Great service great room and very clean. Just be warned you cannot talk or laugh after 11pm or you will be asked to be quieter. So not great if your looking for a social spot. Otherwise was great deal and super clean.
We stayed in a family room-2 bedrooms. Newly renovated. Very clean and quiet. The small kitchenette was well equipped for simple food ( no stove) and the bbq area very nice and clean.
Beds were comfortable with nice duvets and comfy pillows. Staff was helpful and cheerful.
The motel looks a bit deceiving at first glance-not special from the outside. But the renovated room was very nice and comfortable. Close to restaurants and a short drive to the hot springs but far enough off the main road to minimize traffic noise.
We found BEDBUGS in the bed right after check in. Didn't want to spend the whole night in this condition. They offered free cancellation and we headed back to Calgary that night. Think twice before you book this property.
Md Hasib Uddin
การตอบกลับจาก The management team วันที่ 5 มี.ค. 2024
Hi Md Hasib, we once again apologize for the inconvenience. Bedbugs can be found at any hotel regardless of cleanses of the room as they are brought in by previous guests. Since you didn't get any bite we offered you full refund even though you used the room about 6 hours so you could use that money to freshly sleep at a different property(also you don't have to drive back to Calgary). We did it because even if you get a different room from us, it can still impact your anxiety so we chose your peace of mind over our profit. It was our 3rd case that bedbug found in our rooms since 2018. Unlike othertimes, there was only one bedbug on the bed found in the entire room and there was no signs anywhere. The expert is thinking that you're the one who brought the bedbug because the room was empty for 2 weeks before you check-in and if it was there for 2 weeks it should leave some dark spots. We're not too sure where you had been before check-in but hopefully you didn't bring new friends to your home.
Nice and clean room. Just had a hard time with the door lock
Michelle
เข้าพัก 1 คืน, มกราคม 2024
8/10 ดี
Christopher
19 ม.ค. 2024
Christopher
เข้าพัก 4 คืน, มกราคม 2024
10/10 ดีเลิศ
Jillian
เดินทางกับคู่รัก
15 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Easy check in with friendly staff. When we arrived our room door was ajar, and we found that you’d have to slam it super hard a couple times in order for it to actually close securely. The occupant below us also seemed to have the same problem so we heard eachother slamming the doors often. Otherwise, was a clean room and this motel is within walking distance of lots of restaurants in town.
It was a nice warm, comfortable stay at the lodge. The staff were kind, patient and attentive who did a good job of cleaning our room.
The only issue was you could hear through the walls a little.
This was my first time at Crystal Springs Lodge. I have stayed at the BW in town, and was skeptical choosing one of these properties. The property was perfectly located, exceptionally clean, quiet and comfortable. I would highly recommend and will stay there again.
Stay there every winters!! Amazing stay every-time!!
Afsheen
เข้าพัก 1 คืน, ธันวาคม 2023
8/10 ดี
Amanda
24 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
For what we needed, a clean cheap place to lay our heads down at night, it was fine. We didn’t spend a lot of time so I can’t rate everything. Just use your own shampoos. The stuff they provided in the bathroom left my hair feeling unwashed and straw like. The bed was springy and I’d probably hit the ceiling if someone else sat on it. But you get what you pay for. It’s not high end. We expected that and we’re fine with it.