"service is not a hilton standard .
swimming pool we try to order some drink around 18:30 PM
it say closes no drink service (Pool bar normal as i know closes on 19:00
morning food was empty very fast need very long time to fill up.
a lot of stuff did't know there service if this is 3 star hotel i will not compliant.But this is one of Hilton.
In my suites that i stay for 5 days. The shampoo or soup if you did noe used until empty will not put the new one(So funny for me)"
"What an absolutely fantastic stay at the Shangri-La Rasa Sayang, Penang! From the moment we arrived, we were swept away by this beautiful resort.
Unforgettable Experience
The rooms were wonderful, offering a perfect blend of comfort and elegance. And the food? Simply amazing! Every meal was a delightful culinary journey. We especially loved the tranquil atmosphere of the quiet adults-only pool – it was the perfect escape for relaxation.
Exceptional Service
A special shout-out goes to...
"I planned to stay for 2 nights but extended to 3 rd night , hopefully with a discounted rate on a Monday but not given, Stayed anyway due to Comfort , beautiful beach area , surrounding, bar was great too. Room 1614 was cozy & clean."
"A pleasant hotel on the beach and close to restaurants etc. Staff were extremely helpful and always smiling. Breakfast is the best - everything you could wish for is served. Room is spacious and very clean.
Wine and fruit platter in room on arrival was a nice touch.
Hotel could do with a bit of TLC in places i.e. Paint/repair - balcony seat cushion repaired or replaced, pool umbrellas repaired or replaced but nothing too major. "
