviews

Bishop's Lodge, Auberge Collection Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.2

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 68 out of 87 reviews
Rating 8 - Good. 9 out of 87 reviews
Rating 6 - Okay. 5 out of 87 reviews
Rating 4 - Poor. 5 out of 87 reviews
Rating 2 - Terrible. 0 out of 87 reviews

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is set on the mountain and has most incredible views, gardens, people, service, food and amenities. It's pricey but it was so worth it to me. My mission of total decompression was accomplished.
Stayed 2 nights in Sep 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great time here. This spot stands out for the level of activities on property that you can do (everything from archery to casting to riding horses and more). The turndown service was also really special with little gift like cookies or pillow spray left each night. There is a shuttle service on demand that can take you into town whenever, which is great too. The leaves changing during this time of year made it really magical. One thing to note for others - there isn’t a typical spa like you might expect from a resort like this. You can book a massage or facial but there are no spa amenities (no lockers/robes, plunge pool, steam room, etc.). The only hot tub is at the resort pool outside. The check in for your massage is at a kitchen island in an adobe house on property. Just wanted to let folks know. If you’re looking for a real multi-hour spa experience, it might be best to book that elsewhere.
Stayed 3 nights in Oct 2025

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Nitesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay for our family, made better by an excellent staff and amazing natural setting just outside of town.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The spa and yoga were wonderful, and the restaurant views, food and staff were all so welcoming and provided excellent service!
Stayed 3 nights in Mar 2024

10/10 Excellent

steve

Liked: Cleanliness, amenities, property conditions & facilities
So beautiful and loved the new additions. I was last there 50 years ago and it looks so updated now. Loved it.
Stayed 4 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility! Luxurious room & bath. Perfectly curated decor. Booked guided park tour, horseback riding & jeep tour through activity coordinator. All were excellent. Highly recommend the Lodge!
Stayed 3 nights in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bishops lodge is a great place to stay. They are very welcoming from the moment you arrive. The property seems newer and the facilities are very nice. I will make this my place when I am in Santa Fe.
Stayed 4 nights in Aug 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome helpful staff. Restaurants need better organization.
Stayed 2 nights in Aug 2023

10/10 Excellent

Elaine Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeously designed resort with mastered interiors. Service was impeccable and they greet you by name. They thoroughly go above and beyond to meet your expectations and
Stayed 2 nights in Apr 2022

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Disliked: Amenities
Resort has 5-star potential but is operating at a 3-star level. You can tell they are early in launching as an Auberge and still figuring things out. Was disappointed in how some situations were handled (i.e. spa prices still $360 for a massage but they are running the spa out of a repurposed villa with no changing rooms or facilities ; hot tub was broken for half of our stay and they didn't seem to care much ; we were checked into a room with someone else staying in it, then checked into a room that wasn't what we booked before waiting several hours for them to figure something out). Overall staff was very friendly but they missed on what you'd expect from a resort at that price and rating. We enjoyed our stay, but felt the value was missing for what we spent.
Stayed 4 nights in Aug 2022

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself is beautiful but the service is incredibly spotty. I felt like our comfort was a complete afterthought and the restaurant, cafe, and concierge seem to be completely understaffed. I feel like I definitely overpaid and the service absolutely does not match the high cost. 1) It was very hard and took very long to catch the shuttle to and from town. 2) The room cleaning was not great. Empty dishes were left around and it was not up to par at all. 3) Service at the restaurant is very slow. I was told they’re looking for a new chef and don’t have a general manager currently so hopefully this will change. 4) No one helped us with our bags when we first checked in. Just not worth it.
Stayed 3 nights in May 2024

10/10 Excellent

Lori

Liked: Staff & service, amenities, property conditions & facilities
The Best service we have received in any of our travels- fabulous!!!!
Stayed 2 nights in Oct 2025

8/10 Good

Elnaz

Liked: Cleanliness, staff & service, property conditions & facilities
The room and all of the were great but the options for things to do or dining were limited
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Close to downtown but everything you would want in a high end resort from stargazing to horseback riding to quality restaurant and pool with attentive and friendly staff
Stayed 4 nights in Jul 2025

8/10 Good

david

Liked: Cleanliness, amenities, property conditions & facilities
The check in slow ,nobody at the front door of the property in order to helpi with your belongs. I believe checking time should be sooner, not 4 pm, though I got the room 2 hrs before 4 pm Other side the check out was to early 11 am we have to call to make it one hour later The room service choices were poor The phone in the room didn’t work properly and they have to delivery the food on the bench because they didn’t bring a table for this type of service
Stayed 2 nights in Jun 2025

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the property, the food, and the staff. Just a great place to celebrate our anniversary. One piece of feedback - unfortunately, we were disappointed by the massage experience. Two things specifically: 1) the massage quality: the masseuses lacked the skill we'd expect from a luxury spa. The massages felt generic / not personalized to our bodies. 2) the facilities: the amenities were severely lacking compared to what we'd expect at an Auberge property (e.g. no steam room, sauna, plunge pools, etc). As a result, we were in and out of the spa very quickly and didn't feel like we had a great opportunity to fully relax. We truly value great service and know that not every experience can be perfect, but we did want to provide this feedback given we would've expected a better experience (particularly for the price we paid).
Stayed 3 nights in Jun 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will absolutely return to this quiet sanctuary. Impeccable service! The rooms are amazing! We enjoyed the trail ride with great horses. Concierge is second to none! They accommodate and help in any way. We loved the Mercedes car service as well. So much to love about this place!
Stayed 3 nights in Apr 2025

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the rooms luxurious
Stayed 3 nights in Jan 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property
Stayed 1 night in Oct 2024

10/10 Excellent

Leila

Liked: Cleanliness, amenities, property conditions & facilities
I love this property it’s the absolute best!!
Stayed 6 nights in Sep 2022

4/10 Poor

Matthew

Disliked: Staff & service, property conditions & facilities

Understaffed and underwelming.

I was excited to stay at the lodge because I was looking at renting the entire bunkhouse for my birthday weekend and meeting the staff to plan something fun. Checkin was a bad sign. We arrived before 4pm and we didn’t expect our room to be ready but I also wasn’t expecting to never be notified that my room was ready and have to make it a point to notify the checking status that it was now past 4pm and it was time to get us into our room. Overall our general experience was the property was under staffed and the staff that they do have is in training or not trained enough to feel confident in their roles. Staff seemed like everyone was training which seemed odd for peak season. F&B was horrible. I don’t balk at pricing but a $14 iced coffee was ridiculous. Room service closed at 9:55 pm Saturday night instead of 10pm….it literally is printed that it closes at 10pm. Again another staffing issue. For a hotel that is 4-5 years old, the staff was poor, and the condition of the room, patio was very tired. That said it was a two night stay. A longer stay would have been very unfortunate and I don’t feel comfortable or confident that if I rent all 12 rooms in the bunkhouse for three days that my guest not I will have an enjoyable time.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect stay

Fantastic stay!! We feel so welcomed! We want to thank Alex and Dennis especially for their help!! The ground is kept in perfect condition. We wish that our stay is longer. Will definitely come back again!!
Stayed 1 night in Aug 2024

10/10 Excellent

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Jun 2024