"The Naini Retreat was fantastic! The property sits high on the mountain, offering beautiful views. The staff were exceptional: friendly and helpful. The restaurant staff were very willing to address my dietary restrictions and provide some incredible food. I also used the spa, and it was a perfect way to relax after a long day of sightseeing.
The rooms are comfortable and quiet. The hotel provides courtesy shuttles down to the market, which is greatly appreciated. They also have a daily high...
"Property needs a new customer service and experience approach consistent with the current trends and with the new on site administrator, things will definitely change going forward. "
"We, family of 6 stayed there for 5 nights in dec21.
Pros:
1. Spacious rooms with powerful heater in place.
2. Good breakfast. Dinner is lip smackingly delicious.
3. Great heritage properry.
4. Very good service
Cons:
1. The approach road to the property is very very steep."
"Property is in a very quiet, calm, safe place. Service and staff were very helpful and awesome.Great breakfast and dinner.
The 2 major cons are the uphill and the distance away from mall road.
We booked 2 rooms and one of the room was smaller in size and not a deluxe."
"The most luxury hotel in Nainital. Stay with it's prime location near naini lake .The staff in humble and helpful. Thank you for the good experience. "
"There is no parking facility. We stayed in R.N. 15 top floor on 13th June. Rooms are dirty, smelly and filthy. Wash basin in bathroom is broken. No geyser in bathroom which is a basic need in a hill station. They charge Approx. Rs 4000/- per day which is far higher as compare to facilities available."
