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Reviews of Hotel San Carlos - Downtown Convention Center

3 out of 5
Hotel San Carlos - Downtown Convention Center
202 N Central Ave, Phoenix, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 310 out of 1004 reviews" "
Rating 8 - Good. 304 out of 1004 reviews" "
Rating 6 - Okay. 186 out of 1004 reviews" "
Rating 4 - Poor. 124 out of 1004 reviews" "
Rating 2 - Terrible. 80 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

aaron

Business traveller
Disliked: Property conditions & facilities
WiFi didn’t work for the 3 days I was there. The best they could do was offer to sit in the lobby. What a joke!
Stayed 3 nights in May 2024
Response from Anthony on 22 May 2024
Please accept our apologies for the inconvenience.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I'd seen the ghost 😉
Stayed 3 nights in Feb 2024
Response from Anthony on 19 May 2024
Thank you for staying with us, we appreciate your feedback and are glad to see you enjoyed your stay. Please visit us again if you're in the area. Until then, safe travels.

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, staff & service
We came into Phoenix to see a concert and since this hotel was right around the corner from the venue I figured it'd be a cool place to stay. It's an old hotel and it definitely looks like it. I'm no professional but I'm sure there's a way to keep the historic charm while still keeping it updated. The bed was really, really firm and if I hadn't driven 700 miles it probably would have been uncomfortable but after being in the car for 10 hours it wasn't the worst. The room was clean, the linens were clean, and there was a TV. What really made it amazing, and why I'd stay here again, was the staff and the location. The person at the front desk when we got in at 5AM was so, so kind. They helped us get into our room quickly, told us where to park, and was really lovely. I was really sad we only saw them during check-in. There were a lot of homeless people around but none of them bothered us as we walked around the area exploring. There’s plenty to do within a 10 minute walk which is awesome but the pub downstairs was amazing. Overall, I'd stay again even though it's an old building in need of some updating.
Stayed 1 night in Apr 2024
Response from Anthony on 13 May 2024
Thank you for staying with us, we appreciate your feedback and are glad to see that you enjoyed your stay. It was our pleasure to have you as our guest. As for the hotel, we are planning a restoration of the hotel in the coming months, so we hope you'll return after we've finished and experience an even better Hotel San Carlos. Your comments will be shared with the staff. Until next time, safe travels.

2/10 Terrible

Kayla

Business traveller, Travelled with group
Disliked: Property conditions & facilities
Horrible beds. I would never stay here again due to the rock hard beds and pillows. The hotel dated which I feel some people like the charm but the beds were too awful to ever give it a good review
Stayed 4 nights in Apr 2024

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had good time
Stayed 5 nights in Apr 2024
Response from Anthony on 3 May 2024
Thank you for staying with us, we appreciate your feedback and are happy to see that you enjoyed your stay. We hope you'll visit us again when you are able. Until then, safe travels.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Quaint older hotel. Nothing fancy but very kind staff
Stayed 1 night in Apr 2024
Response from Anthony on 3 May 2024
Thank you for staying with us, we appreciate your feedback and are happy to see that you enjoyed your stay. We hope you'll visit us again when you are able. Until then, safe travels.

10/10 Excellent

Cati L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great hotel, very clean , convenient to all dining, convention center , airport. Highly.
Stayed 3 nights in Apr 2024
Response from Anthony on 2 May 2024
Thank you for staying with us, we appreciate your feedback and are glad to see you enjoyed your stay. Please visit us again when you are able to do so. Until then, safe travels.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony on 2 May 2024
Thank you for staying with us, we appreciate your feedback and are glad to see you enjoyed your stay. Please visit us again when you are able to do so. Until then, safe travels.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 2 nights in Mar 2024
Response from Anthony on 29 Apr 2024
Thank you for staying with us, we're very happy to see you enjoyed your stay. Please visit us again when you are able to do so. Until then, safe travels.

8/10 Good

Melvyn, Irvine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally placed to convention center. Few minutes walk. Offers no breakfast and there are few options available nearby. Internet was slow but worth the value given its location.
Stayed 2 nights in Apr 2024
Response from Anthony on 26 Apr 2024
Thank you for staying with us, we appreciate your feedback and are glad to see that you enjoyed your stay. We hope you'll visit us again in the future as we have exciting renovations and upgrades planned for the hotel.

2/10 Terrible

Giuseppe, St Catharines

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute disaster of a hotel. They clearly haven’t invested a penny since 1965. Upon check-in the clerk tells me to pull hard on the shower knob because it sticks. There was hair throughout the tub. Quite honestly, I could look past a hair if the room wasn’t such a dump. The walls are paper-thin so I had Mr. Opera singer keeping me up on the first night and then Greg fighting with his girlfriend Anna over the phone keeping me up the second night. The ONLY thing going for this roach motel is the location, in the middle of downtown. Guys, the illuminated sign out front doesn’t even work. I booked last minute for a conference and downtown was sold out. Otherwise, I’m embarrassed to say I stayed here. Steer clear.
Stayed 3 nights in Apr 2024
Response from Anthony on 27 Apr 2024
Thank you for staying with us. We're sorry you were not happy with your stay and would have attempted to correct the matter while you were here had we known, rather than read about these issues after the fact.

10/10 Excellent

Elaine

Travelled with family and small children
No mini fridge in the room was a very big disappointment
Stayed 4 nights in Apr 2024
Response from Anthony on 25 Apr 2024
Thank you for staying with us, we appreciate your feedback. Please visit us again after renovations are complete and you'll find the room amenities updated.

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good hotel visit. Wish there was a bar/restaurant in the San Carlos hotel. It is a small room, but it works well. Might visit the next time.
Stayed 1 night in Apr 2024
Response from Anthony on 22 Apr 2024
Thank you for staying with us, we're glad to see you enjoyed your stay. Please visit us again when are you able to do so.

10/10 Excellent

Deirdre

Stayed 1 night in Mar 2024
Response from Anthony on 12 May 2024
Thank you for staying with us, we appreciate your feedback and are happy to see that you enjoyed your stay. We hope you'll visit us again in the future.

6/10 Okay

Dave

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Anthony on 21 Apr 2024
Thank you for staying with us, we appreciate your feedback. Please visit us again when you are able to do so.

8/10 Good

Adina

Stayed 1 night in Apr 2024
Response from Anthony on 10 May 2024
Thank you for staying with us, we appreciate your feedback and are happy to see you enjoyed your stay. Please visit us again when you are able to do so. Safe travels until then.

10/10 Excellent

Marvin, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to do many things in walking distances!
Stayed 2 nights in Mar 2024
Response from Anthony on 19 Apr 2024
Thank you for staying with us, we're pleased to see you enjoyed your stay. We hope you'll visit us again in the future. Until then, safe travels.

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. TV and internet not so good.
Stayed 5 nights in Apr 2024
Response from Anthony on 18 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Aditya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anthony on 18 Apr 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Valentin, victorville

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Extremely dated and janky, with horrible lighting and parking situation. Customers have no control over the heating or cooling and take what you get. The most uncomfortable bed with pillows that are thin and beat down complimented by comforters from the 80's. Many other hotels downtown provide validation for parking within a much closer distance. We will not stay here again there are many other options.
Stayed 1 night in Apr 2024
Response from Chelsea H. on 16 Apr 2024
Thank you for staying with us, we appreciate your feedback. We will be renovating the hotel in the future to address the amenities you mentioned. Please visit us again after the renovations are complete

10/10 Excellent

China Indigo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the atmosphere, the proximity to our event, the staff was courteous, friendly and helpful. Made us feel welcome without fussing over us. The room was clean and comfortable. Delicious food at Centrico, and we were quickly attended to and served when we shared that we had a pending event with limited window of time. The shrimp tacos were delicious. Later, after the event we had a delicious night nosh at Seamus McCaffrey's Irish Pub one door down—vegetarian Boxty in a cream wine sauce. Fabulous. Only issue was metered parking. We navigated through that—and we will be back again!
Stayed 1 night in Apr 2024
Response from Chelsea H. on 16 Apr 2024
Thank you for giving us positive feedback regarding our hotel and staff. Our staff works hard to ensure each guest has an enjoyable and comfortable stay. We look forward to seeing you in the future.

8/10 Good

Donna, Keams Canyon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay wish I had view of the city not another building or roof tops.
Stayed 2 nights in Feb 2024
Response from Chelsea H. on 16 Apr 2024
Thank you for staying with us. You may have booked our standard room but we do offer a queen room with a city view and a double room with a city view. I hope you give us another chance in the future.

6/10 Okay

Beverly, Lafayette

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Soooo outdated.... needs conveniences of most all hotels (refrigerator/microwave). Only stayed based on rate and convenience of its downtown location.
Stayed 5 nights in Apr 2024
Response from Chelsea H. on 16 Apr 2024
Thank you for staying with us, we appreciate your feedback. We will be renovating the hotel in the future to address the amenities you mentioned. Please visit us again after the renovations are complete

8/10 Good

Barbara

Stayed 2 nights in Apr 2024
Response from Anthony on 2 May 2024
Thank you for staying with us, we appreciate your feedback and are glad to see you enjoyed your stay. Please visit us again when you are able to do so. Until then, safe travels.

4/10 Poor

ALAN

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
El hotel es viejo, mal tenido, las camas son incomodas y las almohadas, peor.
Stayed 1 night in Apr 2024
Response from Anthony on 18 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Anthony on 9 Apr 2024
Thank you for staying with us, we appreciate your feedback. Please visit us again when you are able to do so.

6/10 Okay

DONALD

Travelled with partner
Liked: Cleanliness, staff & service
Location is great! An older place with lots of ambience. Could do with upgrading but… I suppose that the okey worldly feel is part of the appeal
Stayed 1 night in Apr 2024
Response from Anthony on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback. We hope you'll visit us again after renovations are complete. Until then, safe travels.

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique and historic property, with tons of charm! Staff was very welcoming and friendly!
Stayed 1 night in Apr 2024
Response from Anthony on 7 Apr 2024
Thank you for staying with us, we're glad to see you enjoyed your stay. Please visit us again when you are able to do so. Until then, safe travels.

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very Old!!! Internet is TERRIBLE !!!! Old Bathroom,but they are remolding the entire Hotel soon.
Stayed 1 night in Apr 2024
Response from Anthony on 7 Apr 2024
Thank you for staying with us, we apologize for the internet connection, it will be addressed in the renovations.

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We were in town for a Diamondbacks game. Location was great. Staff very friendly. Disappointed in lack of amenities- pool closed, no restaurant or coffee shop on site. Tub without handrails. There is a great donut place across the street.
Stayed 3 nights in Mar 2024
Response from Anthony on 31 Mar 2024
Thank you for staying with us, we appreciate your feedback. We will be renovating the hotel in the future to address the amenities you mentioned. Please visit us again after the renovations are complete.

6/10 Okay

Carolyn S, Meredith

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Poor bathroom fixtures. Very limited gym with broken equipment.
Stayed 3 nights in Mar 2024
Response from Anthony on 31 Mar 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Ethan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony on 30 Mar 2024
Thank you for staying with us, we appreciate your feedback and are happy to see you enjoyed your stay. Please visit us again when you are able to do so.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Awesome nostalgic memorabilia around the halls. Loved the vibe and the staff is amazing. I left something behind by mistake that is very sentimental and the staff had it sent my way the same day I contacted them. Im so glad I booked . Definitely would stay again.
Stayed 2 nights in Mar 2024
Response from Anthony on 28 Mar 2024
Thank you for staying with us. We appreciate your feedback and are glad to see you enjoyed your stay. We're glad we were able to get your lost item back to you. Please visit us again when you are able to do so. Until then, safe travels.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical appeal
Stayed 2 nights in Mar 2024
Response from Anthony on 28 Mar 2024
Thank you for staying with us. We appreciate your feedback and are glad to see you enjoyed your stay. Please visit us again when you are able to do so. Until then, safe travels

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We came into town for a concert that was a 10 minute walk from the hotel. This hotel was slightly less money than the big chains around it. I recognize that it’s the oldest building in downtown PHX. I work in travel and I understand certain things and try to be reasonable. This by far is one if the worst hotels I face ever stayed in. Here are the reasons: 1. No parking or validation. Okay we made it through 2. No climate control. Okay. Building is old 3. The water pressure was a joke. It would go freezing cold to scolding hot. 4. The beds are literally the worst I have ever experienced. The pillows are bricks and the beds shake if you blink and the springs are in your back. The building is old but come on. At least give us the ability to fall asleep. There is no excuse for that. 5. No pool as it was empty If we were staying any longer than overnight I would have asked for a refund and checked out. I stayed here with my daughters, and the people across the hall from us came home drunk, super late as we are in a college area with a lot of bars and they were absolutely screaming at the top of their lungs and the place is so paperthin that you can hear everything and I called the front desk to check on the room and nothing ever happened as they continue to scream as loud as they could into the early-morning hours. I could not have had a worse experience at this “hotel”.
Response from Anthony on 25 Mar 2024
Thank you for your feedback. Our hotel is 96 years old, and the downtown area was literally built around the hotel over the last 96 years. We put the information regarding the pool and parking on Expedia's website for your review prior to booking so there are no surprises when you arrive. Our hotel is in a lively downtown area, and we cannot control what happens out on the street and are limited with regard to controlling what people do in their rooms. The loud people were told to be quiet, and we offer our apologies if they did not.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Chelsea H. on 27 Mar 2024
Thank you for taking the time to rate us, we hope to see you again in the future.

8/10 Good

Carol A

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the historic hotel. A nice stay, very clean and the staff was very welcoming.
Stayed 1 night in Mar 2024
Response from Anthony on 23 Mar 2024
Thank you for staying with us, we appreciate your feedback. We're glad to see you enjoyed your stay and hope that you'll visit us again in the future. Until then, safe travels.

6/10 Okay

Marie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had tickets to a concert at the Footprint Center. Hotel very conveniently located to walk to restaurants and venue. However bed was very uncomfortable and you could hear people talking/coughing in the next room. Was clean but needs updating
Stayed 1 night in Mar 2024
Response from Anthony on 21 Mar 2024
Thank you for staying with us, we appreciate your feedback. Please visit us again after our renovations are complete. Until then, safe travels.

6/10 Okay

Richard

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony on 21 Mar 2024
Thank you for staying with us, we appreciate your feedback and business.

10/10 Excellent

Serena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel San Carlos it was really neat! It felt like I was in a time capsule, I got a regular room but I do want to come back to stay in the Marilyn Monroe suit! Hehe overall I would rate it a 10/10. I stayed here because it was close to the foot print center (walking distance) & staff was very helpful and friendly. I will come back soon! You should stay here if you want a spooky experience hehe it is one of the oldest haunted hotels! Happy travels all
Stayed 1 night in Mar 2024
Response from Anthony on 21 Mar 2024
Thank you for staying with us, we appreciate your feedback and are happy to see you enjoyed your stay. Please visit us again when you are able to do so. Until then, safe travels.

8/10 Good

valarie

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Anthony on 21 Mar 2024
Thank you for staying with us, we appreciate your feedback and are happy to see you enjoyed your stay. Please visit us again when you are able to do so. Until then, safe travels.

6/10 Okay

Michael

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel was close to Footprint Center so we could walk to our concert. The staff was not very friendly. The hotel was run down & in need of new flooring, beds, etc. It smelled heavily of "pot." The shower was terrible! The water was either ice cold or super hot. No warm.
Stayed 1 night in Mar 2024
Response from Anthony on 18 Mar 2024
Thank you for staying with us. We're sorry to read you didn't enjoy your stay. Had we known there was an issue, perhaps we could have resolved it while you were here instead of after the fact.

10/10 Excellent

William, Dartmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historical aspect!
Stayed 2 nights in Mar 2024
Response from Anthony on 18 Mar 2024
Thank you for staying with us, we appreciate your feedback and are happy to see you enjoyed your stay. Please visit us again when you are able to do so. Until then, safe travels.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
I initially booked quickly for a trip and ended up researching the rich history and checking out the fun finds around the hotel!
Stayed 1 night in Mar 2024
Response from Anthony on 14 Mar 2024
Thank you for staying with us, we appreciate your feedback and are happy to see you enjoyed your stay. We hope you'll visit us again in the future.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Property was old but had character. Staff was great. They have a delicious Mexican restaurant downstairs. The room was very clean. I'd definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Anthony on 11 Mar 2024
Thank you for staying with us, we appreciate your feedback and are very happy to see you enjoyed your stay. We hope you'll visit us again when are you able to do so. Until then, safe travels.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating with my early check-in, absolute lifesavers
Stayed 1 night in Mar 2024
Response from Anthony on 10 Mar 2024
Thank you for staying with us and for leaving a review. We enjoyed having you as our guest and hope that you'll visit again in the future. Safe travels.

10/10 Excellent

Arielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony on 11 Mar 2024
Thank you for staying with us, we appreciate your feedback and are very happy to see you enjoyed your stay. We hope you'll visit us again when are you able to do so. Until then, safe travels.

6/10 Okay

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony on 22 May 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Liliana, Pierrefonds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and courteous, the Hotel is charming and close to everything.
Stayed 2 nights in Mar 2024
Response from Anthony on 7 Mar 2024
Thank you for staying with us, we appreciate your feedback and are glad to see you enjoyed your stay. Please visit us again when you are able to do so.

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay in the city view room, and it was very quiet and cozy. The location is walkable and close to the metro system. I walked every night and felt safe. Also, the staff was friendly and helpful. Overall, the stay was great! I do think the carpet needs upgraded and better WiFi connectivity.
Response from Anthony on 7 Mar 2024
Thank you for staying with us, we appreciate your feedback and your business. We're glad to see you enjoyed your stay and hope that you'll visit us again.