Great front desk staff! The front desk staff are wonderful! Very friendly & always smiling. The room was great, super clean and smelled amazing! The breakfast was nice and had plenty of options! The pool was a bonus for our guys.
It was really a great experience staying at this hotel. Friendly staff, complementary water bottles, fresh coffee, and tea available 24/7 plus great breakfast menu.
Overall very pleasant experience.
Will definitely stay at this facility in future.
Thank you for letting us know about your stay! We are sorry to hear that we did not exceed your expectations while staying with us. Please know that our team is always available during your stay to address anything that is going wrong prior to your departure. We look forward to serving you again in the future, and hopefully all your expectations are met or preferably exceeded on your next visit.
Thank you for sharing your comments, and we’re so concerned to hear that you were unhappy with your stay. Please know that our team is always available during your stay to address anything that is going wrong. We hope you will consider giving us another chance in the future to provide a more positive experience.
4/10 แย่
Lakxmi Narayana
เดินทางกับครอบครัว
30 มี.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Customer service
Lakxmi Narayana
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Tony Galang วันที่ 3 เม.ย. 2024
Thank you for sharing your comments, and we’re so concerned to hear that you were unhappy with your stay. Please know that our team is always available during your stay to address anything that is going wrong. We hope you will consider giving us another chance in the future to provide a more positive experience.
I was there for a surgery that I had in that area which was hours from my house. The staff knew I was there for that and for recovery for a few days after. The staff were so kind and accommodating! They not only were so friendly and sweet, but they went above and beyond to check in on me every time my daughter went to the lobby. It was better than any experience I’ve had in a hotel, and I travel frequently so hotels are a second home to us! I genuinely can not thank them enough for their care and attention during my stay there!
nice desk service, clean room, but $75 dog fee ridiculous as rest area for dogs weedy, full of trash, extremely small, and has huge spot lights for building blinding humans with dogs.
1st room had mold growing on the bathroom ceiling. They immediately moved me to another room that was fine. Needs some tlc but fine enough
Guy
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tony galang วันที่ 10 ก.พ. 2024
Thank you for taking the time to share with us your valuable feedback. We sincerely appreciate your comments, and we’re very sorry you were unhappy with our guest room. The hotel will continue to undergo improvements in order to provide a great place for you and your family to stay while in the area. We appreciate your comments about the maintenance issues you encountered in your guest room, and we will continue to monitor these items to ensure we correct the issues.
Thank you for filling out our survey, we’re so concerned to know that you were unhappy with your stay. Please know that our team is always available during your stay to address anything wrong. We hope you will consider giving us another chance in the future to provide a more positive experience.
2/10 แย่มาก
Kim
15 ม.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
Kim
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Tony Galang วันที่ 16 ม.ค. 2024
Thank you for taking the time to share your thoughts on our hotel. We hope that you were able to speak with our team prior to your departure about any specific issues or challenges you faced so we could correct them for our future guests.
Thank you for taking the time to share your thoughts on our hotel. All feedback is a great tool that allows us to consistently improve upon our guest experience. Your comments have been shared with our team as we continue to monitor any potential challenges our guests may face; we appreciate you alerting us of the issues you had with our HVAC system, and we’ve already sent our maintenance and engineering teams to investigate this right away.Thank you again for your valuable comments, we would love nothing more than to host you again in the future and ensure that your next experience with us is a great one.
The front desk staff was welcoming, the property felt clean and I was given 2 complimentary bottles of water.
Elise Armelle
เข้าพัก 1 คืน, มกราคม 2024
6/10 พอใช้
tanbir
เดินทางเพื่อธุรกิจ
8 ม.ค. 2024
ชื่นชอบ: ความสะอาด
We didn't need an accessibility room and washroom. We didn't have this washroom. Didn't like it.
tanbir
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Tony Galang วันที่ 15 ม.ค. 2024
Thank you for taking the time to share your thoughts on our hotel. We hope that you were able to speak with our team prior to your departure about any specific issues or challenges you faced so we could correct them for our future guests. We thank you again for sharing, and we do look forward to having you back at the Hampton Inn Monroeville!