Puerto de la Cruz

First the positives - I was a solo traveller and was delighted with my lovely big airy apartment style accommodation on the quieter side of the 3 storey block. It was very clean and was serviced daily with a built in safe (€2 per day charge to use it!!) Food/drink - poor for a 4 star. I like to explore so opted for Half Board. Breakfast was was the best meal of the day with unlimited juice/smoothies/chilled water. Tea and coffee was dreadful. Felt very put out when on the 4th day of my holiday I was challenged by the waiting staff for taking a glass of water with my evening meal - it had been ok to do so the first 3 nights- I was aware that 'drinks' were not included for half board but it never dawned on me that meant water too! There would be a €2 charge for that!! Red wine was €2.50 a glass and served ice cold (not pleasant) The impression given was that they would prefer you to be all inclusive for an added charge of €15 a day, I am. It a big drinker or eater so all these additional charges would have made my holiday very expensive. I chose to buy my own water from a shop at €0.48 a 1.5litre bottle (but was not allowed to take that into the restaurant) The pools and amenity areas were pleasant and there were ample sunloungers available but a €10 charge for a towel (non refundable) glad I took my own. It all felt a bit penny pinching and behind the times. The staff did their best and were courteous but I don't feel able to recommend the hotel to others.

Royal level family is small and has a lovely setting looking out over the sea. Two restaurants within 1mins walk.Lovely pool and nice rooms. The upper floor rooms are accessed via very steep slippery stone steps. No lifts or staff to help with suitcases.

Property facility average, cleanliness should be better, gym area very poor, nice pools but cold, close to beatiful beaches, royal experience not worhy money.