2/10 แย่มาก
Marina
เดินทางเป็นกลุ่ม
1 ธ.ค. 2023
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Had a challenging time connecting with property prior to arrival. Best to WhatsApp. Upon arrival, I was informed of a $THB cash deposit. Since I was leaving back to the US after, I requested they charge my credit card instead. However was insistent it was cash. I provided $USD as deposit as that was all I had available and informed the staff that I was leaving early for checkout. Staff said it was fine. 1 hour before check out I look for staff and contact property staff lead and no response.
They get back to me in the evening and ask for my bank information to issue deposit instead of issuing $ credit to original credit card transaction.
This was overall a frustrating experience and does not feel authentic. do not recommend.
The villa itself was okay- we get there and there are still items in fridge, sparse toiletries, and had sewer smell. The villa is far from main tourist activities (1-1.25 hr drive).