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Reviews of Casa Santa Lucía

3.5 out of 5
Casa Santa Lucía
Avenida Josefa Ortiz de Dominguez 13, Barrio Santa Lucia, San Cristóbal de las Casas, CHIS

Reviews

10

Exceptional

Rating 10 - Excellent. 144 out of 150 reviews" "
Rating 8 - Good. 6 out of 150 reviews" "
Rating 6 - Okay. 0 out of 150 reviews" "
Rating 4 - Poor. 0 out of 150 reviews" "
Rating 2 - Terrible. 0 out of 150 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Dipika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous. Unique, beautiful decor, clean, quiet. Very helpful and friendly staff. Large room and bathroom. Great location, walking distance to the main plaza. Highly recommend this lovely hotel.
Stayed 9 nights in Mar 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room was exquisitely decorated individually with indigenous textiles and art. The employees were all kind and considerate, and went out of their way to help. Their food was outstanding. We loved it.
Stayed 5 nights in Mar 2024

10/10 Excellent

Pauline, Covina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was adorable, the decorations very nice and unique, service was great, plumbing works very well! Only problem was my room had 1 window in restroom so no real ventilation but will still give 5 stars and they offer fans.
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Stayed 4 nights in Feb 2024

8/10 Good

lois

Travelled with partner
Liked: Cleanliness, staff & service
Old hacienda, lots of appropriate design, but noisy.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nargeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

EMMANOUIL, ATHENS

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent choice at San Cristobal.
Stayed 2 nights in Jul 2023

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is obviously beautiful, but it was the staff that made our weeklong stay so awesome. The whole team was helpful and responsive, and it was a joy to come down to breakfast every morning!!!
Stayed 7 nights in Jul 2023

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful, couldn’t do enough for you. Highly recommend. Close to everything.
Stayed 7 nights in Feb 2023

10/10 Excellent

Magdalena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a Pleasant Stay
Stayed 3 nights in Jan 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff; Attractive Decor; Delicious Breakfast
Casa Santa Lucia is an attractive, well-run and well-kept hotel in a good location for experiencing San Cristobal de las Casas. The staff is unusually attentive, pleasant and helpful. The breakfast offerings are delicious and varied. My wife and I particularly enjoyed the colorful, authentic, Mexican art and decor. We would like to stay here again in the future.
Stayed 3 nights in Jan 2023

10/10 Excellent

Wilhelm

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados , el servicio increible y muy hermoso el lugar. la comida en el desayuno tipico de Chiapas. Muy limpio y muy organizado. dejan una impresion increible que disfrutas tu estadia con placer de saber que todo esta en orden.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very welcoming. My wife and I have visited here twice.

10/10 Excellent

Adolfo, Chula Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Santa Lucia es un hotel limpio con un staff comprometido y profesional. En realidad te hacen sentir como en casa.
Stayed 5 nights in Nov 2022

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot, beautiful decor. Very quiet and comfortable with very helpful staff. The breakfast area and the room interior are dazzling with local color and flair.
Stayed 3 nights in Sep 2022

10/10 Excellent

Araceli

Travelled with family
Liked: Property conditions & facilities
Stayed 6 nights in Sep 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service
What a peaceful place to relax and enjoy vacation. The location was ideal, just blocks to the market, restaurants and shops in the central colonial district. The staff was courteous and friendly, though limited in English. The rooms were unique and beautifully decorated and the breakfast was made to order. We would love to stay here again.
Stayed 4 nights in Aug 2022

10/10 Excellent

ROBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well kept and the staff goes above and beyond for its guests. The best service one can ask for!
Stayed 3 nights in Jun 2022

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

GERARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, beautiful place and the best breakfast ever.
Stayed 2 nights in Mar 2022

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente option cercas de todo, buen servicio y muy cómodo
Stayed 1 night in Mar 2022

10/10 Excellent

Fiona, New Malden

Travelled with group
Liked: Cleanliness, property conditions & facilities
Fabulous, friendly staff Beautiful rooms Comfortable bed Relaxing courtyard Delicious breakfast I highly recommend this gem of a hotel in San Cristobal
Stayed 2 nights in Feb 2022

10/10 Excellent

Ron

Stayed 3 nights in Jan 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wxcelent
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9 rooms. All unique. With fireplace. Very nice staff and accomodating. Breakfast included. Centrally located. Extremely cleand AND they follow guideliness to prevent spreading infections. A great lobby with a small bar. Prepared special food requests for us!!
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was incredibly attentive, the location was excellent. Casa Santa Lucía is a beautiful place to stay!
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated small hotel. Great staff, very attentive. Amazing breakfast. Rooms facing the main road can be noisy.
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional: reception, dining, and cleaning staff. The rooms were also very nice and clean and accommodating. THE ONLY COMPLAINT: the windows didn’t open to the outside, so no cold air to sleep with which I really love. Will definitely go back! Thank you,!
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

G Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We stayed in the Master Suite for 2 nights with our toddler. It was a wonderful experience. The hotel was beautiful, clean, and comfortable. The decorations are so pretty, that I went shopping at a local market to find similar decor. The food was so tasty. Frank was superb helping us at all times. It is in a great location. We hope to visit San Cristobal again, and stay at Santa Lucia. Do yourself a favor and book here.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal fue muy ameno, igualmente las instalaciones están muy bonitas y comodas, por ello la estancia resultó una gran experiencia
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Gabe, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional. Great breakfast, decor, shower, comfy bed and location.
Stayed 4 nights in Nov 2019

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great attention to detail in an intimate and stylish hotel. Generous and delicious breakfast. Nothing was too much trouble.
Stayed 4 nights in Nov 2019

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally recommend it! Great location (near but there is no noise), nice & helpful staff, fantastic breakfast, well kept & beautiful!
Stayed 5 nights in Aug 2019

10/10 Excellent

EDUARDO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff. Wonderful breakfasts served everyday. Lovely building with boutique rooms. Centrally located. Only small problem was occasional noise from floor of room located above.
Stayed 4 nights in Jul 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. The room was very nice and the dining room was great, with breakfast included with our stay.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was super friendly; they made a boxed lunch for me every morning before my excursions! the hotel is very quaint...almost rustic (large wood beams). the location worked very well and the breakfast that i did have in the hotel was very good. everything was GREAT - would def recommend!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 2 nights in Apr 2019

10/10 Excellent

Marla, Sacramento

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, Fredi, was excellent and so helpful. All the staff were very professional and helpful. The hotel is gorgeous.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic property, authentic, beautifully decorated, from the rooms to the restaurant and a little garden. Fantastic, beautifully served and delicious breakfast. Staff is genuinly friendly and helpful. They serve you with a welcome drink and even give you a lovely thoughtful present when you leave. Whenever (I mean 24/7) you come "home" (to Casa Santa Lucia), you can prepare your tea, eat lovely local biscuits and fruits - it's always there for you - beautifully served, welcoming you. One feels totally at home in this lovely hotel. We would love to come back!
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very charming hotel. It was very clean and staff very friendly. Location was good.
Stayed 6 nights in Dec 2018

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful experience!
Santa Lucía is the best place you can stay in San Cristobal de las Casas. We stayed 4 nights and it felt we could stay more without getting tired of it. It felt like a real home. We got the suit, which had a separate office with tv, chimney, desk and couch. Also, a great amount of books on history, arts, nature, and politics of Chiapas, and Mexico. The manager Freddy has every detail taken care of. The food served in the central courtyard and prepared by a single lady is delicious and feels homemade. Every request is met beyond expectations. If you want a small hotel with real attention to detail and the feeling you really are in Mexico, this is it. I highly recommend it!
Stayed 4 nights in Dec 2018