ลูกค้าที่รักขอบคุณสำหรับความคิดเห็นที่ดีของคุณ ฉันหวังว่าคุณจะสนุกกับการเข้าพักในโรงแรมของเรา หวังที่จะเห็นคุณเร็ว ๆ นี้ Chafik ฝ่ายขายและผู้จัดการฝ่ายการตลาด

Dear mme Patricia,Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion regarding your reservation and the charges incurred during your stay.Upon review, I found that your reservation made through Expedia did not include breakfast or city taxes. I understand the inconvenience this may have caused during your check-in and check-out process with me, and I apologize for any misunderstanding that occurred. We strive to provide exceptional service to all our guests, and we regret if our communication fell short of your expectations. Please rest assured that we have taken your feedback seriously and will work to improve our processes to prevent similar occurrences in the future.Should you require further clarification or assistance with your charges, we recommend reaching out to Expedia directly, as they facilitated your booking and can provide detailed information regarding your reservation.Once again, Ie apologize for any inconvenience experienced and appreciate your understanding. If there is anything else I can assist you with, please do not hesitate to let me/us know.Warm regards,Antonio