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El Tropicano Riverwalk Hotel

3.0 star property
El Tropicano Riverwalk Hotel offers a vibrant retreat in San Antonio where travelers can sip poolside cocktails while enjoying live music under the stars.

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Located in the heart of San Antonio, El Tropicano Riverwalk Hotel features a rooftop terrace and poolside bar with city views. Guests can start their day with breakfast at Mangos or coffee from the on-site cafe before relaxing in the garden or connecting to high-speed WiFi.

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

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Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 9 kg per pet)

Children and extra beds

Children are welcome

Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 10 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 45 per day

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 29.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Does El Tropicano Riverwalk Hotel have a pool?

Yes, this property has an outdoor pool.

Is El Tropicano Riverwalk Hotel pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 9 kg per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at El Tropicano Riverwalk Hotel?

Self-parking is free at this property.

What time is check-in at El Tropicano Riverwalk Hotel?

Check-in start time: 4 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at El Tropicano Riverwalk Hotel?

Checkout is at noon. Late check-out is available for a fee.

Where is El Tropicano Riverwalk Hotel located?

Located in Downtown San Antonio, this hotel is within a 15-minute walk of San Antonio River, River Walk and Alamo. Henry B. González Convention Center and Market Square are also within 1 mile (2 km). San Antonio Station is 28 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.2

6.6

Cleanliness

7.0

Location

7.0

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 161 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 240 out of 1000 reviews
Rating 4 - Poor. 159 out of 1000 reviews
Rating 2 - Terrible. 200 out of 1000 reviews

Reviews

Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden charges

Only bad thing I would really have to say is that they don't let you know there's a deposit we have to pay for every day we stay, and it's a high deposit. They should notify people as their booking about it. Wasn't able to really enjoy because the deposit we had to leave was our fun money.
Stayed 7 nights in Mar 2020
Verified

4/10 Poor

Stacy

Disliked: Property conditions & facilities

Bad experience!

The hotel looks nothing like pictures and had to change to three different rooms due to no working ac. Very disappointing hotel would not stay again
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Property located on the beautiful riverwalk although a long walk to the popular restaurant area. No convenient coffee, breakfast places other than the hotel. Always a few blocks to walk to. Even the closest bus stop was several blocks away.
Stayed 4 nights in Mar 2020
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No parking in the obligate used to play a $30 fee for self parking
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coronavirus and San Antonio precautions. I had to pay $30 a night to park in the fire lane because there was no parking and the valets would not let me Park my own car. This was not in the hotel agreement I saw. The valets also wore gloves the whole time and parked cars with the same gloves ... and had hand sanitizer hidden. .. Like the hotel staff who had it behind the counter but nothing for the customers. Made me feel like I was the one that should get the virus.
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Fernando

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Springbreak

On the economicable side but rough stay
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I Normally don't take the time to review on a place but I had to for this place. Guest beware the picture are totally not what the hotel looks like. 1. Pull deck floor pulling apart pc missing. 2. Pool was dirty there was leaf's and dirt floating in the water. 3. The floor to our room smelled bad. 4. They charge you to park your car $30 a day. The only good thing was our room was not that bad. The view and noise was they are building a new hotel next door not even on a Sunday morning could we sleep in.
Stayed 4 nights in Mar 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Decent location. It is near the beautiful San Antonio Riverwalk but is a little far than I expected. I was afraid to go anywhere after dark in fear of what may happen to me or my kids. There were a lot of homeless people laying around. There was a lot of construction. The parking was horrible and was way overpriced. I had a hard time finding a decent parking spot and when I did, I will discover the next morning that someone dinged my car door because they parked too close to me. The hotel room was way overpriced. The staff were not friendly. At first glance this appeared to be a fancy hotel but after the first night, I learned that I was wrong. Everything was overpriced and not worth the paying for. My children and I counted down to check out time with anticipation. The worst hotel experience I have ever had.
Stayed 4 nights in Mar 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden fees in parking.. food in lobby bar etc is added to your open tab. Then at checkout you leave with a different amount charged.
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

Wanda

Disliked: Cleanliness, staff & service, property conditions & facilities
The customer service sucked and the room is dated wall paper is coming off the wall.
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

mimi

Liked: Staff & service
Disliked: Cleanliness
The staff was friendly, the front desk looked clean or perhaps the lobby. Some what the hallways of the hotel looked old fashioned it looked liked it needed some remodeling and painting . The room that we stayed in with my family was somewhat cleaned. The room was dusty and the furniture was dusty as well. the sheets of the bed were stained. Also the hallway smelled like humidity.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to everything withing walking distance.
Stayed 3 nights in Mar 2020
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff are not very helpful; their answers are shot and incomplete. At night, a lot of activities occurred with loud noises, even after 10 PM. With exception of valet parking staff.
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

E.Reyna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the photos online were very misleading. The only nice thing about the hotel was the lobby. Photos online of rooms are not what you see when you arrive. I booked 2 rooms, we couldn’t take off our shoes because the carpet was old and smelly. I’m very upset about the money I threw away. We could have stayed at Holiday Inn and would have been happier. Disgusted and very disappointed. This place is very old and dated. Unless I get some kind of compensation back I will never use Expedia again.
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

ADRIAN

Disliked: Cleanliness, property conditions & facilities, room comfort

Hvac

Not good
Stayed 1 night in Mar 2020
Verified

4/10 Poor

David

Disliked: Staff & service
Charged 3 days of parking fees.... Arrived approx 8pm on wed 3/11 departed Friday 3/13 approx 2pm
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Toriana

Liked: Cleanliness
Disliked: Property conditions & facilities

In need of serious updating

Check in was easy and convenient. They were able to get us in early. Parking is outrageously overpriced at $30 a night. The hotel is in a good location, right on the river. However, the hotel itself is in need of a serious update. Very old and worn down. Beds are super uncomfortable. The pool area is nice, through several broken chairs and rips in the surrounding flooring. The phone in room didn’t work, so we attempted to call the front desk from our cell phone to request additional pillows. No one answered, so we had to walk down to the lobby to request some to be brought to our room. Price was a little high for what we experienced.
Stayed 1 night in Mar 2020
Verified

4/10 Poor

RAY

Liked: Cleanliness
Disliked: Staff & service, amenities
The facilities in the room need to be worked on. The john is next to the wall not allowing to properly use it
Stayed 2 nights in Mar 2020
Verified

2/10 Terrible

Cheto

Liked: Staff & service
Disliked: Cleanliness
Air condition not cooling. Beds not comfortable. Rooms need to be updated and remove the old wall paper style.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The staff was very nice. The hotel was right on the riverwalk. The bed was comfortable. Cons: Upon check-in they required that you use their $31 valet parking - then the next morning it took 20 minutes for them to get my car. Very annoying. The chair in my room was falling apart and hardly usable. The air conditioner was one of those big old units hanging from the wall and very noisy. We preferred to leave it off so we could sleep.
Stayed 1 night in Mar 2020
Verified

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort

Park Yourself/One of many stories here

Hello, I’ve stayed here a few times in the past and just recently and every time I stay, there seems to be NO COMMUNICATION between the Hotel staff and the Valet service every time. I arrived back at the hotel after a night out and the valet gave me a difficult time of checking my second car into the hotel. When everything was settled and done and thought the car was taken up. About 30 mins later I get a call to my room from the front desk saying that the car couldn’t be started (Which is a push to start). So I told the lady that the person starting the car just needed to use the key to press the button, NOT your finger. She responded by saying that’s not on us you need to come down and figure it out with valet. Mind you, the distance from valet to the front desk is about 10 steps from each other. I made my way to the valet podium and there was no one at all in front of the hotel.. not even my car? So I told the lady at the front desk Who called my room the situation and she said to just wait for someone to come. It was passed 6 am... I told her if the car was in the garage why did it need to be started? She had no clue and was obviously not trying to meet our needs of getting to our room and rest. About 5 mins later of waiting for valet I assumed my car was taken care of. I walked back to my room. 15 mins later I get a knock at the door from the valet man still questioning about the key that didn’t start the car. So as we explained to the front desk, use the KEY not finger!
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The lobby was beautiful, gym was great, pool area was great
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upon arrival to room everything seemed fine. There was a number of flyers for local restaurants, in my room, that delivered. When i called for a delivery from a flyer found in my room, the front desk called me when my food was delivered to go downstairs. If the restaurant delivery person is unable to access rooms then they should not have the flyers in the rooms. The ac in my room was not functioning and i had no control.of the thermostat. Not good when it is a humid day in San Antonio.
Stayed 2 nights in Mar 2020
Verified

4/10 Poor

Courtney

Liked: Staff & service
Disliked: Amenities
Been 6 dats and not received deposit. i left the room in top shape. very upset!
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Scott

Liked: Staff & service
I didn't like the bed or pillows and the toilet was to low and to close to the wall. Not comfortable at all
Stayed 1 night in Mar 2020