Hi Michelle,Thank you for your detailed review. We're glad to hear you appreciated our clean and updated rooms, as well as the variety of dining options nearby, including Asian and Mexican cuisine, and the convenience of having a Starbucks within walking distance. We're sorry to hear that the limited shuttle times and lack of late check-out due to housekeeping issues impacted your stay. We understand how important flexibility is, especially with travel plans, and we'll review our shuttle schedule and housekeeping operations to see how we can improve. Additionally, we acknowledge that our location on a busy street can lead to some traffic noise, and we're working on solutions to make your stay more peaceful. We appreciate your feedback and hope to offer you a smoother experience on your next visit. Thank you for staying with us!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Tim,Thank you for your review. We're pleased to hear that you found the bed comfortable and the overall quality of the rooms decent. However, we're sorry about the issue with the USB sockets. We understand how important it is to have reliable charging options, and it's disappointing to learn that many of the USB sockets were worn out. We'll address this with our maintenance team to ensure these sockets are fixed or replaced promptly. We appreciate you bringing this to our attention, and we'll work to improve the condition of our room amenities. If you choose to stay with us again, we hope to provide you with a more seamless experience.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Norma,Thank you for your wonderful review! We're delighted to hear that you had such a great experience during your 3-night stay with us. It's fantastic to know that you found our hotel beautiful, clean, and smelling fresh, and we're thrilled that you had a good night's sleep. Our housekeeping team works hard to maintain high standards, and we're glad to hear they made such a positive impact on your stay. Thank you for your high recommendation—it's one of the best compliments we can receive. We look forward to welcoming you back the next time you're in San Bruno!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi roslyn,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our beautiful and thoughtfully designed rooms, especially the ample charging options for your electronics and the quality lighting. It's great to know that these features contributed to a comfortable stay. We aim to provide the modern conveniences our guests need, and it's gratifying to know we hit the mark. If there's anything else we can do to make your stay even more enjoyable, please let us know. We look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi susana,Thank you for your feedback! We're pleased to hear that you found our hotel nice. If there's anything we can do to make your next stay even better, please let us know. We appreciate your visit and look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Patrick,Thank you for your positive feedback! We're delighted to hear that you found our rooms and property clean, enjoyed our shuttle service to the airport, and appreciated the coffee at our office lounge. It's great to know that these aspects of your stay met your expectations. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We appreciate you choosing our hotel and look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Karalee,Thank you for your feedback! We're glad to hear that you found your room comfortable and clean, and that you appreciated the value we offer. However, we're sorry that the limited parking and layout weren't ideal for you. We understand how important convenience is, and we'll consider your comments as we work to improve. If there's anything else we can do to enhance your future stays with us, please let us know. We appreciate you staying with us, and we hope to welcome you back soon.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi LeAnn,Thank you for sharing your feedback! We're thrilled that you enjoyed your stay and found our location convenient for flights out of SFO. It's great to hear that you appreciated our clean and quiet accommodations, along with the relaxing outdoor areas. If there's anything we can do to make your next stay even better, please let us know. We're here to ensure you have a pleasant experience every time you visit. We look forward to welcoming you back soon and wish you safe travels!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Shreya,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed your stay at our hotel, but we're deeply sorry to learn about the incident with the shuttle service. The safety and security of our guests and their belongings are of utmost importance to us, and it's unacceptable that the driver was careless and caused this loss. We've already contacted the shuttle company to address this issue and ensure such negligence doesn't happen again. If you haven't already, please reach out to our front desk with any additional information about the lost suitcase, and we'll do our best to assist you. We understand how stressful this must have been, and we apologize for any inconvenience it caused. If there's anything else we can do to make your next visit more enjoyable, please let us know. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide a better experience in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Xabier,Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our staff did not meet your expectations and that their service came across as unwelcoming. This is not the level of customer service we strive to provide, and we apologize for the negative impression you had at check-in and during your interactions with our team. We've taken note of your comments and will address them with our staff to ensure they understand the importance of providing friendly and helpful service to all our guests. We're also working on standardizing the quality of our rooms so that every guest has a comfortable stay, whether they're in a renovated room or not. If you'd like to discuss your experience further or have additional feedback, we'd appreciate hearing from you. Thank you for choosing our hotel, and we hope you'll give us another chance to offer you a better experience in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Yoni,Thank you for your feedback! We're glad to hear that our hotel provided a convenient and comfortable stay for your flight transfer needs. If you have any additional comments or suggestions, we'd love to hear from you. We look forward to welcoming you back for another smooth and pleasant stay in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Taylor,Thank you for sharing your feedback! We're delighted to hear that you enjoyed the spacious rooms and the newly updated look. It's great that the plantation shutters added a cozy touch to your stay. If you have any other comments or suggestions, we're always here to listen. We look forward to welcoming you back for another comfortable and cozy visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi there,Thank you for your positive review and recommendation! We're glad to hear that you found our hotel comfortable and enjoyed the beautiful restaurants nearby in the lovely town. We understand that the noise from being near a busy area can be a challenge. If you stay with us again, please let us know your preference for a quieter room, and we'll do our best to accommodate you. Your feedback is valuable, and we appreciate your patience. We're thrilled you enjoyed the overall price/quality ratio, and we look forward to welcoming you back soon! Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Robert,Thank you for your review! We're delighted to know that our hotel served as a perfect stopover before your early morning flight. It's great to hear that you found our location convenient for your travel needs. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back on your next trip, whether it's for an overnight stay or a longer visit. Safe travels!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Bettina,Thank you for your positive feedback! We're delighted to hear that you had a very comfortable stay and found our price point excellent. It's always rewarding to know when we've earned a guest's repeat business. We're looking forward to welcoming you back on your next visit.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Leslie,Thank you for sharing your feedback. We're delighted to hear that cleanliness, our basic amenities, and the friendly staff met your expectations, as these are among our top priorities. It's also great that you found our shuttle service to and from the airport convenient. However, we apologize for the faucet issue you encountered during your stay. We understand how disruptive it can be to lose water access, especially when you're getting ready in the morning. Our maintenance team is investigating this problem to ensure it doesn't happen again. We appreciate your understanding and patience while we work to resolve it. Thank you for bringing this to our attention, and we hope it didn't cause too much inconvenience during your stay. If you plan to visit us again, please let us know, and we'll ensure your room is thoroughly checked and ready for your arrival. We look forward to welcoming you back soon, Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found our room not just clean, but clean enough that you could actually smell it. We take cleanliness very seriously, and it's great to know that our efforts made such a positive impression. If there's anything we can do to make your stay even more enjoyable, please let us know. We look forward to welcoming you back soon and providing you with another fresh and pleasant experience. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Robin,Thank you for your kind words! We're delighted to hear that our front desk clerk was helpful and friendly. It's always our goal to provide excellent service to our guests, and we're glad to know that your interaction was a positive one. If there's anything else we can do to make your stay even more enjoyable, we're here to help. We appreciate your feedback, and we look forward to welcoming you back soon.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Jorge,I'm sorry to hear about your disappointing experience with us. I understand how frustrating it must have been to get no sleep due to the excessive street traffic noise. This is far from the restful environment we aim to provide, and I apologize for the discomfort and exhaustion this caused. I'll look into our soundproofing measures and work with our team to find ways to reduce noise disturbances for our guests. Thank you for pointing out this issue, and I'm sorry our rating gave you a misleading impression. If you'd like to discuss this further or have any additional feedback, I'm here to listen. I hope you'll give us another chance to provide a more comfortable stay in the future. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Wendy,Thank you for sharing your feedback. It's great to hear that the room size was a good fit for your family, but I'm sorry to learn about the cleanliness and maintenance issues you encountered. A clean and well-maintained environment is essential for a comfortable stay, and I apologize that we fell short of your expectations. I understand why the stained tub, sinks, and dirty floors would be a dealbreaker. We'll address these issues with our housekeeping and maintenance teams to ensure they're corrected and do not happen again. If you'd like to discuss your experience further or provide more details, we're here to listen and learn from your feedback. I'm sorry for the disappointment, and I hope you'll consider giving us another chance to make things right. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi James,Thank you for your feedback! We're glad to hear that you found our hotel to be a fine choice on the Peninsula. If you have any other comments or suggestions, we're always here to listen. We hope to welcome you back for another pleasant stay.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Jonathan,Thank you for your feedback! We're glad to hear that you found our property clean and spacious. If you have any other comments or suggestions, we're always here to listen. We look forward to welcoming you back for another comfortable stay. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Daniela,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,Thanks for your feedback! We're delighted to hear that you found our property clean and quiet. We strive to provide a peaceful and hygienic environment for our guests, so it's great to know we met your expectations. If you have any other comments or suggestions, we're always here to listen. We look forward to welcoming you back for another relaxing stay. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi there,Thank you for your feedback. We're glad to hear that you found our place nice and clean. However, I apologize for the noise issue you encountered in room 100, especially since you checked in late and needed rest after a long journey. We'll review our room assignment practices to avoid placing guests in high-noise areas when they're arriving late. Your comfort is important to us, and I'm sorry for the inconvenience this caused. If you plan to stay with us again, please let us know your preference for a quieter room, and we'll do our best to accommodate. Thank you for sharing your experience, and we hope to welcome you back with a more peaceful environment.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Kay,Thank you for your feedback! We're glad to hear that you enjoyed the spaciousness of our property and appreciated our proximity to the airport. If you have any other comments or suggestions, we're always here to listen. We look forward to welcoming you back for another comfortable stay.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Abraham,Thank you for your feedback. It's great to hear that you found the rooms clean and pleasant, but I'm sorry to learn about your experience with the lobby, the broken coffee machine, and your concerns about security. We strive to maintain all our facilities, and I apologize that the coffee machine was out of order during your entire stay. We'll work to ensure these issues are addressed promptly. Regarding security, we understand how important it is to feel safe, and we'll review our policies to ensure our guests' comfort and peace of mind. If you have any additional feedback or suggestions, we'd love to hear them. Thank you for staying with us, and I hope you'll consider returning to see the improvements we've made.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Shawn,Thank you for your feedback! We're glad to hear that you found our hotel very clean, comfortable, and safe, but I'm sorry that it was a bit loud during your stay. We understand that noise can be disruptive, and we'll work on finding ways to reduce it for a more relaxing environment. If you have any other comments or suggestions, we're always here to listen. We hope to welcome you back soon for an even better experience. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi John,Thank you for your feedback! We're delighted to hear you found the rooms friendly, clean, and modern, and that you enjoyed the excellent restaurants nearby. Your recommendation means a lot to us, and we're thrilled to have met your expectations. If you have any additional feedback or suggestions, we'd love to hear them. We look forward to welcoming you back for another great stay. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi David,Thanks for sharing your positive experience! We're glad you found our location convenient for the airport and that you enjoyed our clean rooms. It's great to hear that the nearby breakfast options added to your stay's convenience, and we're pleased to know you found good value in our services. If there's anything else we can do to make your next visit even better, we'd love to hear your suggestions. Thanks for staying with us, and we look forward to welcoming you back on your next trip!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Guy,Thank you for your positive feedback! We're thrilled to hear that you had an excellent stay with us. It's always rewarding to know that our guests leave with a great impression, and I'm glad we could meet your expectations. We strive to provide a top-notch experience, and your kind words are a fantastic acknowledgment of our team's hard work. If there's anything specific you enjoyed or if you have any suggestions for further improvement, we'd love to hear them. We look forward to welcoming you back on your next visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Jean-Pierre,Thanks for your feedback! It's great to hear you enjoyed the quiet atmosphere of our hotel. We appreciate your suggestion about adding towel hooks in the bathroom—this is a practical improvement that we're now considering. Your comments help us focus on the details that can enhance our guests' comfort. Thanks for bringing this to our attention, and we hope to welcome you back soon for an even more enjoyable stay. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi jeffrey,Thanks for sharing your thoughts about your stay. We're glad you found our rooms comfortable and quiet, even though the lobby didn't make a great first impression. Your feedback about the lobby is noted, and we're exploring ways to improve its ambiance. It's great to hear that you found the nearby restaurants appealing, and we apologize for the lack of food options at our hotel during late hours. Thank you for your understanding, and we're excited that you plan to stay with us again when you need a room near SFO. We look forward to welcoming you back and giving you an even better experience next time!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear guest, we're delighted to hear that you had a nice experience during your stay with us! Providing excellent service and a comfortable environment for our guests is our top priority, and we're pleased that we could make your stay enjoyable. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Lisa, we're thrilled to hear that you found our property clean and enjoyed the charming decor. However, we apologize for any inconvenience caused by the street noise and the shuttle service frequency. Your feedback is valuable to us, and we will consider it as we strive to enhance the comfort and convenience of our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Stephen, we're delighted to hear that you found your stay with us pleasant. Maintaining a clean and spacious environment for our guests is important to us, and we're pleased that you appreciated our lounge areas beneath the large skylights. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful experience in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Silvia, we're pleased to hear that you enjoyed most aspects of your stay with us. However, we apologize for any inconvenience caused by the inability to open windows and the loudness of the air conditioner. Your feedback is valuable to us, and we will consider it as we strive to enhance the comfort of our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear guest, we're thrilled to hear that you chose to book with us for a second time! Providing affordable, clean, and convenient accommodations for our guests is a top priority, and we're delighted that we could meet your needs in these areas. We understand the value of offering a comfortable and convenient stay, and we're grateful for your recognition of our efforts. Thank you for choosing to stay with us again, and we look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Darcy, we're delighted to hear that you enjoyed the spacious and quiet room during your stay, as well as the convenience of our airport shuttle service! Ensuring a comfortable and peaceful environment for our guests is important to us, and we're thrilled that we could meet your expectations in this regard. We apologize for any inconvenience you experienced with locating the ice machine; your feedback is valuable, and we will consider it as we review and improve our signage for guest amenities. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Stacy, we sincerely apologize for the inconvenience regarding breakfast during your stay. Providing a satisfying dining experience is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we will investigate this matter internally to ensure that such issues are promptly addressed and prevented in the future. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to regain your trust and provide you with a more enjoyable experience on your next visit.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Evan, we're delighted to hear that you enjoyed the combination of our basic yet appealing hotel exterior with our superlative amenities inside! Providing a comfortable and enjoyable experience for our guests is our priority, and we're thrilled that you found our amenities to your liking. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team