Dear HONEY,we are very sorry for your dissatisfaction and the negative opinion you gave to our Hotel. Unfortunately, as specified in our policy at the time of booking, late cancellation generates a cancellation penalty. We remain at your complete disposal and wish you a good day.

Thank you for your rating and nice feedback! We are pleased that we were able to meet your expectations and hope that you continue to be satisfied with our services.

Dear Mikael, we are very sorry for your dissatisfaction and we honestly don't see the reason why you left a negative review. As explained at reception, the reason for the penalty being charged comes from an error made by the Hotels-Com agent, in fact he should have requested the Hotel to change the dates of your booking and not canceled the existing booking to make a new one. The cancellation of the first booking has in fact generated a late cancellation charge in our system. We wish you a good day!

Dear Josè, We thank you for taking the time to leave your opinion. We are very sorry for your dissatisfaction because the iron is not present in the room for safety reasons. We would like to point out that the laundry and ironing service is available among the various Hotel services at a small additional cost. We didn't find it fair that you left the hotel without checking out, leaving unpaid charges. With the hope of seeing you again soon as a welcome guest, we wish you a wonderful day!

Thank you for your rating and nice feedback! We are pleased that we were able to meet your expectations and hope that you continue to be satisfied with our services.

Dear Mildred, we thank you for taking the time to share your opinion. We would like to make some clarifications: the room you booked was a Classic with French bed, the entry level type of the Fly Decò Hotel. As reported in the room descriptions when booking, if you wanted to look at the sea from the room window it was necessary to book another type of room. The buffet breakfast cannot be booked, it is a kind gift from the hotel and is always included, as is the breakfast box. No supplement is required for the breakfast box. The opening hours of the breakfast room are every day from 7 to 10. We thank you once again and wish you a wonderful day!

Dear Bradley, thank you for taking the time to write your opinion. We are very sorry for your dissatisfaction and for this reason we want to make some clarifications. Sea view rooms are on the first, second and third floors and are assigned based on booking history. On the fourth floor there are no sea view rooms because there is a panoramic terrace. The reason why it was necessary to activate the air conditioning manually is because in recent days we have activated the hot air in the rooms. As described, our complimentary Buffet breakfast is available every day from 7 to 10. We take note of what was not to your satisfaction and we will always do our best to offer a better service. We wish you a wonderful day!