See all properties

KaiSol Romance Resort

4.0 star property
Adults-only beachfront hotel with 2 outdoor pools

Choose dates to view prices

Photo gallery for KaiSol Romance Resort

Exterior
Deluxe Jacuzzi Room | View from room
Beach bar
2 outdoor pools
Reception hall

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Gym
  • Pool
The current price is ฿7,380
฿9,517 total
includes taxes & fees
25 Jul - 26 Jul

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Honeymoon Room for Egyptian Nationals and Residents Only.

1 bedroom, premium bedding, free minibar items, in-room safe

Honeymoon Room for Egyptian Nationals and Residents Only.

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Flat-screen TV
Premium bedding
Separate bedroom
  • 4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Jacuzzi Suite

Romance Jacuzzi Suite | 1 bedroom, premium bedding, free minibar items, in-room safe

Romance Jacuzzi Suite

Highlights

Balcony or patio
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Minibar (some free items)
Flat-screen TV
Separate bedroom
  • 90 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

1 bedroom, premium bedding, free minibar items, in-room safe

Superior Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Flat-screen TV
Premium bedding
Separate bedroom
  • 4 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Pool View

1 bedroom, premium bedding, free minibar items, in-room safe

Deluxe Room, Pool View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Flat-screen TV
Premium bedding
Separate bedroom
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Jacuzzi Room

Deluxe Jacuzzi Room | 1 bedroom, premium bedding, free minibar items, in-room safe

Deluxe Jacuzzi Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Minibar (some free items)
Flat-screen TV
Premium bedding
  • 46 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Swim Up Room

1 bedroom, premium bedding, free minibar items, in-room safe

Deluxe Swim Up Room

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Flat-screen TV
Premium bedding
Separate bedroom
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Sea View

Deluxe Room, Sea View | 1 bedroom, premium bedding, free minibar items, in-room safe

Deluxe Room, Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Minibar (some free items)
Flat-screen TV
Premium bedding
Separate bedroom
  • 39 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Royal Suite

Royal Suite | 1 bedroom, premium bedding, free minibar items, in-room safe

Royal Suite

Highlights

Balcony or patio
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Minibar (some free items)
Flat-screen TV
Separate bedroom
  • 140 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Signature Suite

Signature Suite | 1 bedroom, premium bedding, free minibar items, in-room safe

Signature Suite

Highlights

Balcony or patio
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Minibar (some free items)
Flat-screen TV
Separate bedroom
  • 90 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Jacuzzi Suite

Jacuzzi Suite | 1 bedroom, premium bedding, free minibar items, in-room safe

Jacuzzi Suite

Highlights

Balcony or patio
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
Minibar (some free items)
Flat-screen TV
Separate bedroom
  • 46 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Single Deluxe Sea (1Ad)

  • Sleeps 1

Deluxe Sea View (3Ad)

  • Sleeps 3

Single Superior Room

  • Sleeps 1

Double/Twin Superior Pool View (2Pax)

  • Sleeps 2

Deluxe Sea View (2Ad)

  • Sleeps 2

Double/Twin Superior Garden View (2Ad)

  • Sleeps 2

Twin Superior (1/3 Pax)

  • Sleeps 3

Single Promo Room

  • Sleeps 1

Double/Twin Superior Pool View (2Ad)

  • Sleeps 2

Deluxe Swim Up Room (2Ad)

  • Sleeps 2

Triple Superior (3Ad)

  • Sleeps 3

Double/Twin Superior

  • Sleeps 2

Double/Twin Deluxe Sea View 1/3 Pax

  • Sleeps 3

Double/Twin Deluxe Sea (2Ad)

  • Sleeps 2

Single Superior Garden View

  • Sleeps 1

Superior Room 1/3 Pax

  • Sleeps 3

Single Superior Pool View

  • Sleeps 1

Single Deluxe Sea View

  • Sleeps 1

Triple Superior Pool View

  • Sleeps 3

Double/Twin Superior Pool View (3Pax)

  • Sleeps 3

Double/Twin Superior Garden View (3Ad)

  • Sleeps 3

Single Superior (1Ad)

  • Sleeps 1

Promo Room (2Ad)

  • Sleeps 2
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
The Corniche, Sahl Hasheeh, Red Sea Governorate, 84511

What's nearby

  • Old Town Sahl Hasheesh - 1 min walk - 0.0 km
  • Desert Rose Aqua Park - 13 min drive - 10.5 km
  • Senzo Mall - 15 min drive - 13.1 km
  • Hurghada Grand Aquarium - 18 min drive - 15.8 km
  • Makadi Water World - 21 min drive - 13.6 km

Getting around

  • Hurghada (HRG-Hurghada Intl.) - 38 min drive

Restaurants

  • ‪𝕃𝕒 𝕎𝕚𝕖𝕟 𝐿𝑜𝑏𝑏𝑦 𝐵𝑎𝑟 - ‬7 min drive
  • ‪Лобби Бар - ‬15 min walk
  • ‪فريش زون - ‬9 min drive
  • ‪بالاس لوبى لونج - ‬6 min drive
  • ‪بالم بوول بار - ‬8 min drive

About this property

KaiSol Romance Resort

Upscale eco-certified hotel near Red Sea
Take advantage of a free breakfast buffet, a marina and a poolside bar at KaiSol Romance Resort. This hotel is a great place to bask in the sun with a private beach, scuba diving and snorkelling. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a facial, a body treatment or a manicure/pedicure. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Enjoy the gym, as well as activities such as boat tours. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools
  • Free self-parking
  • A round-trip airport shuttle (surcharge), multilingual staff and a billiards/pool table
  • A 24-hour front desk, a TV in reception and ATM/banking services
Room features
All 251 individually furnished rooms include comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and bathrobes.
Extra amenities include:
  • Bathrooms with rainfall showers or deep-soaking baths plus bidets and free toiletries
  • Flat-screen TVs with premium channels
  • Balconies or patios, electric kettles and daily housekeeping

All-inclusive details

All-inclusive room rates at KaiSol Romance Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Bottled spirits included

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Hungarian, Russian

Similar properties

Reception hall

Flow Spectrum Resort Sahl Hasheesh

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
9.0 out of 10, Wonderful, 122 reviews
Flow Spectrum Resort Sahl Hasheesh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 6 bars/lounges
  • 6 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Basilico
  • Felucca
  • Heliodoro
  • Manohar
  • Oishi

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Evening entertainment
  • Gym
  • Hot tub
  • Library
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • Terrace

Spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book a Honeymoon room must present a valid marriage certificate issued within 6 months before travel to receive the discounted rate and benefits. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 68 per vehicle (return, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SUNRISE Romance Resort Adults Sahl Hasheesh Sahl Hasheeh
SUNRISE Romance Adults Sahl Hasheesh Sahl Hasheeh
SUNRISE Romance Adults Sahl H
KaiSol Romance Resort Hotel
KaiSol Romance Resort Sahl Hasheeh
SUNRISE Romance Resort Adults Only
KaiSol Romance Resort Hotel Sahl Hasheeh
SUNRISE Romance Resort Grand Select (Adults Only)

Frequently asked questions

Does KaiSol Romance Resort have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at KaiSol Romance Resort?

As of 23 Jul 2025, prices found for a 1-night stay for 2 adults at KaiSol Romance Resort on 25 Jul 2025 start from ฿7,380.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is KaiSol Romance Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at KaiSol Romance Resort?

Self-parking is free at this property.

What time is check-in at KaiSol Romance Resort?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at KaiSol Romance Resort?

Checkout is at noon.

Does KaiSol Romance Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 68 per vehicle applies.

Are there all-inclusive benefits at KaiSol Romance Resort?

Some rate plans available at this property are all-inclusive.

Where is KaiSol Romance Resort located?

Nestled on the beach, this Sahl Hasheeh hotel is within a 5-minute walk of Red Sea and Old Town Sahl Hasheesh. Makadi Bay Beach and Desert Rose Aqua Park are also within 6 miles (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

KaiSol Romance Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 189 reviews
Rating 8 - Good. 38 out of 189 reviews
Rating 6 - Okay. 7 out of 189 reviews
Rating 4 - Poor. 2 out of 189 reviews
Rating 2 - Terrible. 7 out of 189 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jasmine

Liked: Cleanliness, property conditions & facilities
This place is a really nice getaway. However, if you are American, more specifically, African American, anticipate stares from the European guests. We were told that not many Americans frequent Hurghada, hence the stares. It became quite uncomfortable after a while. Otherwise, the resort is beautiful and so is the beach! One of the best beaches I have ever been to. The service was good as well. The food was better than most resorts, as the buffet had many options for lunch and dinner. The rooms were EXTREMELY clean and the housekeeping staff did a tremendous job every day!
Stayed 4 nights in Jun 2025

10/10 Excellent

bedour

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing ...all was amazing...a dream ! Strongly recommend 150/100 It's our 3rth time...and we will come back with god will 👍
Stayed 4 nights in Apr 2025

10/10 Excellent

Gail

Liked: Amenities
First time we have visited Hurghada and had a lovely experience. From arrival to departure everything was first class. The staff went above and beyond for you and nothing was any problem. Would highly recommend Kaisol Romance Resort.
Stayed 7 nights in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Egypt, we chose a great location, hotel. Staff couldn’t do enough for us. Always smiling and very polite and helpful. Will definitely give the hotel another visit in the future.
Stayed 10 nights in Mar 2025

10/10 Excellent

FAISAL MUSTAFA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place sea was crystal clear very comfortable and relaxed adults only environment
Stayed 4 nights in Oct 2024

2/10 Terrible

Burkhard

Liked: Cleanliness, staff & service, property conditions & facilities
Toll
Stayed 15 nights in Mar 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a thoroughly enjoyable stay, really relaxing with all staff more than happy to help you with anything. Food was plentiful and the hotel was clean, tidy and welcoming. The swim up pool to our room was good with a friendly drink and towel service from the pool attendant. I would definitely book again.
Stayed 6 nights in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent pools, Room , food and quietness The only think i didn't like that the fresh juice is only with breakfast and the night show is not so good
Stayed 2 nights in Sep 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most romantic hotel by the pier! The staff is just excellent. We extended our stay here just to continue our romantic adventure. So many sites all within walking distance.
Stayed 3 nights in Feb 2023

10/10 Excellent

Nehal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its romantic, neat, friendly and entertaining
Stayed 5 nights in Sep 2022

6/10 Okay

Islam

Liked: Cleanliness, staff & service, property conditions & facilities
Over all stay at Kaisol Romance was good with room for improvement in house keeping and beach area . Friendly staff esp Serlyn at the main restaurant was an absolute delight . It would be a good idea to display the entertainment program schedule on a a screen near the restaurant or send a printed paper with schedule to the rooms as we felt like missing most of the shows cause it starts early while we were having our dinner .
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great the staff also is so friendly especially Mr Ibrahim he helped us a lot with everything Also Ahmed the man he clean the room The food is amazing
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing beach and good service. Room was OK but it showed its age.
Stayed 3 nights in Oct 2018

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cozy place with a view of Fuji mountain

Great hotel to observe Fuji , anytime of the day. I appreciate their small tokens of attention such as nice pastry of the day and great tea. will return
Stayed 3 nights in Sep 2023

8/10 Good

sanam

Liked: Property conditions & facilities
Hotel located in very good part of Sahel hashish , next to old town , you can go for a nice walk morning and evening . Beach is amazing loved our swim and snorkel every morning. Room were a bit rundown Food was ok in buffet But the area and promenade and beach was excellent
Stayed 9 nights in Sep 2022

10/10 Excellent

Nada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adult only

6/10 Okay

AHMED

Liked: Cleanliness, amenities, property conditions & facilities
Room service is terrible, they dont answer your call unlessyou try for few times and when they do it takes them 20 to 30 minues to get your needs. Also no snack bar near the beach.
Stayed 4 nights in Aug 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel & room was lovely. The swimming pools where smaller than expected. The location is quite, which we wanted, but more remote than we expected, it wasn't as easy to nip into Hurghada, as you might think. The staff really made the place, but they where always super busy, so on occasions forgot our drinks order, but really apologies for it. I would stay again. Top tip, remember to haggle on the cost of the spa treatment & boat trips.
Stayed 7 nights in Nov 2023

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great expectations but it didn’t deliver !

This hotel looks truly impressive. The rooms are huge. Everywhere is exceptionally clean. The beach is awesome and service here, and only here was very good. It’s Winter, but the entertainment is outside, not good for the performers and bar staff were hard to find. We were a party of 7 but not once, inside or out, did staff move tables/chairs to accommodate our group. Food was average, coffee bad and drinks very poorly made and the quality of spirits was cheap. The heated pool had only a few sun loungers, rooms in the immediate vicinity were being renovated, and at this bar, all inclusive wine was not made available, only additional charge bottles ! I raised this with management who stated that glasses for the wine could not be used in the pool area, however, a small fruit and no alcohol buffet used glass flutes for a guava cocktail. Some staff were non-plussed, and needed re-educating in basic customer service, others were very hard working. It lacked passion, soul and a common goal to be the best it could be. I was offered a late checkout to compensate for issues raised, which I didn’t use but appreciated. This hotel was very highly recommended and maybe I just picked the wrong 3 days to be there - I hope that your experience is a 5 star one !
Stayed 3 nights in Feb 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff: work sometimes 16hr days and do their best to speak i the language of thwir guests. They will bend over backwards to make sure you are taken care of. Somwtimea their responses are curt, but never rude. They are mostly cheeky and full of vibrant banter when able. The hotel: if you can, get a sea view room. The roms with the Jacuzzi are on the internal side of the hotel. The decor is veryuch in the region of opulence. There are a few fine touches that have let the place down but you can ignore them and be very comfortable.
Stayed 4 nights in Mar 2024

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing sunrise romance

Had a great 8 days at this hotel.workers like Ibrahim at the reception to George st the Italian restaurant and so many y others I don’t recall their names were amazing they go out of their way to satisfy you in any way they can. Great thanks all the chefs we had great cooking and lots of variety.entertainment changed everyday wonderful. Next time we will stay longer. Thanks to the great team. The beach is beautiful Service great Lots of towels Only disadvantage is to to wake up at 6:00 to reserve a spot but I survived it, snd it msde Me start my day esrlier The spa and massage is amazing Trip snorkelling was Also amazing We loved our vacation Thank you all
Stayed 8 nights in Oct 2022

10/10 Excellent

Bai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kaisol Romance

Attallah really took care of me. He made sure all my concerns were addressed. He did an amazing job cleaning my room and made the extra efforts to make sure the room was decorated nicely. A special thank you also goes out to Mahmoud at the Golf Cart Rental. Both Attallah and Mahmoud sure my experience at the hotel was amazing. They provided me with great customer service and I truly appreciate all their efforts. Additionally the food and drinks served at the hotel were equally as good, with a lot of options and varieties to choose from. I would definitely recommend this hotel to my friends and family.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hansha

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and food. Employee Improvements reqd: Reda (the concierge) has no Customer Service skills, he is constantly busy on his mobile phone and so provides no help whatsoever to guests. Unfortunately, the Customer Service Team at the main desk also did very little to provide any help and support. Please note that all restaurants must be booked 48hrs in advance. Some employees mention it's 24hrs and some say 48hrs. The booking service needs improving. Doesn't tell you what restaurants are open on what days! You can exchange currency to Egyptian Pounds in the machines within the hotel, however, if you want smaller denominations to give to the employees as tips, don't expect anyone at the hotel to help. Their answer was: "we don't keep any local Egyptian currency"!!! Everyone else at the hotel were Outstanding. Huge Thank You to: Sveltana (Customer Service Manager) who works long hours and is always willing to help with any questions/requests. Hashim (Restaurant Manager) - went above and beyond from day 1. Thank you for everything you did for us. Mustafa (Head Chef) and Rajendra (chef at Indian restaurant): thank you for being so helpful and accommodating by making vegetarian dishes for us. Raj, the veg food you made was outstanding :-) Naglaa - always has a smile on her face and greets everyone with a warm welcome. Karim (manages poolside area) - you are constantly busy, always happy and always willing to help everyone. Ahmed - thanks for the exceptional drinks service
Stayed 6 nights in Nov 2024

10/10 Excellent

David

Stayed 4 nights in Jun 2025

8/10 Good

Rachida

Liked: Cleanliness, property conditions & facilities
Bel hotel, très belle plage (mais quelques coraux / roches, j’ai nagé avec des chaussures aquatiques pour pas me faire mal, pas de méduses) Chambre superbe (jacuzzi et piscine privative) mais le jacuzzi dégageait une odeur de renfermée et il fallait appeler du personnel pour y faire couler l’eau L’eau de la piscine privée est froide malgré des températures de l’air élevées Le personnel est extrêmement froid surtout au bar de la plage on ne vous sert pas avec le sourire, le barman regarde sa carte pour faire l’addition car il ne connait pas les prix et lorsque vous commandez une boisson depuis votre transat le service est long Malgré le drapeau rouge on vous dérange pour des soins, des massages, des propositions d’excursions… c’est lourd ! Le personnel de réception à l’accueil est également froid, il manque de professionnalisme et de formation (check in et check out horrible). Le manager est bon et professionnel mais les autres j’ai pas aimé. Bref l'endroit est beau, on y mange bien, mais gâché par les personnes qui y travaillent.
Stayed 3 nights in May 2025