2/10 แย่มาก
Angel
19 ส.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This is a story worth to tell. The hotel is awful. The first night, the AC didnt work at all. The staff pretended to charge me €164 for that night, but I refused to pay that amount and they lowered it to €106. After we made the claim, the staff moved us to another building in front. The best part was reserved for the last day. We checked out and requested to the staff in the front desk if we could leave our luggage in the lobby, so we can walk around and eat something before catching our train to Venice. When we got back to the hotel, our luggage mysteriously disappeared not from the lobby but from the Hotel. After we claimed that someone at the hotel stole it (seven bags), some guy appeared at the hotel to pick us up and took us 20 minutes away from the hotel to recover all our luggage. We stopped somewhere in Rome in the middle of the road and some guy gave us our bags. Btw part of the staff dont even speak Italian, less English.
Angel
เข้าพัก 5 คืน, กรกฎาคม 2025