Hi James, thank you for taking the time to leave a review. I'm sorry to hear about your experience. I assure you; we did call the room and went up to address the noise after you had left the office. Unfortunately, if the disturbance continued, it was beyond your control despite our efforts. Additionally, we could have moved you to another room if you had requested. Please note that it's not accurate to say we didn't do anything if you didn't see our response. We apologize for any inconvenience this caused and appreciate your understanding.

Thanks, Josh, for taking the time to write a review. We're glad you thought the staff was nice and personable. If you're ever out this way again, we'd love to have you stay with us.

Thank you for the review.

I'm so happy to hear you thought our staff was nice. Thanks for staying with us.

We're glad you enjoyed your stay. Thank you for the review! We hope to see you again.

Hi Marshall, thank you for the review! We are glad to hear that your stay with us was enjoyable for you. We apologize for the inconvenience regarding the hot water but are pleased our staff was able to resolve the issue. Thank you!

Thank you for the excellent review. We're happy to know that you enjoyed your stay. Thank you.

Hi Mike, I'm sorry about the banging noise coming from the wall. I wish you had let us know and we could have moved you to another room. Thanks for staying at the Bay Bridge Inn.

Hi Linda, it is true the parking gets a little tricky sometimes. I apologize for the inconvenience. Thanks for staying with us.

Hi Tayrn, thanks for taking the time to write us a review. I do wish you had let us know about the odors in your room. We would have promptly moved you into another room. In the future, please let the front desk know of any problems that may arise while at our property because guest satisfaction is our number one priority.

Hi Anna, sorry your door was missing a security latch. We are in the process of installing them. In the future, make sure to use the deadbolt lock. That usually provides necessary security. I'm not sure what can be done about the smell of cleaning products.as they are a necessity to clean the rooms. If you ever experience that problem again, please call the front desk and we will be happy to move you to another room.

Hi, thanks for the review. I will mention to the manager to make sure all staff are welcoming and friendly to the guests checking in and out. Sorry about the check-in process. Please feel free to reach out to us to discuss ideas on what can be done differently to expedite and simplify the process. You're a welcome guest and we do hope to see you again soon.

Good morning, Lupita! Your review is much appreciated, thank you for taking the time to leave us one.

Thank you for taking the time to leave us a review.

Hi Wei, thanks for taking the time to rate us. We hope to see you again soon.

Hi Ryan, we're sorry to hear that. Please reach out so we can address your concerns. Thank you for leaving us a review.

Thank you for leaving a review! We're glad to hear that you enjoyed your stay.

Hi Steven, we're thrilled that you had a pleasant stay at our hotel. We truly appreciate your business and hope to see you again soon.

Hi, we're truly sorry to hear about your experience. Please contact us at your convenience so we can address your concerns.

Thank you for taking the time to leave a review. We hope to welcome you back soon.

Thank you for taking the time to leave us a review! We're happy to hear that you enjoyed and that we have accommodated your stay with us. We hope to see you again in the future!

Thank you so much for leaving a review. We're glad to hear that you enjoyed your stay with us.

Thanks for the review, Maurice. We do hope you'll stay with us again in the future.

Thanks for the review, Maria. We are thrilled the staff was friendly and hope to see you again in the future.

Hi Austin, thanks for the review. We're glad our hotel is situated close to the activities you like to do when you're visiting. Please stay with us anytime.

Thanks so much for the review. I'm very glad you found the front desk to be friendly and welcoming. We hope to see you again in the future.

Hi Luis, we're glad our hotel is close to where you needed to be and hope you keep us in mind for future visits.

Hi Rajdip, thanks so much for being a welcomed guest at our hotel and taking the time to write us a review. We're so glad that you found all of us friendly here at the property and the room and location suited your needs. We do hope to see you again in the future. Thanks again.

Thank you for taking the time to leave a review!

Thank you for your review and feedback! Apologies for the internet issues; we've addressed it. We're also sorry for the noise due to the nearby construction. Regarding the check-in procedure, although the process is normal for most hotels, we will strive for better improvements. We value your loyalty and look forward to hosting you again.

Thank you for your wonderful review! We're glad to hear that you consistently enjoy your stays with us. Your positive feedback about our convenient location is much appreciated. We look forward to welcoming you back soon!

Hi Alvin, I'm sorry the hotel was a bit noisy. In the future, please let us know and we will move to you a room further away from the highway. Thanks for staying with us.

Hi Anonymous ;), First, I I'm not sure if you're familiar with San Francisco, but yes there is an awful homeless problem. It's sad so many have to be out in the cold instead of a warm room somewhere. However, I don't think homeless necessarily equals "extremely unsafe". Just my opinion. We have never had anyone break into one of our rooms as there is an employee on the property 24/7. Second, I do wish you had informed us about the condition of the room or that you were scared being near the alley. We would have gladly had moved you to a room closer to the office so you could just relax. Third, I believe holding a deposit is standard policy in most hotels as I've stayed in over 200 hotels and the money is always deducted and then refunded 7-10 days later. Sorry, that wasn't explained to you upon checking in. Thanks for visiting us and have a nice day.

Thank you for taking the time to leave us a review!

We appreciate your business and apologize for the inconvenience. We're committed to addressing the issues you've raised and ensuring a more pleasant experience in the future. Thank you for bringing this to our attention.

Hi Jinyoung, we're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and improve for your next visit.

Hi, thank you for sharing your thoughts. We're glad that you found your room clean. You feedback on amenities, property conditions, and facilities is valuable, and we'll use it to enhance your future visits.

Hi Stephen, we're glad to hear that you enjoyed your stay with us. We hope to see you again soon in the future.

Hi Yi, we appreciate the feedback. It's wonderful to know that you had a positive experience. Come back soon!

Hi Judith, I'm sorry you were charged twice for the deposit. I'm sure this was an oversight, but I can assure you that if you were charged twice, you will be refunded for both transactions. Feel free to give us a call regarding this matter. Thanks for staying with us. Update: Upon checking I see that both transactions were refunded, and you should have received a refund for both or will soon.

Hi William, thank you for taking the time to leave us a review.

Thank you, David, for your honest feedback on our establishment and we look forward to your future stay with us.

Hello Jorje, thank you for your leaving us a review. We hope to see you again soon.

Hi Carlos, thanks for taking the time to write us a review. We're glad you enjoyed your stay with us. Sorry the deposit is taking so long to get back to your account. It can take anywhere from 7-10 days before it reflects back into your account. This depends on the bank and is unfortunately, out of our control.

Hi Sylvia, thanks for writing us a review. We're glad you think the hotel room is a good value. I'm sorry the room smelled like smoke when you entered. I do wish you had let us know and we would have gladly moved you into another room. As for the last thing you mentioned, that is unfortunate and sadly, happens sometimes. Welcome to San Francisco ;)

Good afternoon, thank you for the review. We appreciate your comment on the convenience to the Moscone Center. We apologize for the parking concerns. Safety is our number one priority, and we're committed to improvements. We hope to welcome you back for a better stay.

Hi Helena, thanks so much for taking the time to write us a review. The parking situation can be tricky and is on a first come first serve basis. The number of spaces is unfortunately beyond our control. We are thrilled to hear that your room was clean and satisfactory. We try our hardest to make sure every guest feels comfortable and safe. If ever in the neighborhood, we do hope you'll stay with us again.

Thank you, Lisa, for your honest review on our establishment. We are very sorry for the inconvenience, and we can respect that you value your safety.

Thank you, Jenniefer, for your honest review on our establishment and we are looking forward to your next stay with us.

Thank you for giving us feedback regarding your stay! we appreciate it and note your feedback and will consider updates. We look forward to seeing you again in the future!