Thanks for the feedback

This feedback is misleading and false - this guest started bringing troubles from the very beginning.When he was checking in at the reception he was wondering what was the price of his reservation in case of direct booking with the hotel hinting that if he cancels his reservation he could get a better price from us - we politely refused it and informed him that the reservation must remain as it is - moreover that it was prepaid reservation. Later - some time after he checked in he made a complain to the reception that there was some bad smell in the room - when the duty manager asked him to clarify what smell exactly it was and where and asked him to let her enter the room to check it - he couldn’t explain what smell it was and he didn’t let the reception enter the room. After that he didn’t talk about it but we received few calls later from the guest support department about this and reception explained to them the same. The morning when he was checking out he complained again that there was a bad smell like from sewerage system in the whole room. When he left I personally - with the cleaning lady - went to the room and the only bad smell we found was a terrible odor of the dirty human body mixed with the smell of rotten cucumbers - no any smell of sewerage was there at all. And let me point out that every room in our hotel is being cleaned and checked after every guest according to normal hotel standards - this room was same cleaned and checked and everything was fine there prior his arrival. So we find this feedback falke and totally misleading.

Dear guest - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we are looking forward to seeing you again with us :)

Dear guest - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we are looking forward to seeing you again with us :)

Dear guest - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we are looking forward to seeing you again with us :)

Dear Guest - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we are glad if you have enjoyed your stay overall. Looking forward to seeing you again with us :)

Dear guest - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we are glad if you have enjoyed your stay. Looking forward to seeing you again with us!

Dear guest, thank you for your kind feedback - it has been our pleasure to host you in our hotel! We will be glad to see you again with us.

Dear Marco, thank you for your kind feedback - it has been our pleasure to host you in our hotel! We will be glad to see you again with us.

Dear guest, thank you for your kind feedback - it has been our pleasure to host you in our hotel! We will be glad to see you again with us.

Dear guest, thank you for your kind feedback - it has been our pleasure to host you in our hotel! We will be glad to see you again with us.

Dear guest - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we are glad if you have enjoyed your stay over all.

Dear guest - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we are glad if you have enjoyed your stay over all.

Dear guest - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we are glad if you have enjoyed your stay over all. We are sorry if you felt some discomfort and though it is not quiet clear for us what exactly was not clean but let us assure you that all our common areas are being cleaned and checked regularly - including kitchen and bathrooms. Rooms are checked and made up every three days. Hope you had a pleasant stay in any case and we will be glad to see you again!

Dear Guest - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we are glad if you have enjoyed your stay over all.

Dear Sabina - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we will be glad to see you any time again!

Thank you for your kind feedbak - it has been our pleasure to host you and we will be glad to see you any time again!

Dear Guest, thank you for your kind feedback - it has been our pleasure to host you in our hotel and we are glad that you have enjoyed it again and again :) Looking forward to seeing you next time!

Dear guest, thank you for your kind feedback - it has been our pleasure to host you in our hotel and we are glad if you had enjoy your stay over all.

Dear guest - thank you for your kind feedback! It has been our pleasure to host you in our hotel and we hope you had a pleasant stay.

Dear guest, thank you for your kind feedback - it has been our pleasure to host you in our hotel and we apreciate all your remarks and comments. We are sorry if you felt some discomfort while stay but to make it fair please note that all details and amenities of each room type are clearly given in the hotel profile description and in each room's description. So any guest can book that room which most fits his/her travelling needs.

Dear Katarina, thank you for your kind feedback - it has been our pleasure to host you in our hotel and we are glad that you have enjoyed your stay. We will be glad to see you again with us any time!

Dear guest, thank you for your kind feedback - it has been our pleasure to host you in our hotel and we are glad if you have enjoyed your stay over all.

Dear Eva, thank you for your kind feedback - it has been our pleasure to host you in our hotel and we are glad if you have enjoyed our convenient location, professional staff and good breakfast. Will be always glad to see you again with us in Riga!

Dear Guest, thank you for your kind feedback - it has been our pleasure to host you in our hotel and we are glad if you have enjoyed your stay over all. Always will be glad to see you again!

Dear Guest, thank you for your kind feedback - it has been our pleasure to host you in our hotel and we are glad if you have enjoyed our comfortable facilities and friendly staff. Please note that breakfast lay out is always taken care by two employees at least - receptionist and the cleaning lady. We are sorry if you had some discomfort but sure there was no bother at all for us to check and to replace some stuff immediately. Hope you had a pleasant stay over all and we are looking forward to seeing you soon with us!

Thank you for your kind feedback - it has been our pleasure to host you in our hotel and we hope you had a good time over all.

Dear Guest - thank you very much for your kind feedback! It has been our pleasure to host you in our hotel and we are glad that you have enjoyed your stay over all. Looking forward to seeing you again any time!

Dear guest, thank you for your kind feedback - it has been our pleasure to host you in our hotel! We are glad if you have enjoyed your stay over all and especially our friendly staff. We appreciate all remarks and comments from our guest, so to make it fair please note that we are 2* hotel with basic amenities and features. We are trying our best to fulfill all our guests''needs but in the scope of given level of service. We hope you had a pleasant stay over all and wish you to be more attentive next time with your choice of accommodation to consider allergic issues. Kind regards!