The hotel is situated through a car parking , we drove 1 hour trying to get to it, we could see it but there was no road only a bridge next to it, we had to enter a parking lot which we did but where we had to press a button on an entry phone saying campanile hotel , the entry phone was broken so we couldn’t speak to anybody to help us , we had a very hard time and at the end we had to go and give up our booking and book elsewhere , I appreciate it was a non refundable booking but surely as we struggled trying to get to the hotel we should be able to get a refund or a free night elsewhere, it was no fault of mine but the hotel.
I am furious , it never happened before and I had to pay another night in another hotel.
NOT FAIR