Hi Sir Juan,Thank you for taking the time to leave feedback regarding your recent tour experience. We're truly sorry to hear that your experience didn't meet your expectations.We value all feedback, both positive and negative, as it helps us improve our services. Your comments have been shared with our partner travel agency, and we're actively working on addressing the issues you mentioned to ensure a better experience for our future guests.If you're willing to provide more details about your experience, we'd love to hear from you directly so we can better understand how to make things right. Please feel free to reach out to us at reservations.palawan@sotograndehotels.com Once again, we apologize for any inconvenience caused and appreciate your honest feedback.Thank you very much!Sylvan, Front Office Manager

Dear Ms. Tracy,Warm Greetings from SotoGrande Hotel Palawan!It is our pleasure to host you during your stay at Puerto Princesa City, we thank you for taking your time to share your insights and feedback with us. We are delighted to hear that you've enjoyed your dining experience during your stay, we would like apologize for not meeting your expectations in regards to staff information about your queries. Please know that we value guests' feedbacks and your insights are cascaded with our team so we may continuously improve our guest experience.We would love the opportunity to exceed your expectations and would like to have you back at Sotogrande Palawan on your next visit.Kind Regards,Sylvan LabradorFront Office Manager

Hi Jeandra,Thank you for sending us your feedback and insights during your stay with us. Rest assured that the concerns are well noted and taken care of, this will provide us with knowledge to better improve our services when you return.Thank you very much and we hope to see you again the soonest!