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Novotel Queenstown Lakeside

4.0 star property
Family-friendly hotel with fitness centre and 24-hour front desk

Choose dates to view prices

Photo gallery for Novotel Queenstown Lakeside

Golf
Private spa tub
View from room
Bar (on property)
1 bedroom, minibar, in-room safe, desk
In the heart of Queenstown City Centre, Novotel Queenstown Lakeside offers an upscale eco-certified haven. Enjoy a rejuvenating soak in the spa tub, then savor breakfast at Elements or grab a drink at the bar. Cycling enthusiasts will love exploring nearby trails while others can unwind in the garden or stay active with gym access and bike rentals.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • 24/7 front desk
  • Gym
The current price is ฿5,043
฿5,799 total
includes taxes & fees
7 Sept - 8 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed, Lakeside

1 bedroom, minibar, in-room safe, desk

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Bathrobes
  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(20 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(55 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside | 1 bedroom, minibar, in-room safe, desk

Double Room, 2 Double Beds, Lakeside

8.2 out of 10
Very good
(10 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Bathrobes
  • 26 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, View

1 bedroom, minibar, in-room safe, desk

Standard Double Room, 2 Double Beds, View

8.6 out of 10
Excellent
(20 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, View

8.4 out of 10
Very good
(17 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Hairdryer
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About the area

Located on a lake, Novotel Queenstown Lakeside is in Queenstown City Centre, a walkable area in Queenstown with good shopping. Queenstown Arts Centre and Toi o Tahuna are cultural highlights, and some of the area's activities can be experienced at The Remarkables Ski Area and Fear Factory Queenstown. Travelling with kids? Consider Cookie Time and Underwater Observatory. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowshoeing and snowmobiling.
Visit our Queenstown travel guideOpens in a new window
Map
Corner of Earl and Marine Parade, Queenstown, 9348

What's nearby

  • Queenstown Mall - 2 min walk - 0.2 km
  • Queenstown Beach - 2 min walk - 0.2 km
  • Queenstown Gardens - 3 min walk - 0.3 km
  • TSS Earnslaw Steamship - 5 min walk - 0.5 km
  • Skyline Queenstown - 10 min walk - 0.9 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • ‪Cookie Time - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪The Bathhouse Tapas Bar & Restaurant - ‬1 min walk
  • ‪Novotel Queenstown Lakeside - ‬2 min walk
  • ‪The World Bar - ‬2 min walk

About this property

Novotel Queenstown Lakeside

Upscale eco-certified hotel located in Queenstown City Centre
A garden, dry cleaning/laundry services and a bar are just a few of the amenities provided at Novotel Queenstown Lakeside. Adventurous travellers may like the cycling at this hotel. For some rest and relaxation, visit the hot tub. The on-site restaurant, Elements, offers breakfast, dinner and children's meals. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a gym and a business centre.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • An electric car charging station, express check-out and express check-in
  • Babysitting (surcharge), concierge services and luggage storage
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 273 rooms boast comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-compatible safes and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 21-inch LCD TVs with streaming services and satellite channels
  • Balconies or patios, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (NZD 45 per night); discounts available
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: NZD 37 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately NZD 37 per person
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Nearby parking fee: NZD 45 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

Is Novotel Queenstown Lakeside pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Novotel Queenstown Lakeside?

As of 22 Aug 2025, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on 7 Sep 2025 start from ฿5,042.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel Queenstown Lakeside?

Valet parking is available for NZD 50 per night. Limited spots are available.

What time is check-in at Novotel Queenstown Lakeside?

Check-in start time: 2 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Queenstown Lakeside?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Novotel Queenstown Lakeside located?

This family-friendly Queenstown hotel is located on a lake, steps away from Williams Cottage, Queenstown Gardens and Queenstown Beach. Lake Wakatipu and Church of St Peters are just steps away.

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Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1003 reviews
Rating 8 - Good. 316 out of 1003 reviews
Rating 6 - Okay. 109 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 20 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the lake and town.
Stayed 3 nights in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great spot. Easy to walk to restaurants, cafes and shopping. Staff always accommodating if you needed anything.
Stayed 9 nights in Jul 2025

10/10 Excellent

Yue

Liked: Staff & service, amenities, property conditions & facilities
Hotel location is excellent, shops around there. The room is clean and well decorated
Stayed 2 nights in Jul 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of Queenstown great hotel
Stayed 2 nights in Apr 2025

8/10 Good

Nayyera

Liked: Staff & service, amenities, property conditions & facilities
Excellent location, easy short walk to everything Queenstown has to offer. Close to the bus for the slopes. Comfortable and large beds. Only negative was the daily cleaning was not up to standards, rubbish was not removed from the bins etc. The hotel should focus on this,
Stayed 7 nights in Jul 2025

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for an amazing stay! This property was clean, the bed was comfy, and it is in such a great location - very walkable and close to all the main transportation. The only downside was that the heater in my room didn’t work - however, maintenance was very prompt in attempting to fix this! Whilst it was cold in the room, the sheets were very warm and perfect for the winter season. I’ll definitely want to stay with Novotel again!
Stayed 2 nights in Jul 2025

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
The location is great. But the property is crazy in need of a clean up and renovation. The paints peeling off the walls, towel rails broken, noisy and just not great. A curtain shower etc. all things that are first world but at a premium price you’re paying for location and not hotel. If this hotel was anywhere else it wouldn’t be able to charge these prices so they are riding it as long as they can. Novotel group really need to take a look at the brand reputation. But all in all a great location, fairly friendly staff but really bad rooms.
Stayed 2 nights in Aug 2025

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, but the age of the hotel shows in the rooms and bathrooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel must stay

Beautiful hotel right downtown Queenstown with stunning lake views. Highly recommended this hotel and staff was amazing and so friendly.
Stayed 4 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat the location of this hotel!
Stayed 7 nights in Apr 2025

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old facilities, hardly no soundproof between rooms but charged at really high price, customer service not good, few staff is normal but most staff can be very curt and impatient. Can get much better customer service and newer hotel facilities elsewhere at cheaper price. Only benefit is it's convenient location near central.
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Liked: Staff & service, property conditions & facilities
Wry nice rooms, great breakfast, lakeside and right in town.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mint scenary
Stayed 1 night in May 2025

6/10 Okay

Evan

Liked: Cleanliness
Disliked: Amenities
Nothing special about the property aside from proximity to the city. Room was very average for 250+ a night
Stayed 2 nights in May 2025

10/10 Excellent

Gayle

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location and accommodating staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Patrick Joseph O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the staff very helpful, excellent location. Central to the town.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rexie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great facility
Stayed 3 nights in Feb 2025

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean room, bed was very comfortable. Coffee machine, robes and a small balcony with views of the lake. No mini bar. Good customer service. Would stay here again.
Stayed 2 nights in May 2025

8/10 Good

Kenneth Robert

Liked: Cleanliness, staff & service, amenities
Property is clean and well maintained, rooms are a bit tired and showing age. Especially bathrooms with shower over a bathtub and shower curtain bit outdated. There was only a twin room available and it was waste of space for only 2 of us. Weird no hotel info or menu left in room, had to read qr code for inroom dining and find out from asking where facilities were and timing. Location is excellent and has good access to main streets, no hills to navigage. Staff are nice and helpful pity guests couldnt be same with thise with infants allowing them to make a mess at breakfast, didnt realise parents dont care about kids and let them throw food everywhere. Poor staff cleaning floors but they done well. Id stay here again for the location.
Stayed 8 nights in Jul 2025

8/10 Good

myles

Liked: Cleanliness, staff & service, amenities
Dated hotel but in a great location
Stayed 3 nights in Feb 2025

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Holiday

Fabulous location in Queenstown, close to town central and many attractions. Restaurants and bars within walking distance, plus plenty of shopping. Meals at hotel on high cost side, but plenty of choices around the area with different cuisines. Room on small side and unfortunately my stay, road works right outside my room started 7am each morning.
Stayed 3 nights in May 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel made it very easy to be in town.
Stayed 2 nights in Jan 2025

10/10 Excellent

Fisun

Great location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean, quiet, spacious rooms. Very convenient location in Queensland.
Stayed 1 night in Feb 2025