Dear StephenWe are glad to hear you enjoyed your stay. Your feedback is important and valuable to us.Thank you for staying at Sonesta and letting us serve your needs. We look forward to seeing you again soon.

Dear KengThank you for choosing to stay with us. We are glad to hear you enjoyed it!Thank you for your valuable feedback and we look forward to serving you again in the future.

Dear SoyeonThank you for staying with us and we are glad to hear you enjoyed your stay.We value your your feedback and look forward to serving you again in the future.

John, thank you for praising our wonderful staff and for taking the time to rate your stay. I'm glad that it was a good one. We'd love to see you again the next time you're in the area.

Itzel, thank you for staying with us this past weekend. I'm really glad to see that you enjoyed your room and had a good experience with us. Please don't hesitate to call us again the next time you need a hotel in the area.

Heriverto, I'm sorry to see that you didn't enjoy your stay. Please let me know what went wrong so that we can work to improve our guest experience.

Chante, thanks for your feedback on your stay this past weekend. We will be undergoing a complete renovation later this year and the furniture will be replaced at that time, so each room will get a brand-new couch. Because of our painting project, we've had to close the rooms up for several days and that's probably why the room was a little stuffy. That project will be done soon.

Arjonela, I'm sorry to see that you didn't enjoy your stay more. Please let us know what went wrong so that we can work on improving.

Eleanor, we appreciate your recent stay with us and your kind words about our cleanliness. Please let us know if there is anything that could have made your stay even better.

Dear ValentinThank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites San Diego - Rancho Bernardo. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta ES Suites San Diego - Rancho Bernardo. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Mark Angelimark.angeli@sonesta.com

Feng, thank you for your stay this week. We really appreciate the perfect rating and we're very happy that you enjoyed your stay with us. Please come back and see us again!

Bahman, we're actually going to be renovating the whole hotel later this year and will be replacing the carpet at that time. We'd love to show you what it looks like once we're done!

Brandon, thank you for the perfect score and for taking the time to rate your recent stay with us. Please keep us in mind the next time you need a place to stay in San Diego.

Dear CrystalThank you for choosing to stay with us. We are glad to hear you enjoyed it!Thank you for your valuable feedback and we look forward to serving you again in the future.

Amber, I'm glad that you had a great experience with our staff! We will be replacing all the furniture when we do a complete renovation later this year. Our maintenance team did treat the room after you mentioned the ants. I apologize for the stained bedding. I appreciate you bringing that to our attention.

Rebecca, I'm sorry that the room cleanliness didn't meet our usual standards. Your comments have been shared with the housekeeping management staff. We actually just had another guest comment today about how quiet his room was and how he couldn't hear any noise from his neighbors. Perhaps the people next to you were louder than usual. I'm sorry for the disturbance because we definitely want things to be quiet for our guests.

Marsha Ann, we appreciate you taking the time to rate your stay. Thank you for staying with us last month.

Dear HanbyeolThank you for your feedback. It helps us improve to better serve you. We do regret we were unable to meet your standards and will work to better meet them in the future.Thank you for choosing to stay with us again.

Iryna, I'm very glad that we could make you feel like you were at home. I appreciate your wonderful review and also would like to thank you for staying with us. Please come back and see us again.

Natividad, thank you for the wonderful review and the recognition for Narcisa. We appreciate you mentioning her and the rest of our wonderful staff. Thank you for staying with us. We'd love to have you come back.

Molly, thank you for taking the time to let us know your thoughts about your stay. I'm glad that you enjoyed the kitchen. We have passed along your comments about the cleanliness. The parking fee is actually listed on the website. I know there's quite a bit of information there so it's possible to miss it.

Jamie, I'm sorry to hear that you didn't enjoy your stay as much as we would have liked. If the room cleanliness wasn't up to our usual standards, I hope that you let the front desk know so that we could change your room. Please accept my apologies for your experience.

Mark, we appreciate you staying with us this past week. I'm glad you enjoyed our breakfast and were able to take advantage of our low, onsite parking rate. We'd love to have you come back and stay again.

Efrain, I'm sorry that you didn't enjoy your stay with us. We ask our guests to place their wastebaskets or trash bags as well as dirty towels in the hallway so that we can pick them up. Because we're an extended stay property, we don't offer daily housekeeping service. Regarding the breakfast, while our breakfast buffet during the week is better, we've also gotten alot of good comments regarding the grab and go weekend breakfast as well. We hope to be able to return to the regular breakfast buffet soon on the weekend.

Victor, I'm sorry that you didn't enjoy your experience with us last week. Parking fees are very common with San Diego hotels because parking is in such high demand. Our fees are among the lowest. We definitely want to be more responsive in picking up trash and linens and that's certainly something that should be taken care of in a prompt manner. We will be addressing that with the staff to find a resolution.

David, we're very pleased that you had such a great stay with us earlier this month. We'd love to see you back here again so please keep us in mind.

Cecille, thank you so much for staying with us last week. Narcisa is definitely a wonderful asset to our hotel and does a tremendous job taking care of our guests. Please come back and see us again.

Andrea, I'm glad that you and your family enjoyed your stay with us. We'd love to see you come back again so please keep us in mind.

Ronald, I'm very glad to see that you had a great stay with us last week. Thank you for taking the time to let us know how things went and also to praise our wonderful staff. We would love to see you come back again!

Kawana, thank you for taking the time to recognize Miranda and her wonderful customer service. We do appreciate you staying with us and certainly hope to see you back here again.

Stephanie, thank you very much for your recent stay. If there was anything that could have made it even better please let us know.

Alyssa, thank you for mentioning our wonderful staff. We will have maintenance assess the bathroom to check the odor you mentioned. Our housekeeping staff normally checks the levels of the body wash, etc so we will remind them to double check. The room carpet was actually cleaned within the last week in all our rooms. We will be renovating at the end of the year and will be replacing all our furniture at that time.

Shauna, thank you for your stay with us this week and for taking the time to review it. It looks like you had a good experience with us. If there's anything that could have made it even better, please let us know. We look forward to hopefully seeing you again.

Christine, thank you very much for recognizing our amazing team! We really appreciate your kind words and I'm glad you had such a great stay. Please come back and see us again!

Roy, we really appreciate you taking the time to praise our wonderful staff. We have a great team here. We'd love to have you come back and stay with us again!

Jose, I was very surprised to read your review. We get so many reviews praising our wonderful staff and their excellent service. I'm sorry that you didn't share the experience of our other guests.

Jansen, thank you for taking the time to rate your stay. If there's anything that could have made it better, please let me know.

Peter, I'm glad that you had an enjoyable stay with us. I appreciate you letting us know about the leak from the fridge. We'll have maintenance address that. I definitely hope that you'll return here in the future. We will be renovating the hotel later this year and everything will be looking brand new after that happens!

Rosemary, thank you for staying with us last month and for taking the time to rate your stay. We really appreciate the perfect score and I'm very happy to see you had a great experience while you were here.

Noah, I appreciate you taking the time to let us know about your experience. Thank you for your kind words about our staff. They definitely do a wonderful job taking care of our guests. I hope that we're going to see you again the next time you need to stay in the area.

Jonathan, I'm very happy that you had such a great stay with us recently. We really appreciate your comments and definitely hope that we'll see you again. Please stop by and stay again the next time you're in the San Diego area.

Ricardo, thank you for your 5 out of 5. We appreciate you staying with us and would love for you to come back sometime. Thank you again!

Roseann, thank you very much for the perfect rating! We're very happy that you really enjoyed your stay with us. Please come back the next time you need a place to stay in the San Diego area.

Kalisi, I apologize for the issues with the keys. It sounds like they kept getting demagnetized for some reason. We have also shared your comments regarding cleanliness with our housekeeping team. We'll certainly make sure to address this area.

Adam, thank you for recognizing our wonderful staff. We appreciate your review and hope to see you again very soon.

Ronald, we appreciate you bringing your concerns to our attention. Your comments have been shared with the housekeeping department to make sure that we're more thorough and responsive to guest needs and concerns. Rest assured that these areas will be addressed.

Kevin, thank you for your recognition of our staff and how well they did getting you checked in and out. It's important to us to serve our guests in a speedy and efficient manner. Please keep us in mind for your future needs if you happen to be visiting the area again.

Justin, I'm very pleased that you had such a wonderful experience with us and I appreciate your recognition of our wonderful staff, especially Angel. Please come back the next time you're in the area and need a place to stay.

Arthur, thank you very much for taking the time to rate your stay. If there's anything that could have made it even better we'd love to know so that we can impress our guests more.

Anna, I'm really glad that you had such a wonderful experience with us! We really appreciate all your fantastic comments and we hope that you can return to see us again in the future.