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Hotel Sombra del Agua

3.5 star property
Colonial hotel with 24-hour front desk and restaurant

Choose dates to view prices

Photo gallery for Hotel Sombra del Agua

Smart TV
Superior Room, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board
Restaurant
Smart TV
Suite, 1 King Bed | Bathroom | Shower, free toiletries, hair dryer, towels
Located in Zona Centro, this tranquil retreat offers rejuvenating sports massages at the spa and a relaxing garden. Guests love the cooked-to-order breakfast, reliable high-speed WiFi, and the helpful staff that has impressed many previous visitors.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Air conditioning
The current price is ฿2,657
฿3,135 total
includes taxes & fees
30 Nov - 1 Dec

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | View from room

Classic Room, 2 Double Beds

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Classic Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Deluxe Suite, 2 Double Beds

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hairdryer
Private bathroom
Cable/satellite channels
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Family Room

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hairdryer
Private bathroom
Cable/satellite channels
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
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About the area

Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.2 km
  • Mesoamerican Museum of Jade - 2 min walk - 0.2 km
  • Plaza 31 de Marzo - 3 min walk - 0.3 km
  • Santo Domingo Handicraft Market - 7 min walk - 0.6 km
  • Ciudad Cuauhtemoc - 13 min walk - 1.2 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪Café Bar Revolución - ‬1 min walk
  • ‪El Fogón de Jovel - ‬1 min walk
  • ‪Restaurante Long Cheng - ‬1 min walk
  • ‪Casa Santa - ‬1 min walk

About this property

Hotel Sombra del Agua

Hotel located in Zona Centro
At Hotel Sombra del Agua, you can look forward to a garden, a bar and a conference centre. Free in-room WiFi and a restaurant are available to all guests.
You'll also find perks such as:
  • Cooked-to-order breakfast (surcharge), 1 meeting room and a reception hall
  • Tour/ticket information, wedding services and a 24-hour front desk
  • Concierge services, luggage storage and a front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 78 rooms offer comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Smart TVs with premium channels
  • Wardrobes/cupboards, heating and daily housekeeping

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฿1,592 total
includes taxes & fees
1 Dec - 2 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 450 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults and MXN 120 to 180 for children
  • Rollaway bed fee: MXN 450 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Sombra del Agua pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Sombra del Agua?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Sombra del Agua on 30 Nov 2025 start from ฿2,657.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Sombra del Agua?

Hotel Sombra del Agua doesn't offer parking.

What time is check-in at Hotel Sombra del Agua?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Sombra del Agua?

Checkout is at noon.

Where is Hotel Sombra del Agua located?

Located in Zona Centro, this hotel is steps away from Mesoamerican Museum of Jade, San Cristóbal de las Casas Cathedral and Museo de San Cristóbal. Church of San Nicolás and Plaza 31 de Marzo are also within 5 minutes.

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Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 777 out of 1001 reviews
Rating 8 - Good. 168 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zayra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff.
Stayed 6 nights in Sep 2025

10/10 Excellent

Neda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and staff were kind and amazing. We will be back soon!
Stayed 6 nights in Sep 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my wedding ceremony and dinner here and it was absolutely marvelous.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of the city. The restaurant was very good, we would definitely stay here again.
Stayed 5 nights in Jun 2025

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. It has a rustic look with plants everywhere. One of our favorite breakfast was located on site Tarumba. Best location to all tourist sites.
Stayed 3 nights in Jun 2025

10/10 Excellent

maria j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful and the staff go beyond! I’ll stay here again!
Stayed 6 nights in Apr 2025

10/10 Excellent

ABDUR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at Sombra del Agua went above and beyond to make our recent trip a truly unforgettable experience. Not only did they provide exceptional accommodations and service at their beautiful hotel, but they also facilitated a fabulous dinner for our large group. The beds were very comfortable and the location is perfect. The hotel used to be an old home, so there isn’t the best insulation. They have a sister hotel that has more updated rooms and a spa & gym. Both restaurants are amazing.
Stayed 4 nights in Oct 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, very service minded staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel and excellent food

Beautiful hotel with excellent food. The courtyard is a lovely place to have breakfast in the morning or dinner at night, when they light a fire creating a great ambience. Staff were great. Very good central location but the hotel itself is really calm and tranquil. Really nice toiletries provided. Excellent value for money.
Stayed 5 nights in Mar 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, room comfort

Very good hotel!

This is a really good hotel. The staff is lovely and very helpful. Rooms are comfortable and very clean. We had a challenge working the tv and the safe in the room didn’t work, but in spite of that we would stay here again. The restaurant in the hotel is excellent!
Stayed 4 nights in Jan 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay here. The rooms are well-equipped and very comfortable. The staff is very friendly and they genuinely care about your experience. The decor and ambiance fit the town perfectly and the location could not have been better. You can walk everywhere, and there are plenty of restaurant options nearby. Highly recommended and will definitely be back here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jose Luis

Liked: Cleanliness, amenities, property conditions & facilities
Beds and sheets are so comfortable, rooms as well. The restaurant has a great menu with local and internacional ingredients that are unique. The staff is very friendly and attentive to the needs of the guests. The location of the hotel is on a very convenient place near the Cathedral, restaurants, bars and many other establishments. You walk and explore all the area. I recommend it for sure.
Stayed 3 nights in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.................
Stayed 1 night in Sep 2025

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff was very friendly and helpful. The facility had a great restaurant and bar. The hotel was very pretty and safe. Located walking distance from everything. I would definitely recommend!
Stayed 7 nights in Aug 2024

10/10 Excellent

Helga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be nice to have coffee tea in the brewer in the room and enjoy it in the Terrace
Stayed 2 nights in Aug 2024

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in the heart of the city. Everything needed as far as food and entertainment was walking distance. Very clean and well kept. Would definitely recommend
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully designed hotel retaining all its colonial features. The staff were very welcoming and helpful. My superior room was comfortable, but it was external / street side so there was traffic noise from very early in the morning. I live in London and I had jet lag so it didn’t bother me. If you are a light sleeper request an internal courtyard room. The location is excellent for exploring San Cristobal.
Stayed 5 nights in Apr 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is great few step from the corredor areas tourist locations. Coffee shop next door and a restaurant in the hotel the prices are high but I went to restaurant called “El Sazon Que me toquen” delicious and convenient. The lobby is really beautiful, the room ok basic it needs remodel, a lot noise because the traffic is right in front of the hotel. My only complaint is the noise and the pillows. Made of cheap cotton and high. Other than that for the price and location is not bad. One of the best hotels that I was is “Bo Hotel” check it out. Not much to do in Chiapas I would go back.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great service overall
Stayed 2 nights in Oct 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 1 night in Oct 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Undoubtedly one of the most beautiful hotels in SC. Would stay again. The staff is phenomenal.
Stayed 5 nights in Oct 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel with wonderful service and delicious food. 10/10 I will be back!
Stayed 3 nights in Oct 2025

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta rara la vibe. Como muy oscuro todo. A lo mejor es la onda del lugar pero por eso no le doy 5. Fuera de eso la verdad todo muy bonito.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y mejor atención del personal
Stayed 1 night in Sep 2025