Weird Chinese hotel. No English spoken. Very dirty rundown room where most of the light switches do not work, no shower curtain in the bathroom, no bath plug, no bath mats, ugly window view. Very noisy in the mornings; cleaners screaming & shouting, loud machinery banging for over 1 hour! A truly awful hotel.
Staff was unable to locate our reservation. The room was visibly dirty, no wifi, large towel on the bed for a blanket, and a lock was broken on the door. Additionally, not a safe area for a lady traveling alone, which thankfully I wasn’t.
I stayed at the hotel in March 2020 when I visited the wonderful city of Phnom Penh and unfortunately I had a very disappointing stay.
The main issues were as follows:
- Rooms are absolutely filthy (please see photos that speak for themselves!)
- The hotel charge a deposit, give no receipt, and then deny upon check out that you ever paid a deposit so in effect steal from their customers.
- Daytime receptionist polite and friendly but night time receptionist is extremely, extremely, extremely rude!
- Night time receptionist plays videos so loudly on her phone that it can be heard from guest rooms.
Overall, a very disappointing stay.
I switch from Lucky Star to Lucky Star 3 is it is a new hotel and I was curious to see how I would like it it is basically the same design as Lucky Star to but the bed mattresses sheets and pillows were fantastic it was the most comfortable bed I've slept in in Asia it is a non-smoking Hotel which I appreciate it also they were only renting floors to the 7th floor but it does go to 10 I went up to 11 and got a view of the city in the Olympic Stadium that is it is not finished yet but what a wonderful View as in all Lucky Star Hotel sometimes they have wedding receptions but in my 10 years of staying there I have only quiet after 10 as I think that is the rule of the wedding receptions the staff is wonderful